+ Post New Thread
Results 1 to 10 of 10
General Chat Thread, Getting MAC code from Sky in General; My daughter has been waiting for a month for Sky to send a router, they kept making promises but never ...
  1. #1


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,463
    Thank Post
    1,462
    Thanked 892 Times in 573 Posts
    Rep Power
    647

    Getting MAC code from Sky

    My daughter has been waiting for a month for Sky to send a router, they kept making promises but never delivered. Now they say they can't give her the MAC code. I thought there was a code of conduct on this. Is there any authority she can complain to?

  2. #2

    LosOjos's Avatar
    Join Date
    Dec 2009
    Location
    West Midlands
    Posts
    5,578
    Thank Post
    1,473
    Thanked 1,227 Times in 835 Posts
    Rep Power
    753
    Excuse my ignorance, but what do you need the MAC code for?

  3. #3

    LosOjos's Avatar
    Join Date
    Dec 2009
    Location
    West Midlands
    Posts
    5,578
    Thank Post
    1,473
    Thanked 1,227 Times in 835 Posts
    Rep Power
    753
    I can understand Sky not giving you the MAC address for a router you don't have to be honest, as using a site like this, you could use that information to obtain somebody's Sky username and password, put it in to your own router and access the net via their contract.

    Surely the MAC address belongs to the device and not to yourself?

    Sorry if I'm missing something obvious...

  4. #4

    synaesthesia's Avatar
    Join Date
    Jan 2009
    Location
    Northamptonshire
    Posts
    6,255
    Thank Post
    604
    Thanked 1,110 Times in 849 Posts
    Blog Entries
    15
    Rep Power
    488
    I assume you mean the code to transfer to another provider rather than mac address of the router!
    Either way, yes, by law they have 5 days to supply it.

    Best point of contact for complaints of this nature will be to the ISPA - http://www.ispa.org.uk/
    Last edited by synaesthesia; 21st September 2011 at 06:35 PM.

  5. Thanks to synaesthesia from:

    laserblazer (21st September 2011)

  6. #5


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,463
    Thank Post
    1,462
    Thanked 892 Times in 573 Posts
    Rep Power
    647
    Quote Originally Posted by synaesthesia View Post
    I assume you mean the code to transfer to another provider rather than mac address of the router!
    Either way, yes, by law they have 5 days to supply it.

    Best point of contact for complaints of this nature will be to the ISPA - ISPA - Home
    That is the MAC code isn't it? I don't mean the device MAC address.

  7. #6

    ZeroHour's Avatar
    Join Date
    Dec 2005
    Location
    Edinburgh, Scotland
    Posts
    5,713
    Thank Post
    950
    Thanked 1,359 Times in 830 Posts
    Blog Entries
    1
    Rep Power
    451
    If they have turned the service on she could be locked into the 12 month contract: Sky Terms and Conditions &#45 Broadband

  8. #7

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,937
    Thank Post
    3,468
    Thanked 1,091 Times in 1,006 Posts
    Rep Power
    371
    Quote Originally Posted by ZeroHour View Post
    If they have turned the service on she could be locked into the 12 month contract: Sky Terms and Conditions &#45 Broadband
    But if the end user does not have the router or any means of accessing this service then the service is not being provided - surely ?

    14. DisputesIf you have a complaint or query regarding Sky Broadband, you should follow our complaints procedure as set out in our Sky Customer Complaints Code which can be found on our website at http://www.sky.com/helpcentre/sky-complaints-code/ or a copy can be provided on request by calling Sky on 08442 41 41 41.
    Last edited by mac_shinobi; 21st September 2011 at 07:06 PM.

  9. Thanks to mac_shinobi from:

    laserblazer (21st September 2011)

  10. #8

    ZeroHour's Avatar
    Join Date
    Dec 2005
    Location
    Edinburgh, Scotland
    Posts
    5,713
    Thank Post
    950
    Thanked 1,359 Times in 830 Posts
    Blog Entries
    1
    Rep Power
    451
    Quote Originally Posted by mac_shinobi View Post
    But if the end user does not have the router or any means of accessing this service then the service is not being provided - surely ?
    Its not in black and white, usually its the line being enabled because thats when sky's costs to provide service start.

  11. Thanks to ZeroHour from:

    mac_shinobi (21st September 2011)

  12. #9


    Join Date
    Sep 2007
    Location
    UK
    Posts
    5,463
    Thank Post
    1,462
    Thanked 892 Times in 573 Posts
    Rep Power
    647
    Quote Originally Posted by ZeroHour View Post
    Its not in black and white, usually its the line being enabled because thats when sky's costs to provide service start.
    They did start billing her and when she complained told her it would be refunded.

  13. #10

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,821
    Thank Post
    272
    Thanked 1,140 Times in 1,036 Posts
    Rep Power
    350
    Quote Originally Posted by ZeroHour View Post
    Its not in black and white, usually its the line being enabled because thats when sky's costs to provide service start.
    t
    You can cancel Sky Broadband within 8 working days of the later of delivery of your Wireless Router for Self Install, or your Home Installation (as applicable), and your Activation Date. Any cancellation must be in accordance with this notice.
    from here Sky Terms and Conditions &#45 Broadband

    she can cancel if the router hasn't arrived.

  14. Thanks to glennda from:

    laserblazer (21st September 2011)



SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 7
    Last Post: 28th August 2009, 12:20 AM
  2. Replies: 0
    Last Post: 18th October 2007, 09:55 AM
  3. Getting money back from the bank
    By _Bat_ in forum General Chat
    Replies: 11
    Last Post: 2nd October 2007, 08:51 PM
  4. Replies: 1
    Last Post: 24th July 2007, 09:10 PM
  5. Getting HTTP traffic from a IP alias (i think)
    By tarquel in forum Wireless Networks
    Replies: 6
    Last Post: 14th November 2005, 08:31 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •