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General Chat Thread, My Core in General; My Core Just died..... time to phone HP Its only 6 months old and the 24port SFP module has died! ...
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    glennda's Avatar
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    My Core

    My Core Just died..... time to phone HP

    Its only 6 months old and the 24port SFP module has died! I've already had a replacement management card for it...

    and it cost 12k!

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    Pyroman's Avatar
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    gutted!

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    glennda's Avatar
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    Yeah not a happy bunny!

    Hp are sending me a new part! its 2.5k peice J8706A HP ProCurve Switch 5400zl 24p Mini-GBIC Module - expansion module | Servers Direct

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    localzuk's Avatar
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    You've had some bad luck there! Never so much as seen an HP switch have any issues myself!

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    glennda's Avatar
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    I've been looking at the curcuits on the board - 2 of the transformers have cooked themselves... thank god it failed early

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    ChrisH's Avatar
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    I have had the same chassis and module for 3 years and no problems so far. In fact in 3 years none of the HP Procurve gear has gone wrong apart from 1 GBIC.

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    Michael's Avatar
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    Were you running it through a UPS? It may be worth doing if it costs 12K.

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    localzuk's Avatar
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    Do you have aircon in there too? What's the humidity level like? Really low humidity can have bad effects on switches.

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    glennda's Avatar
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    Quote Originally Posted by Michael View Post
    Were you running it through a UPS? It may be worth doing if it costs 12K.
    Yes Through a UPS (although its an apc one)

    2 Aircon units
    My Core-melted-inside.jpg My Core-melted-tops.jpgMy Core-non-melted.jpg

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    Michael's Avatar
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    APC is all I use. They're probably the best of the market for sure. It just looks like a manufacturing fault (from the pics), not a lot you can do about it really.

    If it costs that much, it may be worth exploring extended HP warranties. Just a thought!

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    mb2k01's Avatar
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    The fact that HP ProCurve come with a lifetime warranty (if sourced correctly from EU stock) is the thing which gives me faith.
    I've had their kit for about 9 years or so now and only ever had one issue - reported at 3pm and had a replacement part with me on a pre-10.30 delivery the next day!

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    glennda's Avatar
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    Apc is good but when it fails of fails! The warranty is a good thing and this switch needs to last 5/6 years!

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    localzuk's Avatar
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    Quote Originally Posted by glennda View Post
    Apc is good but when it fails of fails! The warranty is a good thing and this switch needs to last 5/6 years!
    With UPSs you really want them to fail majorly, rather than anything else. That then protects the device from possible damage.

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    HP warranty is good, but not perfect.

    I've had to RMA 2 and a half HP switches.

    One went fine, one they sent out the wrong replacement due to their web site not listing the correct switch (though since I gave them the serial number the should have noticed this). The last one took a couple of days because there was no replacement stock in the UK.

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    Quote Originally Posted by mb2k01 View Post
    The fact that HP ProCurve come with a lifetime warranty (if sourced correctly from EU stock) is the thing which gives me faith.
    I've had their kit for about 9 years or so now and only ever had one issue - reported at 3pm and had a replacement part with me on a pre-10.30 delivery the next day!
    Not all HP kit does now days and only for the first purchaser but on major stuff like the chassis switches then yes it will.

    Ben

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