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General Chat Thread, Dear Virgin Media in General; Here's an idea, a tip if you will from a long time customer who has come home to find his ...
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    Dos_Box's Avatar
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    Dear Virgin Media

    Here's an idea, a tip if you will from a long time customer who has come home to find his home phone is not capable of making or receiving calls.
    When I, or indeed, any of your customers come to your support website to get assistance, why don't you simply put the customer service desk telephone number on all of your support pages, as spending 20 mins going around in circles clicking on various web based support options only to end up where I started is getting a bit annoying.
    YOU DON'T PUT YOUR CONTACT NUMBERS ANYWHERE!!!!!!!!!!
    Or are they hidden with Douglas Adams leopard in the basement cupboard?
    It's not good enough, so sort it out.

    Yours,

    Deeply annoyed of Preston.
    Last edited by Dos_Box; 27th October 2011 at 10:12 PM.

  2. #2

    DaveP's Avatar
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    I am sure it does not help but Virgin Media services in my area [Hertfordshire] are all OK

    Virgin Media services status:

    Phone [Land line]: OK
    Phone [Mobile]: OK
    Cable Television: OK
    Mobile phone [Nokia handset]: OK

    [That is not to say that I am 100% happy with their support history!]

  3. #3

    m25man's Avatar
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    If you cant call them you cant cancel your service either!
    All part of the master plan to stop users from moving to other providers.

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    stevenlong1985's Avatar
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    I had the same problem once, phone line died. I used my mobile to ring them up, after a long conversation with someone from one India, shes ends the call with "please Mr Long use your telephone next time and dial 150"
    Last edited by stevenlong1985; 27th October 2011 at 10:47 PM.

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    LMAO i'm such a moron I almost suggested you dial 150 from your land line

    Hope you get it sorted soon. Just got a Tivo jobby put in and moved the V+ box upstairs and binned off the old pace box i had up there.
    That's going ok so far...

  6. #6
    rad
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    Go to saynoto0870.com for phone numbers, they suggest - 01256 752000 - switchboard
    0800 0521435 - technical support

  7. #7

    Dos_Box's Avatar
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    It was a nightmare. Anyway, they had an 0845 number I found eventually by clicking on a 'Do you want to complain' link, and they did have the nicety to ring me back to save on call charges to my mobile (also on Virgin). Engineer booked to come out on Tuesday as the line looks like it's goosed.

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    Virgin - while you're at it, stop charging existing customers significantly more than new customers. It annoys them even more when you charge handsome disconnect & reconnect charges to make sure a new contract would only save them a few quid (and no doubt cost a load of hassle!).
    Last edited by mats; 28th October 2011 at 12:59 PM.

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    localzuk's Avatar
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    This is a trick that lots of companies have started to play. I find it quicker to use Google to find a number than to use most company websites now.

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    SteveBentley's Avatar
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    Have you got the words "new" and "existing" mixed up there?

  11. Thanks to SteveBentley from:

    mats (28th October 2011)

  12. #11

    synaesthesia's Avatar
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    Funnily enough I've sent them a few emails complaining that they also don't have any alternative contact methods listed ANYWHERE on their website. So if one is unable/unwilling to use the telephone, it would be otherwise difficult to contact them. But as usual Google saves the day. Why should Googling an answer be easier than finding it on their own site?

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    Dear deeply annoyed of Preston

    Collectively, bite us

    Yours
    Virgin Media





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