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General Chat Thread, Measurable Standards in General; As a run on from this thread I thought I would ask what people thought about measurable standards of IT ...
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    GrumbleDook's Avatar
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    Measurable Standards

    As a run on from this thread I thought I would ask what people thought about measurable standards of IT support in schools.

    Here are a few that may get used and if people would like to comment on them and add more.

    SLAs cover many things but here are a few.

    Uptime of servers (mail/web/proxy/file/DCs/etc)
    Reliability of client worksations / laptops
    Repsonse time for incedents
    Resolution time for incedents
    Response time for requests
    Resolution time for requests
    Clarity of information (do people understand you guidelines? Do you even have any?)
    Number of computers
    Qualitative performance of computers

    Just to start ....

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    Re: Measurable Standards

    Computer:Pupil Ratio
    TOC

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    Re: Measurable Standards

    amount/diversity of hardware/software supported
    IQ of users

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    Re: Measurable Standards

    Training and guidance
    Inventory/Asset Management

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    localzuk's Avatar
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    Re: Measurable Standards

    Service uptime - (printers as a whole, sims.net as a whole etc...)
    Logon times

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    Re: Measurable Standards

    Staff satisfaction survery!?!?!?

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    Re: Measurable Standards

    Quote Originally Posted by CyberNerd
    IQ of users
    No comment

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