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General Chat Thread, eBuyer sucks! (my personal opinion) in General; Originally Posted by AlexB My experience with ebuyer... Very poor delivery Often faulty products grim customer support But with usually ...
  1. #16

    mac_shinobi's Avatar
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    Quote Originally Posted by AlexB View Post
    My experience with ebuyer...

    Very poor delivery
    Often faulty products
    grim customer support

    But with usually the cheapest prices around I accept this and keep ordering from them.
    Exactly but I don't order from them, instead I normally use

    Scan.co.uk: Computer Hardware
    Aria PC - Computer Hardware, Components, Monitors.. at lowest prices
    CCL Computers - PC, Laptop, PC Monitors and Computer Component Specialists - CCL Computers
    Laptops, Computers, PC Components, MP3 players, Software, Digital Cameras and more - dabs.com
    Misco.co.uk - Computer Hardware, Laptops, Notebooks, Desktops, TFTs, Printers, Servers, Wireless Networking, Software

    Insight but cant remember there URL

    The first 2 are the ones I use the most

    As a side not scan, aria and memoryc were all excellent, extremely prompt delivery, no damage, no DOA, product as described and always worked as it said on the tin or in this case on there website(s)

    Scan also do an insurance thing whilst you are checking out which does not cost that much extra in case of DOA or any issues and imo is well worth the extra change
    Last edited by mac_shinobi; 18th May 2011 at 01:39 PM.

  2. #17

    mac_shinobi's Avatar
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    Quote Originally Posted by Rydra View Post
    My record with ebuyer and why I will never ever buy from them again....

    Order a Seagate 250gb SATA hard drive....

    They send me a Seagate 250gb IDE hard drive.
    Complain, raise a ticket, acknowledge mistake, collect incorrect item.
    Wait a week, new drive arrives... another 250gb IDE hard drive.
    Have not very happy discussion with customer service rep, they try to do another replacement... I give up and keep the drive, and leave very negative reviews.
    My experience was similar to that except mine was for an Asus motherboard which was DOA and was a head ache trying to get them to accept the mistake and get a replacement and city link was another PITA on top of all of it so I have never bothered with ebuyer again

  3. #18
    Pyroman's Avatar
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    Never had a problem with Ebuyer, and after the bursar rollocked city link for trying to deliver at 6am and then again in the holidays we've not had a problem with them since!

  4. #19
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    Quote Originally Posted by mac_shinobi View Post
    My experience was similar to that except mine was for an Asus motherboard which was DOA and was a head ache trying to get them to accept the mistake and get a replacement and city link was another PITA on top of all of it so I have never bothered with ebuyer again
    This thread really shows the extremes that a large company can face with customer support.

    The one problem I've had with Ebuyer was dealt with quickly and effectively, however some people have some justified issues with them.

    With Shinobi's case, it's not their fault a component was DOA but not accepting the mistake is where the problems arise.

    Personally I always buy from Ebuyer and as I've said before, have only ever had one problem (which was quickly sorted).

  5. #20

    mac_shinobi's Avatar
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    Quote Originally Posted by Fatmas View Post
    This thread really shows the extremes that a large company can face with customer support.

    The one problem I've had with Ebuyer was dealt with quickly and effectively, however some people have some justified issues with them.

    With Shinobi's case, it's not their fault a component was DOA but not accepting the mistake is where the problems arise.

    Personally I always buy from Ebuyer and as I've said before, have only ever had one problem (which was quickly sorted).
    I agree and can understand but on the same token its only the sender / shipper who can sort anything out with the shipping company / courier with regards to claiming from the couriers insurance to get the said money back to replace the DOA / Damaged item(s).

    Yes all it takes is one bad experience, but you get what you pay for and although I probably pay a bit more for using the likes of scan / aria or memoryc etc I know I will get great service and support and for me the service and definately the support are worth it

  6. #21

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    I ordered some pc parts from ebuyer yesterday evening. Ordered at 7:00 and the parts had been despatched by 8:00, and this was the free delivery option ( parcel force 48 hours)
    This is my first time using them, so far it's been good. Lets hope all the correct parts arrive, and in working condition.

  7. #22


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    I think you have to accept that things sometimes don't work when you get them. I've had it happen a few times, and although the ease of replacement varies from time to time, it's generally not a problem to get something like that done.

    My reason for disliking them is their absolute incompetence in dealing with that last order.... When someone sends an item back saying it's the wrong one, you don't then make the same mistake a second time. That is the only time I've ever had a company mess up an order, and the only time i've ever heard of a company messing up the same way the replacement was for.

    I too generally use either Overclockers or Scan, though I have saver/sava/save/sav*to infinity/store based just 3 miles away, so I have an option to buy/and collect from them.

  8. #23

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    My ebuyer parts arrived on Friday
    Ordered Wednesday 18th in the evening and arrived at 8:00 on Friday the 20th.

    One problem. In my order it shows 1 of the parts at a different warehouse so it's going to be delivered separate. This part this hasn’t been dispatched and it’s now shown as out of stock on their website.
    This annoys me a little because when I ordered it showed 3 or 4 in stock still. And now clearly it was out of stock before I ordered otherwise the part would have been dispatched by now

    Still I’m fairly happy. As long as everything works fine!

  9. #24
    Sam_Brown's Avatar
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    Angry

    I've used them before a few years back in 2006ish.

    Had no issues with them for about two years then they messed up an order and it took me six months to get it sorted! Ordered two hard disks but they only sent one and the amount of trouble I had getting them to send me the other one was rediculous. At one point I heard nothing for three months and couldn't get throguh on the phone and wasn't getting any responses on my tickets. Turned out the previous person dealng with me had left and no one took over my case!

    The main issue I have is customer service. Impossible to get through on the phone. Takes them ages to respond to tickets. When you finally do get through to someone you only get a pre written response nine times out of ten. It's a gamble to get things with them. The amount of money you save on your first nine purchases with them is probably no way near enough to warrant the stress and time spent trying to fix it if they **** up on the tenth.

    From reading other sites looking for help when they screwed up my order it seems they grew too big too quickly and couldn't handle the increased business. Didn't have enough staff and never had items in stock even if they said they did on the website. They only one or two people in customer support and it really showed.

    Hell... you know a site is crap when it has its own dedicated hate site...

    http://www.ebuyersucks.org/
    Last edited by Sam_Brown; 22nd May 2011 at 12:16 PM.

  10. #25

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    Quote Originally Posted by Sam_Brown View Post
    Had no issues with them for about two years then they messed up an order and it took me six months to get it sorted!


    ======


    Hell... you know a site is crap when it has its own dedicated hate site...

    eBuyer Sucks - eBuyer Reviews and opinions from real customers
    And that's the exact problem... You use them for years, 1 problem and you hate them. You don't post online everytime they make a good sale do you :P

    And in response to your "insert company" sucks, Do you really think it's just ebuyer?

    tesco-sucks.co.uk
    paypalsucks.com
    i-hate-walmart.com

    Just to name a few. Every large company that deals with lots of people, has a percentage who dislike what they get... And millions others who love it.

    Steve

  11. #26


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    Quote Originally Posted by mac_shinobi View Post
    Scan also do an insurance thing whilst you are checking out which does not cost that much extra in case of DOA or any issues and imo is well worth the extra change.
    ScanSure is a form of accidental damage insurance and covers you for the first 28 days after purchase. If the item you are buying is DOA, damaged or otherwise faulty, you are covered by your standard legal rights -- Sale of Goods Act, Consumer Credit Act (if paying by credit card), Distance Selling Regulations etc.

    As with most insurance policies, make sure you read the small print on the T&Cs too. There are quite a few things which you aren't covered for and several grey areas. The following is taken from a post by one of the mods on the Hexus forums.

    You aren't covered for cosmetic damage, such as damage to paintwork, dents or scratches, so if you drop a heavy HSF and it puts a dent in your expensive aluminium case, you're out of luck.

    You aren't covered if you failed to follow manufacturer's instructions. That could be fairly wide-open. If the manufacturer (say, Intel) requires the use of an approved heatsink, or even approved thermal pad/paste, and you use something else, did you follow instructions?

    You aren't covered if you do anything that invalidates manufacturer warranty. Similar issues to the above point arise. And it's a grey area. Intel, IIRC, state that overclocking might invalidate a processor warranty. If so, it might invalidate this insurance at the same time.

    Any claim arising from abuse, neglect or malicious damage. Well, malicious damage is certainly eminently fair, but exactly what constitutes "abuse" and "neglect"? If you fail to tighten something (like a heatsink) down hard enough, is it neglect? If you tighten it down too much, is it neglect .... or abuse?

    You aren't covered for theft, loss, etc. Well, fair enough. That doesn't appear to be what this policy is intended for.

    Any consequential loss. The claim is limited to the value of the component insured, so if whatever happens damages other bits, you're not covered for them. An obvious example would appear to be if you're installing (having bought, with this cover) a watercooling system and mess up to connections, or even if a pipe splits. You'd be covered for the water-cooling system you bought, but not for the rest of the PC if it got fried too. (Source)
    Another thing I find particularly annoying is the fact that is it opt-out by default. If you forget to remove it, you won't be able to get a refund once your order has shipped.

    I never bother with it personally because I'm not ham-fisted, although I could see it being useful for first-time PC builders or for parts which have pins such as PATA HDDs and LGA motherboards.

  12. #27

    synaesthesia's Avatar
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    I really hate people putting up websites like "Ebuyer Sucks". No problem, voice an opinion, but it's hardly a fair representation. It'd only be fair if an entirely unbiased 3rd party made "Ebuyer ROCKS!" - because you'll never get true feedback from the internet. You'll only ever hear people start threads about problems, never (or very rarely) about good experiences.

    I've never really had a problem with them. I once ordered a hard drive going back a few years, and it arrived on it's own and in a box, rattling around with no protection. Without even bothering to plug it in, it went straight back with no quibbles or arguments whatsoever. Human error, whoever packed forgot/neglected the bubble wrap, it happens. Happy with the outcome.

    I do use Scan quite often these days (in conjuction with the Hexus free delivery option) and have no problems with them at all. I don't however like scansure though, like any insurance it's just gambling unnecessarily.

  13. #28
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    Why ebuyer WHY...

    Just tried to return some unwanted ipads (unopened) and they want to charge a 20% re-stocking fee?? That comes to hundreds of pounds. Totally unjustified. I'm closing our account with them, I'd never get that kind of service from misco, eplenish, novatech etc which 8/10 times will match ebuyers price anyway...
    W**kers!

  14. #29

    sonofsanta's Avatar
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    Quote Originally Posted by flewitt View Post
    Just tried to return some unwanted ipads (unopened) and they want to charge a 20% re-stocking fee?? That comes to hundreds of pounds. Totally unjustified. I'm closing our account with them, I'd never get that kind of service from misco, eplenish, novatech etc which 8/10 times will match ebuyers price anyway...
    W**kers!
    To be fair... a lot of companies have restocking fees for products you're returning unwanted or where the order was your mistake.

    20% seems a bit high though, a flat fee to cover costs of "monkey checks box and confirms sellotape still sealed", bit of a money grab to make it a percentage cut...!

  15. #30
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    I had ordered two hard drives from them and paid for next day delivery when it came to 4pm the next day and I still hadn't got my item I rung them up and they said they were out of stock DESPITE taking my money. Got a refund in the end.

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