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General Chat Thread, Vodafone Problems in General; Anyone else with voda experiencing connection problems today?...
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    tech_guy's Avatar
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    Vodafone Problems

    Anyone else with voda experiencing connection problems today?

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    Dom_'s Avatar
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    No, in fact I've had more 3G coverage today then ever before...

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    speckytecky's Avatar
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    Yep - Wiltshire cover been 'Emergency Only' on and off for the past 3 days.

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    Things are dire in Coventry.

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    Can't say as we moved to T-Mobile

    On their forums there appears to be lots of people with problems but on the few I checked there was no update. Has anyone contacted Vodafone by landline?

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    Hi tech_guy,

    I’m sorry to see you’ve been experiencing network problems recently and I understand how frustrating this can be.

    I’ve taken a look for you and there is a fault in Coventry which has been listed here.

    Our engineers are working to get this resolved as soon as possible and as soon as there is any news, that page will be updated.

    Kind regards,

    Jenny
    Web Relations Team
    Vodafone UK

  7. 2 Thanks to Jenny_Vodafone:

    kmount (31st March 2011), tech_guy (31st March 2011)

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    Hi Jenny,

    Very good of you to pop on here and provide help.

    I'd like to ask, here in Northamptonshire my mother has recently moved to Vodafone (previously a long serving and loyal o2 customer like the rest of the family....) and in the 3 weeks she's had it it's on several occasions decided it was "limited (ie, emergency only)" service for an hour or so at a time with no real clue as to why.

    Is there any kind of known issue that could cause that or should I back out and put her back on o2 with my tail between my legs for recommending giving voda a go?

    Happy to discuss in private if this will help.

    Grateful for your time.

    Kim

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    JJonas's Avatar
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    yes and I had problems all day yesterday as well

    Re: Network fault in North Norfolk today - 30th Ma... - Vodafone eForum

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    Quote Originally Posted by Jenny_Vodafone View Post
    Hi tech_guy,

    Iím sorry to see youíve been experiencing network problems recently and I understand how frustrating this can be.

    Iíve taken a look for you and there is a fault in Coventry which has been listed here.

    Our engineers are working to get this resolved as soon as possible and as soon as there is any news, that page will be updated.

    Kind regards,

    Jenny
    Web Relations Team
    Vodafone UK
    I think Jenny follows me! We regularly communicate via Twitter over Vodafone issues! Always get the problem resolved though.

    Had issues myself with Vodafone the other day, no calling or texting, and no mention of it on service status sites but lots of mentions on Twitter.

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    Jenny

    looking at Network - Vodafone eForum

    There are more reports of coverage problems from all over the UK in the past 48 hours 30/31st March (compared to the the period 26th - 29th March)

    Do Vodafone have a serious service outage that you are not telling us about?

  12. #11

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    Hi everyone!

    Kim, Iím sorry to see your motherís having network problems in Northamptonshire.

    Iím not aware of any faults in this area, but will be more than happy to look into this further for you.

    If youíd like to email us via here, weíll be happy to look into this for you.

    (When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).

    If itís the case that the coverage isnít strong in that area, we do have the Vodafone Sure Signal so thereís no need to worry just yet.

    JJonas, Iíve spoken with the eForum Team and someone will be along on that thread shortly.

    I can assure you that Iím not aware of any general outages at the moment. Iím working on Twitter today and thatís usually one of the first places anything like that comes to light with it being such an instant channel.

    Edu-IT, I promise Iím not stalking you! Thanks for your positive comments though.

    Howís the coverage in your area now? Is this back to normal or are you still having difficulty? If youíre still having any problems, feel free to get in touch (as above) and Iíll look into this further.

    Best wishes,

    Jenny
    Web Relations Team
    Vodafone UK

  13. Thanks to Jenny_Vodafone from:

    kmount (31st March 2011)

  14. #12


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    Thanks Jenny, I've popped an email through.

  15. #13

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    Ive still got no signal, and when I spoke to Vodafone customer services last night the person I spoke to said it looked like a fault in my area and they would raise it as a job.

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    Hi Kim,

    I’ve just checked and can see we’ve received your email. I’ll get back to you as soon as I can.

    JJonas, don’t worry, the Team will check everything out for you and can see if there has been anything raised for your area.

    Best wishes,

    Jenny
    Web Relations Team
    Vodafone UK

  17. #15

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    Jenny

    Could I put a non-vodafone sim in my contract HTC Desire while this problem is sorted out?

    also while they are fixing this any chance they can boost the coverage to the SE of North Walsham? Even when it is working it can be a bit patchy in certain areas.
    Last edited by JJonas; 31st March 2011 at 12:03 PM.

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