General Chat Thread, Web Desk Helpdesk Software in General; Didn't want to start a new thread so I thought I'd bump this one.
I'm after a helpdesk piece of ...
10th May 2012, 08:36 AM #16
Didn't want to start a new thread so I thought I'd bump this one.
I'm after a helpdesk piece of software so that IT Support and Facilities can use together. The only catch is that when someone was an IT request it emails me, but when someone wants a site request it emails the caretaker. Is this possible?
We currently use and are happy with Manageengine service desk.
IDG Tech News
10th May 2012, 08:46 AM #17
Request Tracker can do that. Setup multiple queues and then setup actions per queue - its a linux based system though.
10th May 2012, 09:02 AM #18
This should be perfectly do-able.
Originally Posted by sippo
One of the next beta features being tested in OP Smartdesk is to actually have an email address assigned to a queue, i.e email@example.com could be directed to create a ticket in the site queue and then email the technician responsible your caretaker.
20th October 2012, 06:24 PM #19
We use "Hesk" at the moment, and this is reliable for Staff to submit tickets. But we are looking about logging every repair we do, and I'm wondering if "Webhelpdesk" is the software for this?? for example replacing a keyboard on a laptop, and to be able to keep a log of every job / repair on this laptop....
Does anyone use "webhelpdesk" for this?? or would you recommend other software??
20th October 2012, 06:29 PM #20
I'd still recommend OPsmartdesk for that - that specific task is more something for asset control I feel, but both are included and working well in OP.
20th October 2012, 06:35 PM #21
We have just started using "Parago" for asset management. But their helpdesk feature seems a bit clunky
Originally Posted by synaesthesia
22nd October 2012, 11:07 AM #22
WebHelpDesk will enable you to do that. What's more, if you can or need to set-up cross-charging of depts for time, parts, labour etc, you can do that too. You'll also be able to track devices or users which are constantly needing repair or support.
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