+ Post New Thread
Results 1 to 7 of 7
General Chat Thread, Measurable Standards in General; As a run on from this thread I thought I would ask what people thought about measurable standards of IT ...
  1. 3rd April 2007, 12:35 PM #1
    GrumbleDook
    GrumbleDook is offline

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Kettering, Northants
    Posts
    9,484
    Blog Entries
    18
    Thank Post
    929
    Thanked 1,425 Times in 912 Posts
    Rep Power
    470
    Send a message via AIM to GrumbleDook Send a message via MSN to GrumbleDook Send a message via Yahoo to GrumbleDook Send a message via Skype™ to GrumbleDook

    Measurable Standards

    As a run on from this thread I thought I would ask what people thought about measurable standards of IT support in schools.

    Here are a few that may get used and if people would like to comment on them and add more.

    SLAs cover many things but here are a few.

    Uptime of servers (mail/web/proxy/file/DCs/etc)
    Reliability of client worksations / laptops
    Repsonse time for incedents
    Resolution time for incedents
    Response time for requests
    Resolution time for requests
    Clarity of information (do people understand you guidelines? Do you even have any?)
    Number of computers
    Qualitative performance of computers

    Just to start ....
    Reply With Quote Reply With Quote
  2. IDG Tech News

  3. 3rd April 2007, 12:40 PM #2
    Geoff
    Geoff is offline
    Geoff's Avatar
    Join Date
    Jun 2005
    Location
    Fylde, Lancs, UK.
    Posts
    11,051
    Blog Entries
    1
    Thank Post
    104
    Thanked 438 Times in 379 Posts
    Rep Power
    114
    Send a message via ICQ to Geoff Send a message via AIM to Geoff Send a message via MSN to Geoff Send a message via Yahoo to Geoff Send a message via Skype™ to Geoff

    Re: Measurable Standards

    Computer:Pupil Ratio
    TOC
    Reply With Quote Reply With Quote
  4. 3rd April 2007, 12:43 PM #3
    CyberNerd
    CyberNerd is offline

    Join Date
    Jan 2006
    Posts
    6,456
    Thank Post
    324
    Thanked 740 Times in 557 Posts
    Rep Power
    201

    Re: Measurable Standards

    amount/diversity of hardware/software supported
    IQ of users
    Reply With Quote Reply With Quote
  5. 3rd April 2007, 12:57 PM #4
    ctbjs
    ctbjs is offline
    Join Date
    Mar 2007
    Location
    The North of England
    Posts
    200
    Thank Post
    1
    Thanked 3 Times in 3 Posts
    Rep Power
    11

    Re: Measurable Standards

    Training and guidance
    Inventory/Asset Management
    Reply With Quote Reply With Quote
  6. 3rd April 2007, 01:50 PM #5
    localzuk
    localzuk is offline

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Bristol
    Posts
    12,963
    Blog Entries
    24
    Thank Post
    438
    Thanked 1,501 Times in 1,178 Posts
    Rep Power
    459

    Re: Measurable Standards

    Service uptime - (printers as a whole, sims.net as a whole etc...)
    Logon times
    Reply With Quote Reply With Quote
  7. 3rd April 2007, 01:52 PM #6
    limbo
    limbo is offline
    limbo's Avatar
    Join Date
    Aug 2005
    Location
    Birmingham
    Posts
    450
    Thank Post
    2
    Thanked 36 Times in 31 Posts
    Rep Power
    20

    Re: Measurable Standards

    Staff satisfaction survery!?!?!?
    Reply With Quote Reply With Quote
  8. 3rd April 2007, 09:37 PM #7
    Halfmad
    Halfmad is offline
    Join Date
    Mar 2007
    Location
    Central Scotland
    Posts
    831
    Thank Post
    12
    Thanked 8 Times in 8 Posts
    Rep Power
    14

    Re: Measurable Standards

    Quote Originally Posted by CyberNerd
    IQ of users
    No comment
    Reply With Quote Reply With Quote
SHARE:
+ Post New Thread

Similar Threads

  1. Word Docs becoming corupt - The standards Site
    By thegrassisgreener in forum Windows
    Replies: 0
    Last Post: 22nd November 2007, 04:34 PM
  2. CompTIA Launches New IT Skills Standards Web site
    By GrumbleDook in forum Courses and Training
    Replies: 0
    Last Post: 5th July 2007, 12:28 AM
  3. Becta Educational Standards & Specifications
    By RobinBall in forum Virtual Learning Platforms
    Replies: 1
    Last Post: 2nd April 2007, 06:17 PM
  4. Open standards 'essential to Europe's IT future'
    By CyberNerd in forum IT News
    Replies: 0
    Last Post: 6th October 2006, 07:40 PM
  5. Microsoft + W3C Standards = ...
    By E1uSiV3 in forum Jokes/Interweb Things
    Replies: 3
    Last Post: 12th October 2005, 12:53 PM
« Need a new digital camera | HP support.. »

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules