nephilim (13th June 2011)
Room Booking None
Asset Management Custom ASP web based solution (mine )
Help Desk Paper based folder (No one used the web based one I built)
Active Directory Adding Users (Bulk) LEA supplied management console
Print Management None (just papercut free logger for statistics)
Software Deployment GPO
Image deployment LEA supplied computers are installed via PXE and pre-built images...new stuff I buy is just setup ad-hoc...
Room Booking - Outlook Calenders on Exchange Server or a SharePoint calender which we are just trying
Asset Management - Excel, this is supposed to be imported to our help desk soon
Help Desk - LanDesk
Active Directory Adding Users (Bulk) - None
Print Management - PCounter for our 2 HQ's
Software Deployment - SCCM, Scripting or manual install
Image Deployment - Ghost
Many thanks for the replies so far people Nice to see some sort of standards going!
Room Booking - None
Asset Management - Kwok Information Server 2.8.0, Open Source Edition - Fab software and free!
Help Desk - Kwok Information Server 2.8.0 (but logging things ourselves as users are 'rubbish' at doing this).
Active Directory Adding Users (Bulk) - None - trying to find a good program script that I don't have to write!
Print Management - Have Print Manager Plus by Software Shelf International, but not really using it in anger!
Software Deployment - None, Manual install or built with the image.
Image Deployment - ghost
Last edited by lquinn; 7th July 2011 at 10:11 AM.
Not a School...
Room Booking - Diary
Asset Management - Excel
Helpdesk - ServiceDesk+
Active Directory Adding Users (Bulk) - n/a
Print Management - n/a
Software Deployment - GPO
Image Deployment - Fog
Room Booking - Sharepoint module
Asset Management - Excel
Helpdesk - My little helpdesk
Active Directory Adding Users (Bulk) - ranger
Print Management - can't remem
Software Deployment - none
Image Deployment - clonezilla
Room Booking - Sharepoint
Asset Management - In house system for hardware, Lansweeper for software
Help Desk - In house system
Active Directory Adding Users (Bulk) - At the moment, CC3. As of next year, AD Manager Plus
Print Management - Papercut
Software Deployment - At the moment, CC3. As of next year, Systems Centre Configuration Manager
Image deployment - SCCM
Room Booking Moodle VLE
Asset Management SCCM 2007 / ServiceDesk plus
Help Desk ServiceDesk Plus
Active Directory Adding Users (Bulk) CSV Import (Like to change)
Print Management Papercut MF
Software DeploymentSCCM 2007 and GPO
Image deployment SCCM 2007
Room Booking - orbaas hosted thing, managed by the head of ICT, so nothing to do with us
Asset Management - Wasp asset management with the barcode scanner and label maker
Help Desk - OPSD Hosted
Active Directory Adding Users (Bulk) - Some account management VB enabled spreadsheet by wisesoft, though this is likely to change as it's been used for years.
Print Management - Uniflow
Software Deployment - Depends on the software, most of the time i used group policy
Image deployment - WDS on 2008R2 with the driver store and unattended xml files
My thanks to nephilism for starting this thread, and to all those who have replied. I am a school IT technician currently finishing off my computer science masters - my masters project being on aset management. Currently building an open-source web-based asset management. Although, it will be relatively custom, I am intending to GPL it at some point.. might be of interest to some of you - particularly those using an excell spreadsheet.
I am very interested to see those of you using Spiceworks yet still using a spreadsheet for inventory.. (same here). I am intending to include a tool to pull spiceworks inventory data, and compare with manually entered data. From my experience the hardware data in spiceworks is pretty accurate. Cannot say the same for software information. Have others had this experience ? If there are other reasons why you do not use spiceworks in an inventory role, I would appreciate knowing why.
Room Booking - Paper, cheaper and (almost) idiot proof.....
Asset Management - ZenWorks
Help Desk - Tried that, staff hated it.........and so did we!.
eDirectory Adding Users (Bulk) - VBscript + JRBimport
Print Management - PCounter (and a big stick!)
Software Deployment - ZenWorks
Image deployment - ZenWorks
Have to say I have never been called "Nephilism" before...lol, but yeah this was for my old school, so I could gauge the response for the powers that be
Old school (now handed over for demolition):
Room Booking - SchoolBooking Room & Resource Booking system
Asset Management - Access / Excel for IT equipment. Non-IT equipment in SIMS Equipment Register
Help Desk - Kayako SupportSuite
Active Directory Adding Users (Bulk) - VBScript with Excel back-end
Print Management - PaperCut
Software Deployment - Altiris Deployment Solution
Image deployment - Altiris Deployment Solution
New School - As above, apart from:
Helpdesk - Kayako Fusion (essentially Version 4 of their product)
Print Management - Equitrac (mainly for the link with Easytrace)
Also, trialling Altiris Deployment solution 7.1 in this school, but am currently thinking of rolling back to 6.9... Symantec made a lot of changes in V7 and I'm not sure I like them/can get my head around them at the moment!
Room Booking Exchange
Asset Management Lansweeper
Help Desk ZENDESK
Active Directory Powershell scripts from MAZE output
Print Management Papercut
Software Deployment SCCM
Image deployment SCCM
On this topic, Lansweeper is very good for what it is and what it costs. I can remote control devices, check hardware, check software, reboot devices, notification of printers almost out of toner...amongst a real lot of useful things....highly recommended....
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