+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 22
General Chat Thread, Web Desk Helpdesk Software in General; Hi All, Apologies if i am posting in the wrong section. We are currently looking to change our helpdesk and ...
  1. #1

    Join Date
    Apr 2012
    Location
    Buckinghamshire
    Posts
    1
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Web Desk Helpdesk Software

    Hi All,

    Apologies if i am posting in the wrong section. We are currently looking to change our helpdesk and assett management software, we are using managed service desk at the momment however we find this unreliable and the support is terrible. I went to the service desk and it support show and saw Wed desk helpdesk software, first impressions were very good, has anyone used them?

    Reviews of the software and support would be really useful

    Kind Regards

    Danny

  2. #2

    Join Date
    Jan 2012
    Location
    Sheffield
    Posts
    16
    Thank Post
    0
    Thanked 2 Times in 2 Posts
    Rep Power
    6
    I have used 'Site Helpdesk - IT' before. Very easy to use, plenty of features, and reliable.

  3. #3


    Join Date
    Jan 2009
    Posts
    1,236
    Thank Post
    151
    Thanked 243 Times in 168 Posts
    Rep Power
    155
    WebHelpDesk in use here for about 4 years now. Web Help Desk - Powerful and Affordable Help Desk Software

    Regular updates, asset managment, call-logging, simple to manage and populate, reporting, all sorts of stuff.

    Very, very pleased with it.

  4. #4

    Join Date
    Mar 2007
    Location
    Devon
    Posts
    1,042
    Thank Post
    226
    Thanked 63 Times in 56 Posts
    Rep Power
    30
    I do like the WebHelpDesk system have used the free version before but we always seem to come back to using Spiceworks..

  5. #5

    Join Date
    Nov 2011
    Location
    Rayleigh
    Posts
    119
    Thank Post
    23
    Thanked 21 Times in 21 Posts
    Blog Entries
    1
    Rep Power
    9
    Spiceworks here

  6. #6

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,817
    Thank Post
    272
    Thanked 1,138 Times in 1,034 Posts
    Rep Power
    350
    We use Request Tracker and GLPI - slight customization to start all free and runs off a linux box

  7. #7
    mole's Avatar
    Join Date
    Mar 2007
    Location
    Teignmouth
    Posts
    406
    Thank Post
    116
    Thanked 49 Times in 45 Posts
    Rep Power
    26
    Use webhelpdesk for past 2 years and agree with above comments, all good.

  8. #8

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,161
    Thank Post
    403
    Thanked 623 Times in 569 Posts
    Rep Power
    181
    Using OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One and can't fault it! Good pricing, good features and good support.

    Check out htt://demo.opsmartdesk.com to see the latest version - it differs from the screenshots on the site.

  9. #9
    Sirbendy's Avatar
    Join Date
    Nov 2005
    Posts
    2,298
    Thank Post
    8
    Thanked 203 Times in 154 Posts
    Rep Power
    111
    We use TopDesk here...again, no complaints.

  10. #10
    DeltaBravo's Avatar
    Join Date
    Nov 2010
    Location
    UK
    Posts
    92
    Thank Post
    9
    Thanked 20 Times in 15 Posts
    Rep Power
    32
    I'd recommend SpiceWorks, It can do much more than just being a helpdesk if you wish!

  11. #11
    steve's Avatar
    Join Date
    Oct 2005
    Location
    West Yorkshire
    Posts
    1,043
    Thank Post
    22
    Thanked 177 Times in 123 Posts
    Rep Power
    52
    Another webhelpdesk user here, it's good for most things with the exception of reporting - which is pretty poor (you can't report by client, you can't duplicate reports).

  12. #12

    Join Date
    Dec 2009
    Posts
    914
    Thank Post
    98
    Thanked 184 Times in 159 Posts
    Rep Power
    54
    Spiceworks

  13. #13

    Sylv3r's Avatar
    Join Date
    Jul 2005
    Location
    Co. Durham
    Posts
    3,215
    Thank Post
    372
    Thanked 379 Times in 337 Posts
    Rep Power
    148
    Help Desk Software, Live Chat Software and Customer Service Software for us, but its probably slightly overkill for what you need. Other people have quoted free helpdesks which may suit your needs better.

  14. #14
    cpjitservices's Avatar
    Join Date
    Jul 2010
    Location
    Hessle
    Posts
    2,493
    Thank Post
    519
    Thanked 290 Times in 266 Posts
    Rep Power
    82
    Use a mixture here of OSTickets (free) and Spiceworks which is also free.

  15. #15
    zag
    zag is offline
    zag's Avatar
    Join Date
    Mar 2007
    Posts
    3,829
    Thank Post
    918
    Thanked 422 Times in 355 Posts
    Blog Entries
    12
    Rep Power
    88
    Use my custom one, check my sig.

    Does ticketing and asset lists.

    Its open source and easy to modify.

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Replies: 1236
    Last Post: 7th September 2014, 01:32 PM
  2. Which Helpdesk Software.. Free or Not
    By Grommit in forum Windows
    Replies: 47
    Last Post: 7th March 2011, 10:29 PM
  3. PDAs & Helpdesk software
    By mcloum in forum Network and Classroom Management
    Replies: 8
    Last Post: 17th April 2008, 12:42 PM
  4. Helpdesk software for BECTA
    By darknova in forum General Chat
    Replies: 3
    Last Post: 29th August 2007, 08:16 PM
  5. Web traffic monitoring software.
    By Dos_Box in forum Wireless Networks
    Replies: 1
    Last Post: 5th July 2005, 09:33 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •