+ Post New Thread
Results 1 to 6 of 6
General Chat Thread, HP Live chat support - pulling teeth in General; So I thought i'd try out the "Live chat" support on the HP website, our ML350 keeps falling over with ...
  1. #1
    pooley's Avatar
    Join Date
    Sep 2005
    Location
    S Wales
    Posts
    1,166
    Thank Post
    83
    Thanked 130 Times in 107 Posts
    Rep Power
    69

    HP Live chat support - pulling teeth

    So I thought i'd try out the "Live chat" support on the HP website, our ML350 keeps falling over with warning lights etc.

    It has taken 40 mins so far and all this guy has learned is that there are no errors on POST and the server powers up. Soooo slow.

    Should of phoned em

    hey ho

  2. #2

    MK-2's Avatar
    Join Date
    Oct 2006
    Location
    Nottingham
    Posts
    3,237
    Thank Post
    149
    Thanked 581 Times in 307 Posts
    Blog Entries
    8
    Rep Power
    200
    You phone them and get much of the same at times!
    We once had to rustle keys and stuff around to pretend we were opening the case and checking if the memory was seated correctly, despite having done it already he wanted us to do it on the phone too

  3. #3

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    9,472
    Thank Post
    632
    Thanked 2,117 Times in 1,453 Posts
    Blog Entries
    19
    Rep Power
    882
    Sorry it's so big, I can't upload a linked thumbnail...

    Last edited by X-13; 9th November 2011 at 08:44 AM. Reason: Holy dimensions, Batman!

  4. #4


    Join Date
    Mar 2009
    Location
    Leeds
    Posts
    6,814
    Thank Post
    231
    Thanked 888 Times in 763 Posts
    Rep Power
    301
    the times ive used hp support chat i have got the results i wanted but it did seem like the operator was on multiple "calls" at the same time as there did seem to be some long pauses but i have managed to get stuff done faulty hdd remote into server 40 miles away start remote chat and got drive replaced following day or day after

    p.s

    your pic no worky here at least unless its supposed to be a red x lol

  5. #5

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    9,472
    Thank Post
    632
    Thanked 2,117 Times in 1,453 Posts
    Blog Entries
    19
    Rep Power
    882
    Quote Originally Posted by sted View Post
    your pic no worky here at least unless its supposed to be a red x lol

    It's XKCD, it may be blocked where you are.

  6. #6

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    7,017
    Thank Post
    1,362
    Thanked 1,770 Times in 1,192 Posts
    Blog Entries
    22
    Rep Power
    530
    Quote Originally Posted by MK-2 View Post
    We once had to rustle keys and stuff around to pretend we were opening the case and checking if the memory was seated correctly, despite having done it already he wanted us to do it on the phone too
    Heh yeah but that's all support calls right?
    I go for the pause, sip tea, browse EG for a bit then "Mmm yeah the RAM is seated properly"

SHARE:
+ Post New Thread

Similar Threads

  1. Are Microsoft pulling my leg. MS live@edu support are pants
    By edutech4schools in forum Internet Related/Filtering/Firewall
    Replies: 33
    Last Post: 19th February 2011, 10:45 AM
  2. New Site Feature: EduGeek.net Chat! It lives!
    By ZeroHour in forum General EduGeek News/Announcements
    Replies: 27
    Last Post: 11th March 2008, 10:34 AM
  3. HP support..
    By Halfmad in forum General Chat
    Replies: 11
    Last Post: 3rd April 2007, 11:35 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •