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General Chat Thread, ICT Support Team Setup in General; Do any of your institutions have either a Senior Technician or Assistant Network Manager situated between the NM and the ...
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    Gibson335's Avatar
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    ICT Support Team Setup

    Do any of your institutions have either a Senior Technician or Assistant Network Manager situated between the NM and the technicians, someone with supervisor responsibilities?

    Just wondered what the setup was like elsewhere.

    Cheers.

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    mb2k01's Avatar
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    Historically we've worked that way with an Assistant NM. We had the NM in a wider-reaching role with the Assistant NM undertaking more general day to day supervision of technicians / ensuring things were logged etc.

    At the min we've not got an Assistant NM position due to changes and promotions - set up is currently a Head of IT Services (imagine a cross between a non-teaching supervisory/strategic NM with some Director of IT type roles) line managing the NM, a Senior Technician and a Technician. In this scenario the Head of IT Services and NM work closely and both manage the lower team.
    Last edited by mb2k01; 26th May 2011 at 01:23 PM.

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    Quote Originally Posted by TonyJF View Post
    Do any of your institutions have either a Senior Technician or Assistant Network Manager situated between the NM and the technicians, someone with supervisor responsibilities?

    Just wondered what the setup was like elsewhere.

    Cheers.

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    Gibson335 (26th May 2011)

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    Here its goes network manager, other Senior Tech and myself (Senior Tech) then the part time tech

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    Quote Originally Posted by andy_nic View Post
    Here its goes network manager, other Senior Tech and myself (Senior Tech) then the part time tech
    Two senior technicians? Is that by virtue of experience and career progression? Is one more 'senior' than the other?

    Cheers.

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    i was recently promoted, we both have different areas of expertise, I’ve always taken it as were both equal now.

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    Here its Network Manager -> Assistant Network Manager -> ICT Technician (myself) -> Service Desk Administrator

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    Quote Originally Posted by protocol View Post
    Here its Network Manager -> Assistant Network Manager -> ICT Technician (myself) -> Service Desk Administrator
    Here I'm all 4 of those... But I still only get paid once.

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    DSapseid (26th May 2011), laserblazer (28th May 2011), Oops_my_bad (28th May 2011)

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    Quote Originally Posted by protocol View Post
    Here its Network Manager -> Assistant Network Manager -> ICT Technician (myself) -> Service Desk Administrator
    Many thanks. How many users/stations.

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    Here is what we have:

    Network Manager [me]: Network Support Technicians [x2]

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    Me, Myself, and I

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    CAM
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    NM > Senior Tech > Tech and part timer. Then there is me and my boss who sit outside the tech support structure but help out.

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    Here we are Network Manager > Assistant Network Manager (me) > technician....although I am higher in the hierarchy that the IT Tech, I have no supervisor or line managemenet responsibilities (according to my recent ish job re-evaluation).

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    Quote Originally Posted by mb2k01 View Post
    set up is currently a Head of IT Services (imagine a cross between a non-teaching supervisory/strategic NM with some Director of IT type roles) line managing the NM, a Senior Technician and a Technician. In this scenario the Head of IT Services and NM work closely and both manage the lower team.
    Out of interest how many pupils/staff?

    Cheers

    Butuz

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    Me (NM) - ANM - tech & Mac tech

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