Getting MAC code from Sky

[laserblazer]

My daughter has been waiting for a month for Sky to send a router, they kept making promises but never delivered. Now they say they can't give her the MAC code. I thought there was a code of conduct on this. Is there any authority she can complain to?

[LosOjos]

Excuse my ignorance, but what do you need the MAC code for?

[LosOjos]

I can understand Sky not giving you the MAC address for a router you don't have to be honest, as using a site like this, you could use that information to obtain somebody's Sky username and password, put it in to your own router and access the net via their contract.

Surely the MAC address belongs to the device and not to yourself?

Sorry if I'm missing something obvious...

[synaesthesia]

I assume you mean the code to transfer to another provider rather than mac address of the router!
Either way, yes, by law they have 5 days to supply it.

Best point of contact for complaints of this nature will be to the ISPA - http://www.ispa.org.uk/

[laserblazer]

I assume you mean the code to transfer to another provider rather than mac address of the router!
Either way, yes, by law they have 5 days to supply it.

Best point of contact for complaints of this nature will be to the ISPA - ISPA - Home

That is the MAC code isn't it? I don't mean the device MAC address.

[ZeroHour]

If they have turned the service on she could be locked into the 12 month contract: Sky Terms and Conditions &#45 Broadband

[mac_shinobi]

If they have turned the service on she could be locked into the 12 month contract: Sky Terms and Conditions &#45 Broadband

But if the end user does not have the router or any means of accessing this service then the service is not being provided - surely ?

14. DisputesIf you have a complaint or query regarding Sky Broadband, you should follow our complaints procedure as set out in our Sky Customer Complaints Code which can be found on our website at http://www.sky.com/helpcentre/sky-complaints-code/ or a copy can be provided on request by calling Sky on 08442 41 41 41.

[ZeroHour]

But if the end user does not have the router or any means of accessing this service then the service is not being provided - surely ?

Its not in black and white, usually its the line being enabled because thats when sky's costs to provide service start.

[laserblazer]

Its not in black and white, usually its the line being enabled because thats when sky's costs to provide service start.

They did start billing her and when she complained told her it would be refunded.

[glennda]

Its not in black and white, usually its the line being enabled because thats when sky's costs to provide service start.

t

You can cancel Sky Broadband within 8 working days of the later of delivery of your Wireless Router for Self Install, or your Home Installation (as applicable), and your Activation Date. Any cancellation must be in accordance with this notice.

from here Sky Terms and Conditions &#45 Broadband

she can cancel if the router hasn't arrived.