+ Post New Thread
Results 1 to 15 of 15
General Chat Thread, RM India in General; If you are with RM, save this number in your phone and do not call it back, it is RM ...
  1. #1
    rad
    rad is offline
    rad's Avatar
    Join Date
    Jan 2009
    Location
    Middlesex
    Posts
    2,458
    Thank Post
    323
    Thanked 306 Times in 234 Posts
    Rep Power
    109

    RM India

    If you are with RM, save this number in your phone and do not call it back, it is RM India.

    +91 4712335577

    It just cost me 1.10 opps....

  2. #2

    tech_guy's Avatar
    Join Date
    May 2007
    Location
    That little bit in the middle of Little Old England
    Posts
    8,131
    Thank Post
    1,907
    Thanked 1,342 Times in 741 Posts
    Blog Entries
    3
    Rep Power
    395
    Yup, 91 is India alright.

  3. #3

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,282
    Thank Post
    225
    Thanked 403 Times in 300 Posts
    Rep Power
    161
    I would complain to your Account manager, you shouldn't need to be ringing India direct anyway, either they should ring you through the corporate system which will direct you back to them or you should have a central number to ring that will put you through.

    Though the instant I saw an out of country number I would ignore it.

  4. #4

    MK-2's Avatar
    Join Date
    Oct 2006
    Location
    Nottingham
    Posts
    3,237
    Thank Post
    149
    Thanked 581 Times in 307 Posts
    Blog Entries
    8
    Rep Power
    199
    i thought the 0845 number would redirect to india if it wasn't picked up by uk after so many rings or you were on hold for X amount of minutes

  5. #5

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,088
    Thank Post
    402
    Thanked 618 Times in 565 Posts
    Rep Power
    180
    In their defence, RM India never ask you to call them. They always take your number through the call notes and ring you back. If you want to speak to somebody then the UK number will direct you to the owning engineer, or a suitable engineer, if you ring the call handlers.

  6. #6

    Theblacksheep's Avatar
    Join Date
    Feb 2008
    Location
    In a house.
    Posts
    1,919
    Thank Post
    131
    Thanked 287 Times in 208 Posts
    Rep Power
    193
    When did RM outsource these jobs?

  7. #7

    MK-2's Avatar
    Join Date
    Oct 2006
    Location
    Nottingham
    Posts
    3,237
    Thank Post
    149
    Thanked 581 Times in 307 Posts
    Blog Entries
    8
    Rep Power
    199
    Quote Originally Posted by Theblacksheep View Post
    When did RM outsource these jobs?
    I think RM have a call centre in Glasgow (or somewhere in Scotland) and when the call isn't answered you are transferred through to India. If you log a support call online rather than over the phone it goes directly to India too, but if you call up, the call then gets transferred back to UK.

    RM did actually deny to us they had a call centre in India until I pointed out that of the 40 names I have on support calls, all are Asian (yes I know, not enough to prove it) but also when talking to them you get a 3 second delay between talking. They eventually admitted they outsourced to India when the UK centre is too busy

  8. #8

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,088
    Thank Post
    402
    Thanked 618 Times in 565 Posts
    Rep Power
    180
    Quote Originally Posted by MK-2 View Post
    I think RM have a call centre in Glasgow (or somewhere in Scotland) and when the call isn't answered you are transferred through to India. If you log a support call online rather than over the phone it goes directly to India too, but if you call up, the call then gets transferred back to UK.

    RM did actually deny to us they had a call centre in India until I pointed out that of the 40 names I have on support calls, all are Asian (yes I know, not enough to prove it) but also when talking to them you get a 3 second delay between talking. They eventually admitted they outsourced to India when the UK centre is too busy
    All UK calls to the 0870 number are picked up in the UK I've found. Online calls are, as you say, picked up usually by RM India. This is usually obvious by the names or the email address they provide. (name@in.rm.com)

    Office locations are also here: http://www.rm.com/Generic.asp?cref=GP3891&Page=Contact - they're quite open about it on there.

    RM INDIA
    RM Education Solutions India PVT. Ltd,
    B-5 Gayatri Building,
    Technopark Campus,
    Thiruvananthapuram - 695 581,
    Kerala State
    INDIA

  9. #9

    MK-2's Avatar
    Join Date
    Oct 2006
    Location
    Nottingham
    Posts
    3,237
    Thank Post
    149
    Thanked 581 Times in 307 Posts
    Blog Entries
    8
    Rep Power
    199
    Quote Originally Posted by Edu-IT View Post
    All UK calls to the 0870 number are picked up in the UK I've found.
    I think if it rings for too long without answer, or you get put on hold and wait for about 5 mins on hold, you are transferred to India to ask if you wish to continue to stay on hold or if they can arrange for a call back from them or help in resolving it.

  10. #10

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,282
    Thank Post
    225
    Thanked 403 Times in 300 Posts
    Rep Power
    161
    Quote Originally Posted by MK-2 View Post
    I think if it rings for too long without answer, or you get put on hold and wait for about 5 mins on hold, you are transferred to India to ask if you wish to continue to stay on hold or if they can arrange for a call back from them or help in resolving it.
    But you shouldn't be picking up the difference, they will as they set up the call forward.

  11. #11

    MK-2's Avatar
    Join Date
    Oct 2006
    Location
    Nottingham
    Posts
    3,237
    Thank Post
    149
    Thanked 581 Times in 307 Posts
    Blog Entries
    8
    Rep Power
    199
    Quote Originally Posted by TechMonkey View Post
    But you shouldn't be picking up the difference, they will as they set up the call forward.
    oh yeah, sorry, wasn't arguing that. I never had to call any other number other than the main support number when I used them

  12. #12

    TechMonkey's Avatar
    Join Date
    Dec 2005
    Location
    South East
    Posts
    3,282
    Thank Post
    225
    Thanked 403 Times in 300 Posts
    Rep Power
    161
    Opps, confusion reigns

  13. #13

    russdev's Avatar
    Join Date
    Jun 2005
    Location
    Leicestershire
    Posts
    6,915
    Thank Post
    708
    Thanked 549 Times in 364 Posts
    Blog Entries
    3
    Rep Power
    204
    RM have 3 call centres, One in Didcot (in what is known as the hanger), one near Glasgow and then one in India. Main numbers are answered by the UK centres but if issue then any call centre can take over. So last year when snow hit Scotland they shut-down Glasgow centre and all calls where taken by Didcot and India as fall back.

    As for call back certainly in my experience when RM India left a message they left uk phone number in the voicemail.

  14. #14

    CHR1S's Avatar
    Join Date
    Feb 2006
    Location
    Birmingham
    Posts
    4,486
    Thank Post
    1,570
    Thanked 459 Times in 300 Posts
    Rep Power
    212
    Other than some language issues and the fact that they all seem to be called Steve its no different that calling Glasgow. (saying that I struggle to understand some of their thick accents too!)

    I have noticed a lot of re-branding and outsourcing, they are not in financial difficulty are they?

  15. #15

    MK-2's Avatar
    Join Date
    Oct 2006
    Location
    Nottingham
    Posts
    3,237
    Thank Post
    149
    Thanked 581 Times in 307 Posts
    Blog Entries
    8
    Rep Power
    199
    Quote Originally Posted by CHR1S View Post
    I have noticed a lot of re-branding and outsourcing, they are not in financial difficulty are they?
    RM reports first-half loss, nasty sales dip ? The Register

SHARE:
+ Post New Thread

Similar Threads

  1. British Council offer for school links in India & Sri Lanka
    By lizhitchcock in forum General Chat
    Replies: 0
    Last Post: 19th November 2009, 04:01 AM
  2. india call centre video
    By g.shaikh in forum Bad Experiences
    Replies: 0
    Last Post: 27th May 2008, 02:57 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •