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General Chat Thread, Helpdesk software... what do you use? in General; Please can you let me know how you record/distribute your jobs? What helpdesk software do you use and do you ...
  1. #1
    rad
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    Helpdesk software... what do you use?

    Please can you let me know how you record/distribute your jobs? What helpdesk software do you use and do you rate it?

    Thanks

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    Disaster's Avatar
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    we just use email: helpdesk@......org.uk in which our inboxes are linked to.
    seems to work alright.

  3. Thanks to Disaster from:

    rad (21st November 2011)

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    I use my own simple PHP/mysql setup for my primaries as I wanted it to be as simple as possible for teachers to enter issues so just enter name and issue and press enter
    (optional fields for details/change priority from normal.)

    Si

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    rad (21st November 2011)

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    I use OSTicket, works well as logging and signing off jobs etc. but lacks reporting (time took to complete etc.)

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    rad (21st November 2011)

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    Jawloms's Avatar
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    Spiceworks

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    rad (21st November 2011)

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    We use Adventnet ServicedeskPlus - very nice..

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    rad (21st November 2011)

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    We use GLPI

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    rad (21st November 2011)

  14. #8
    Diello's Avatar
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    Liberum at the moment, soon to be SharePoint

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    rad (21st November 2011)

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    adhutton's Avatar
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    Just started using OP Smartdesk (OP SmartDesk - Helpdesk, Asset Management, Network Management & Resource Management - All In One) which seems really good.

    Has lots of features. Impressed with it so far.

    Andrew

  17. Thanks to adhutton from:

    rad (21st November 2011)

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    mthomas08's Avatar
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    We use Sharepoint here (free version) at the moment, but I am hoping to move it over to frog but the frog forms need a bit of work. Which I believe frog are working on it

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    rad (21st November 2011)

  20. #11
    gshaw's Avatar
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    Customised Sharepoint services site, also does our Knowledge Base, Change Management and Project Management... probably my favourite bit of the network (does that make me sad lol?)

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    rad (21st November 2011)

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    joe90bass's Avatar
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    Spiceworks - works very well

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    rad (21st November 2011)

  24. #13


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    WebHelpDesk

    Web Help Desk - Powerful and Affordable Help Desk Software

    Does it all, rate it very highly, and I've used lots of HD solutions down the years.

    Would work even better if the staff used it instead of point-blank ignoring it, whilst saying 'Why can't we phone you or ambush you in the corridor/schoolyard/staff room etc the way we always used to?'

    So now I spend at least 30 minutes of every day taking time to log calls on their behalf, updating them, having a leisurely coffee not answering the phone and generally dossing-off.......which is a Result, in it's own way.

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    We use LanDesk, not brilliant unless you pay stupid money for it. Spiceworks does a far beter job I find as I use that for home for logging all the jobs on I do at home.

  26. Thanks to MatthewL from:

    rad (21st November 2011)

  27. #15
    dirtydog's Avatar
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    used to do it through Sharepoint but have been on Spiceworks now for almost 2 years, works great!

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    rad (21st November 2011)



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