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General Chat Thread, Managing Technicians in General; Hello fellow Edugeekers, I'll be off to a new job at the end of the month, and I will be ...
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    Mr.Ben's Avatar
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    Managing Technicians

    Hello fellow Edugeekers,

    I'll be off to a new job at the end of the month, and I will be line managing 2 technicians.

    This is a very general question: Does anyone have any tips to ensure that I get off on the right foot and ensure that communication within the team is as good as it can be.

    Thanks in advance, Mr.Ben

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    featured_spectre's Avatar
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    Ask them what they want and expect from you and you do the same for them. Then find out personal goals, training goals etc, and back them in their endeavour to get training or their goals.

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    Mr.Ben (27th April 2012)

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    TomDunlop's Avatar
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    My advice would be to try and refrain from using email as your main method of communication. Get into the habit of talking to each other from the start and it should become normal later on.

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    Mr.Ben (27th April 2012)

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    newpersn's Avatar
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    As a tech. Try not to use email to start off

    Try and speak to them in morning for update and jobs that need doing.

    Don't shy away from them. Try to keep them invold in related subjects of.

    Wish my line magnger was like this

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    Mr.Ben (27th April 2012)

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    t4ll1f3r's Avatar
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    Make sure they have time to play.

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    Mr.Ben (27th April 2012)

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    jamesfed's Avatar
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    Friday doughnuts helps as well

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    Mr.Ben (27th April 2012)

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    teejay's Avatar
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    Hobnobs always start things off in the right direction, a cattle prod is good for keeping things in the right direction.
    You need to build their trust and confidence in you and build your confidence and authority as their line manager. Give em space and be supportive but make sure they are working for you.

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    SimpleSi (27th April 2012)

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    garethedmondson's Avatar
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    Take them all for a beer.

    GJE

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    Mr.Ben (27th April 2012)

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    teejay's Avatar
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    Quote Originally Posted by garethedmondson View Post
    Take them all for a beer.

    GJE
    That's the Head of ICT's job, they get paid more and they really want their room treating as a high priority

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    Mr.Ben (27th April 2012)

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    garethedmondson's Avatar
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    Ahh yes. I agree totally.

    Gareth

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    Rozzer's Avatar
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    I think its hard to say how to generically manage technicians. You may have one which needs a lot of hand holding or you may have a tech who likes to fiddle a lot. Go with your gut and make it natural. I have seen network managers become friendly with techs and it can blow up in your face so be cautious.

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    Mr.Ben (27th April 2012)

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    I like teejay's summary. I might add :

    Practice the art of listening.
    Pick your battles.
    Practice the art of projecting an air of exterior calm, even if you boileth over inside.
    Before saying anything, try and understand the other persons point of view.
    Sit back and just learn the lay of the land for at least a month. Obviously I don't mean put your feet up and chill out with a G&T, but don't jump in with big boots and instigate any changes (even if they are sorely needed and obvious). After that, if possible, try and steer your technicians into suggesting the changes you do want to make.
    Organise, Prioritise and Communicate (translation : make lists, put numbers on them, pin them to the noticeboard ;-) ).

    But ... that might all be bollox!

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    Say what you mean and mean what you say: In other words, whatever you do, be consistent in how you do it. Remember that no matter how "friendly" you want things to be, as their manager your words will carry certain weight (so be careful what you say is understood properly) and that they will need to be sure you will take their concerns seriously. And you need to be sure they know when to take you seriously too.

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    Mr.Ben (27th April 2012)

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    featured_spectre's Avatar
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    Treat day was something Ashman and I did...3 times a term. We would bring in cakes/doughnuts and soft drinks. We had a limit of £5 each per treat day...it was awesome as it brightened our day, and we generally had enough to last us a few days

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    Where I work I'm the only full time tech and the school highers 3 placement students from the local University to work for a year, I tend to start off the relationship with them by talking about them (family, were they came from, uni storys) and then talk about things that we have common intrests in. Not using e-mail right away is a good call, and every so buy food for them.

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