How many techies should we have for our site?

[callumtuckey]

sorry misread post ops:

5-6 sounds about right but try not to buy no more kit

[Sylv3r]

An awul lot of kit for 2 bodies - I would have said about 4 would allow everybody and everything to work effecitvly.

[mark]

You're havin a larf Callum!

6 minimum - 4 would be just surviving.

Like has been said.. depends what you're expected to do. If you don't have general tech staff do all that for you you must be headed for an early grave. Either that or you have superhero costumes hidden in a closet somewhere.

[tosca925]

Thanks Mark

we used to survive but we are now slowly sinking. I cant cpe any more with it. Things are just not getting done as and when it should be.

As ofr new stuff, well we never get chance to try anything and everything is always rushed.

@callum
No offence mate but you dont know the half of it.

[acrobson]

"@callum
No offence mate but you dont know the half of it"

I agree, come on, 2-3. me thinks all theory and no trousers!

[kylewilliamson]

once you've worked with the "its got a plug on it, you fix it" mentallity..

[Oops_my_bad]

i think callumtuckey would be one of those who are good with the pursestrings

tosca: maybe you should tell the school to invest in a technician (or several) rather than any more equipment 8O

[Midget]

Unfortunately in alot of cases the only way your place will get an extra technician in, is to quit and force them to see how much work is required.

[simonat]

Your hardware and services quantities sound similar to our set up. The only main difference is we have 5 main sites, some 70 miles apart. We are an FE college which supports a rural community - South & West Gwynedd with approx 2.500 students 300+ staff)

My IT Services staffing structure is as follows:

1 x Senior E-Learning / IT Manager
1 x Network Manager
1 x Network Officer
1 x VC / VLE Support Officer
2 x IT Techs
1 x Information Coordinator / IT Services Helpdesk

We can't be every at once regarding sites, however the above staffing structure appears to be working well, introducing a full time ‘helpdesk’ made the biggest impact – We received a grade one for support this term by ESTYN, and at last, are receiving some excellent feedback from staff and students. Wasn't always like this! It has taken a major restructuring, three years of head hunting and finding the right staff, also 3 years of winning staff over to major changes in policies and procedures which was the most difficult.

[FatBoyFonz]

Originally Posted by bossman

Becta guidelines stipulate that if you have a manned helpdesk and your staff are average IT literate (God help us) then you will need approx 1 technician to every 150 workstations. If on the other hand your staff are IT iliterate then Becta states you should have approx 1 technician per 50 workststions.

Sorry to drag up an old post but can you point me in the direction of these guidelines - been looking through the BECTA website but can't find a decent document stating any figures.

[Dos_Box]

here y'go:

http://becta.org.uk/fits/