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General Chat Thread, Helpdesk software... what do you use? in General; OP Smartdesk here it just gets better and better. Ben...
  1. #31

    plexer's Avatar
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    OP Smartdesk here it just gets better and better.

    Ben

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    rad (21st November 2011)

  3. #32
    dezt's Avatar
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    We use spiceworks, it was so easy for the teachers that we setup a site staff helpdesk using it as well.

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    rad (21st November 2011)

  5. #33

    FN-GM's Avatar
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  7. #34
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    Spiceworks here, apart from the odd fall-over works brilliant, looking to try and get our caretaking staff on to it too

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    rad (21st November 2011)

  9. #35

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    Quote Originally Posted by dezt View Post
    We use spiceworks, it was so easy for the teachers that we setup a site staff helpdesk using it as well.
    How have you found it for your site staff using Spiceworks? I am looking for a helpdesk for our site staff and did think about Spiceworks on another server but don't enable all the machine scanning etc as they just need buildings stuff but a bit worried that there will be a lot of IT stuff within it and they might start poking around etc?

    For us we use Spiceworks with good success in house

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    rad (21st November 2011)

  11. #36

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    I use spiceworks but find it a bit slow at times. That OP Smartdesk looks good though.

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    rad (21st November 2011)

  13. #37

    plexer's Avatar
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    Dunno about others but in OP Smartdesk you can assign a queue to a tech I.e site and that's all they see.

    Ben

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    rad (21st November 2011)

  15. #38
    WithoutMotive's Avatar
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    I really, really, really want to roll out an online helpdesk - Spiceworks, preferably, as it also has an iPhone/iPad app - but it's getting the staff to use it that's the problem. Last time I tried, my boss didn't give it a chance and forced me to go back to paper based rubbish.

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  17. #39
    sister_annex's Avatar
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    We use spiceworks too, it's easy to use, the portal is simple enough for staff they can use their network username as it uses ad authentication

    We don't really use the inventory stuff but it does monitor which can cause it to be a bit slow but otherwise great


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  19. #40
    MicrodigitUK's Avatar
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    We use GLPI with AD logins and custom CSS

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    rad (21st November 2011)

  21. #41
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    Quote Originally Posted by WithoutMotive View Post
    I really, really, really want to roll out an online helpdesk - Spiceworks, preferably, as it also has an iPhone/iPad app - but it's getting the staff to use it that's the problem. Last time I tried, my boss didn't give it a chance and forced me to go back to paper based rubbish.
    Is your boss 107 years old?

    Could always print from SpiceWorks! Super safe as the database can be backed up so you have duplicate of the data on paper, current system and backup... if he so wished.

  22. #42

    john's Avatar
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    Quote Originally Posted by WithoutMotive View Post
    I really, really, really want to roll out an online helpdesk - Spiceworks, preferably, as it also has an iPhone/iPad app - but it's getting the staff to use it that's the problem. Last time I tried, my boss didn't give it a chance and forced me to go back to paper based rubbish.
    You could get them to email the IT Helpdesk instead of using the portal? A number of our staff email the entry in the address book for IT Support which makes tickets automatically as they can never remember their username for the portal (which yes is AD integrated thus its the logon details they used to get onto the computer......)

  23. #43

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    Another Kayako eSupport user here. They gave it to us for free so we couldn't not use it really

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    rad (21st November 2011)

  25. #44

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    Spice works. I set it up this week, easy to do, easy to use. Got it plugged into AD and auto logging email etc, sorted the web interface for staff and in process of adding some IT documentation to make it into a sort of wiki.

    For free it's really not bad at all.

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    rad (21st November 2011)

  27. #45
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    Quote Originally Posted by Soulfish View Post
    Another Kayako eSupport user here. They gave it to us for free so we couldn't not use it really
    @Soulfish How did you manage to get that??

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