Virgin have just announced everyone is getting a free speed upgrade.
Virgin Media to push out nimble new broadband speeds ? The Register
I'm a big fan of Virgin, consistent speeds and quality.
Ok...we have actually moved in now.
I connected a phone to the line and there is nothing, no dial tone, no noise. So I'm assuming it has been disconnected at the Exchange.
I phoned up Be to try and order hoping they could instruct BT to do the line activation but apparantly no they cant, I have to phone BT. But will BT just re-activate the line and not make me take out line rental with them?
[offtopic] Had an e-mail today to say that my exchange is becoming ADSL 2, w00t.
When I moved into my flat 5 years ago, I had to phone BT to get the line activated. At that time I was with BT for line rental and going elsewhere for my Phone and Broadband (have since moved everything to O2), but I'm sure I remember bring able to instruct them to just connect the phone line and not take over the contract on it, even though I didn't need that option. As they are the primary company that still maintains the cabling and the exchanges (via Open Reach), they are should be honour bound to activate lines for other companies. A quick call to them should be able to confirm either way, but I would be surprised if they tied you in to a line rental contract with them on reconnection.
plusnet can do all this for you, I had a deactivated line and within 2 weeks it was up and they had sorted broadband too!
sidewinder (26th January 2012)
Another one for PlusNet. Cannot fault them - only use them for internet but any problem is soon sorted.
Well Plusnet have been very helpful, but they have done a check and a new line would be needed They say it is an MPF line at the flat and so can only be used with Sky, unless an engineer comes out.
So I think I may as well just go with Sky now if that's the only way to not get an engineer out. This shouldnt be so complicated!
Edit: actually just remembered speaking with Sky last week and even they said they would need to put a new line in! This is ridiculous
Last edited by sidewinder; 26th January 2012 at 03:08 PM.
I know is probably too late now for you, but just wanted to add my experience. I moved house over the weekend. I was in a cabled area and on VM. Moved to a property that isn't. Rang VM just over 2 weeks ago to let them know we were moving. Switched us to Virgin 'National' (ie through the phone lines). The old BT line was activated last Tuesday and Yodel left the router with the neighbours. Got there Saturday and was online that night. Would've been sooner but for the small matter of moving 3 van loads of stuff!
Having switched to O2 I've had two occasions where my internet went flaky, and on both occasions they resolved it very promptly, even managing to arrange for an Open Reach engineer to visit the following day (which was a Saturday) in order to fix the last issue which turned out to be a nerfed copper cable.
I moved a week last Friday (never again!!) and have been quite enjoying NOT having broadband.
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