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General Chat Thread, Web Desk Helpdesk Software in General; Didn't want to start a new thread so I thought I'd bump this one. I'm after a helpdesk piece of ...
  1. #16
    sippo's Avatar
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    Didn't want to start a new thread so I thought I'd bump this one.

    I'm after a helpdesk piece of software so that IT Support and Facilities can use together. The only catch is that when someone was an IT request it emails me, but when someone wants a site request it emails the caretaker. Is this possible?

    We currently use and are happy with Manageengine service desk.

  2. #17

    glennda's Avatar
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    Request Tracker can do that. Setup multiple queues and then setup actions per queue - its a linux based system though.

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    Quote Originally Posted by sippo View Post
    Didn't want to start a new thread so I thought I'd bump this one.

    I'm after a helpdesk piece of software so that IT Support and Facilities can use together. The only catch is that when someone was an IT request it emails me, but when someone wants a site request it emails the caretaker. Is this possible?

    We currently use and are happy with Manageengine service desk.
    This should be perfectly do-able.

    One of the next beta features being tested in OP Smartdesk is to actually have an email address assigned to a queue, i.e site@school.sch.uk could be directed to create a ticket in the site queue and then email the technician responsible your caretaker.

    Ben

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    Hayleywow's Avatar
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    Hi,

    We use "Hesk" at the moment, and this is reliable for Staff to submit tickets. But we are looking about logging every repair we do, and I'm wondering if "Webhelpdesk" is the software for this?? for example replacing a keyboard on a laptop, and to be able to keep a log of every job / repair on this laptop....

    Does anyone use "webhelpdesk" for this?? or would you recommend other software??

    Thanks

    Hay

  5. #20

    synaesthesia's Avatar
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    I'd still recommend OPsmartdesk for that - that specific task is more something for asset control I feel, but both are included and working well in OP.

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    Quote Originally Posted by synaesthesia View Post
    I'd still recommend OPsmartdesk for that - that specific task is more something for asset control I feel, but both are included and working well in OP.
    We have just started using "Parago" for asset management. But their helpdesk feature seems a bit clunky

  7. #22


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    Quote Originally Posted by Hayleywow View Post
    Hi,

    We use "Hesk" at the moment, and this is reliable for Staff to submit tickets. But we are looking about logging every repair we do, and I'm wondering if "Webhelpdesk" is the software for this?? for example replacing a keyboard on a laptop, and to be able to keep a log of every job / repair on this laptop....

    Does anyone use "webhelpdesk" for this?? or would you recommend other software??

    Thanks

    Hay
    WebHelpDesk will enable you to do that. What's more, if you can or need to set-up cross-charging of depts for time, parts, labour etc, you can do that too. You'll also be able to track devices or users which are constantly needing repair or support.

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