tech_guy (17th October 2011)
I hope you don't mind me logging into your forum to post this, but I am visiting all the pages I can find about Yodel / Home Delivery Network being useless...
Well I cant complain about my delivery as it was received, howver the van driver smashing my gates and digging up my garden was disgusting. Thank goodness for CCTV!
Of course Yodel are not bothered, so I have posted my footage on YouTube...
...enjoy and spread the word.
Awesome do you have pictures of the gate damage?
Oh yes, and the nice big trench dug by the van...
I'd like to see companies completely boycott this bunch of jokers, typing their name in to Google is all the research you need, over 200 reviews and not ONE positive! (well I found one, but it was by an employ so is null and void in my opinion).
Since my ordeal (albeit not as bad as yours @PaulRidley) I make a point of checking which company is being used as a courier before I order anything and ordering elsewhere if it's one of these lot!
It's the first time that an Amazon package hasn't come here by Royal Mail and hopefully the last. Please feel free to post the YouTube link as Yodel are not responding to my emails.
Another update -
Yodel have seen my little film and are coming round to visit. Ahhh, the power of the internet!
Don't get me started on Yodel. I used to think the Home Delivery Network were a bunch of brain-dead idiots, but to work for Yodel I think you must have knuckles scraping the ground and the intelligence of a clam. Three times now they have either lobbed the parcel over our locked back gate or simply left it propped up at the front of the house for all to see. Idiots.
Rather than open a new thread, I thought I'd resurrect this one as a kind of library of Yodel's incompetence.
I made a large order with eBuyer, to my despair they're now using Yodel. As soon as I saw the tracking numbers, I knew there'd be some kind of problem and I was right.
My order is split in to three packages. For some reason known only to Yodel, one package was picked up by one driver, the other two by another. Mother in law has been waiting in all morning and only one package has turned up so far, now she needs to leave. I've been assured that when the other driver turns up (helpfully the most accurate time they could give me was "before 9pm") if nobody is there, he'll leave his mobile number and I can call him to come back later. We'll see, I've experienced these cow boys before so I really doubt it's going to be that simple.
As an aside, I checked out the tracking details and it seems they were delivered to my local depot last night, from where they were shipped overnight to a depot 50 miles away to this morning be picked up by a driver to bring them to me. With delivery plans like that, we can only hope they go bump soon! (or preferably be bought out by someone who has a clue)
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