+ Post New Thread
Page 1 of 4 1234 LastLast
Results 1 to 15 of 52
General Chat Thread, Helpdesk software... what do you use? in General; Please can you let me know how you record/distribute your jobs? What helpdesk software do you use and do you ...
  1. #1
    rad
    rad is offline
    rad's Avatar
    Join Date
    Jan 2009
    Location
    Middlesex
    Posts
    2,482
    Thank Post
    335
    Thanked 308 Times in 236 Posts
    Rep Power
    109

    Helpdesk software... what do you use?

    Please can you let me know how you record/distribute your jobs? What helpdesk software do you use and do you rate it?

    Thanks

  2. #2
    Disaster's Avatar
    Join Date
    Nov 2008
    Location
    1, England
    Posts
    509
    Thank Post
    42
    Thanked 84 Times in 53 Posts
    Rep Power
    56
    we just use email: helpdesk@......org.uk in which our inboxes are linked to.
    seems to work alright.

  3. Thanks to Disaster from:

    rad (21st November 2011)

  4. #3

    SimpleSi's Avatar
    Join Date
    Jun 2005
    Location
    Lancashire
    Posts
    5,812
    Thank Post
    1,476
    Thanked 592 Times in 444 Posts
    Rep Power
    168
    I use my own simple PHP/mysql setup for my primaries as I wanted it to be as simple as possible for teachers to enter issues so just enter name and issue and press enter
    (optional fields for details/change priority from normal.)

    Si

  5. Thanks to SimpleSi from:

    rad (21st November 2011)

  6. #4

    bladedanny's Avatar
    Join Date
    May 2009
    Location
    Sheffield
    Posts
    1,271
    Thank Post
    189
    Thanked 298 Times in 224 Posts
    Rep Power
    130
    I use OSTicket, works well as logging and signing off jobs etc. but lacks reporting (time took to complete etc.)

  7. Thanks to bladedanny from:

    rad (21st November 2011)

  8. #5

    Jawloms's Avatar
    Join Date
    Aug 2007
    Posts
    817
    Thank Post
    175
    Thanked 104 Times in 72 Posts
    Rep Power
    185
    Spiceworks

  9. Thanks to Jawloms from:

    rad (21st November 2011)

  10. #6
    carvjo's Avatar
    Join Date
    Mar 2010
    Location
    Oxford
    Posts
    195
    Thank Post
    12
    Thanked 39 Times in 34 Posts
    Rep Power
    21
    We use Adventnet ServicedeskPlus - very nice..

  11. Thanks to carvjo from:

    rad (21st November 2011)

  12. #7

    Join Date
    Mar 2009
    Posts
    42
    Thank Post
    21
    Thanked 7 Times in 6 Posts
    Rep Power
    13
    We use GLPI

  13. Thanks to protocol from:

    rad (21st November 2011)

  14. #8
    Diello's Avatar
    Join Date
    Jun 2005
    Location
    Kent, England
    Posts
    1,064
    Thank Post
    112
    Thanked 228 Times in 128 Posts
    Rep Power
    74
    Liberum at the moment, soon to be SharePoint

  15. Thanks to Diello from:

    rad (21st November 2011)

  16. #9
    adhutton's Avatar
    Join Date
    Dec 2008
    Location
    Northeast England
    Posts
    399
    Thank Post
    164
    Thanked 86 Times in 64 Posts
    Rep Power
    54
    Just started using OP Smartdesk (OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One) which seems really good.

    Has lots of features. Impressed with it so far.

    Andrew

  17. Thanks to adhutton from:

    rad (21st November 2011)

  18. #10
    mthomas08's Avatar
    Join Date
    Jun 2008
    Posts
    1,615
    Thank Post
    135
    Thanked 165 Times in 146 Posts
    Rep Power
    62
    We use Sharepoint here (free version) at the moment, but I am hoping to move it over to frog but the frog forms need a bit of work. Which I believe frog are working on it

  19. Thanks to mthomas08 from:

    rad (21st November 2011)

  20. #11
    gshaw's Avatar
    Join Date
    Sep 2007
    Location
    Essex
    Posts
    2,656
    Thank Post
    164
    Thanked 220 Times in 203 Posts
    Rep Power
    67
    Customised Sharepoint services site, also does our Knowledge Base, Change Management and Project Management... probably my favourite bit of the network (does that make me sad lol?)

  21. Thanks to gshaw from:

    rad (21st November 2011)

  22. #12
    joe90bass's Avatar
    Join Date
    Oct 2007
    Location
    S Wales
    Posts
    1,349
    Thank Post
    322
    Thanked 107 Times in 96 Posts
    Rep Power
    50
    Spiceworks - works very well

  23. Thanks to joe90bass from:

    rad (21st November 2011)

  24. #13


    Join Date
    Jan 2009
    Posts
    1,230
    Thank Post
    151
    Thanked 240 Times in 166 Posts
    Rep Power
    155
    WebHelpDesk

    Web Help Desk - Powerful and Affordable Help Desk Software

    Does it all, rate it very highly, and I've used lots of HD solutions down the years.

    Would work even better if the staff used it instead of point-blank ignoring it, whilst saying 'Why can't we phone you or ambush you in the corridor/schoolyard/staff room etc the way we always used to?'

    So now I spend at least 30 minutes of every day taking time to log calls on their behalf, updating them, having a leisurely coffee not answering the phone and generally dossing-off.......which is a Result, in it's own way.

  25. #14

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,193
    Thank Post
    13
    Thanked 226 Times in 216 Posts
    Rep Power
    66
    We use LanDesk, not brilliant unless you pay stupid money for it. Spiceworks does a far beter job I find as I use that for home for logging all the jobs on I do at home.

  26. Thanks to MatthewL from:

    rad (21st November 2011)

  27. #15
    dirtydog's Avatar
    Join Date
    Sep 2008
    Posts
    301
    Thank Post
    47
    Thanked 29 Times in 16 Posts
    Rep Power
    24
    used to do it through Sharepoint but have been on Spiceworks now for almost 2 years, works great!

  28. Thanks to dirtydog from:

    rad (21st November 2011)

SHARE:
+ Post New Thread
Page 1 of 4 1234 LastLast

Similar Threads

  1. Alumni Software - What do you use?
    By Ben_Stanton in forum How do you do....it?
    Replies: 7
    Last Post: 16th March 2011, 11:31 AM
  2. what kind of microsoft software licencing do you use
    By in forum How do you do....it?
    Replies: 6
    Last Post: 10th March 2007, 02:53 PM
  3. Anti-V - What do you use
    By john in forum Educational Software
    Replies: 30
    Last Post: 22nd April 2006, 09:06 PM
  4. Wireless - What do you use?
    By intrigue in forum Wireless Networks
    Replies: 2
    Last Post: 30th January 2006, 02:58 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •