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General Chat Thread, The most absurd quote I have ever had. in General; Originally Posted by Butuz Hi Pete. That sounds ineteresting. Which issue of Computer Weekly are you talking about? Cheers Andy, ...
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    linescanner's Avatar
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    Quote Originally Posted by Butuz View Post
    Hi Pete. That sounds ineteresting. Which issue of Computer Weekly are you talking about?

    Cheers
    Andy,

    I am on it. We have a line to the people we need to talk to. No promise they will listen but will give it a try.

    Bonkers

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    This week's issue - 22nd-28th March. Also here: Is Oracle ending the honeymoon for Sun users? - 3/11/2011 - Computer Weekly

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    The Oracle policy is that if you let the warranty and/or support lapse then a re-in-statement fee is required....see above.....however daylight robbery springs to mind

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    Quote Originally Posted by pete View Post
    end of honeymoon for partners also

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    Top tip, do not let your Oracle support lapse.

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    Good updates - I was not aware of the SIA actions against Oracle.

    And thanks for the Phone call earlier Andy, much appreciated.

    Butuz

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    Quote Originally Posted by linescanner View Post
    Top tip, do not let your Oracle support lapse.
    Eek, a none to subtle Or Else!! there from Oracle (the primary company, not the partners that linescanner represents who from all accounts are great) , now I'm glad that they won't even talk to New Zealand customers as it was obviously a sign of their true nature with regard to support.

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    Quote Originally Posted by SYNACK View Post
    Eek, a none to subtle Or Else!! there from Oracle (the primary company, not the partners that linescanner represents who from all accounts are great) , now I'm glad that they won't even talk to New Zealand customers as it was obviously a sign of their true nature with regard to support.
    We are great and shouting at said Supplier very loudly at the moment.

    Hopefully we can get some stuff sorted.

    I do understand their policy and have to agree with it to stop people taking out support when it suits.....ie after something goes pop. Like taking your car insurance out after a crash, however there are limits to what people will view as fair.

    We will manage the reminders to our Customers about upcoming support, but the quotes will come direct from Oracle as we have been cut out of the process.

    Again, ignore at your peril !!!!!! They are very hard nosed about this. To be fair it is not just them....VMware charge a 25% back on support fee, and that is hard to get out of also.

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    Oracle does not have a honeymoon period it's more like a sexual assault

  10. 2 Thanks to somabc:

    Butuz (24th March 2011), CAM (9th May 2011)

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    Quote Originally Posted by somabc View Post
    Oracle does not have a honeymoon period it's more like a sexual assault
    I am still sore ;-

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    sjl
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    I have just come to renew the warranty (due in 10 weeks) on one of our Sun / Oracle 7110 appliances and had a shock on the price. I am starting to regret moving away from HP / Dell to be honest who offer differing and more affordable levels of support (unlike Oracle’s one size fits all). It’s been fantastic kit, good build quality, excellent performance for the price and we have had no issues over the past 2 years but these service costs are going to make them very expensive over their lifetime.

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