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General Chat Thread, Helpdesk Solutions? Advice Wanted in General; Originally Posted by Nick_Parker We're using Zendesk - a bit expensive but a nice look & feel. Another vote for ...
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    contink's Avatar
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    Quote Originally Posted by Nick_Parker View Post
    We're using Zendesk - a bit expensive but a nice look & feel.
    Another vote for ZenDesk... I've recently integrated it with Zopim as well and giving some serious consideration to playing with the API in the future to make it even more useful for my eCommerce side of things...

  2. #17

    GREED's Avatar
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    Quote Originally Posted by JoeBloggs View Post
    ManageEngine ServiceDesk+ here...
    What did you think of this? I never got to use it live, only my own test version.

  3. #18
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    We use ManageEngine Servicedesk here - the free version (I'd buy the pro version if I had the money). Been a happy user for many years at various schools.

  4. #19
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    I'm surprised that nobody has mentioned HESK Help Desk Software HESK - a free PHP help desk which is free, is pretty straightforward to set up and has a really good interface.

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    Quote Originally Posted by lawrencejakab View Post
    AJ Help Desk is the best web based help desk software with robust ticket support . It is also available in download version.
    You don't work for them, do you?

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    Quote Originally Posted by Edu-IT View Post
    You don't work for them, do you?
    First time poster and same geographical location I think...
    When companies do this, are you like me - does it make you far less likely to purchase from them?!

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    We have our own home built database but I've looked at alternatives from time to time, I couldn't get to grips with spiceworks - I just couldn't get it to work the way I wanted, I quite liked liberum but not enough to change what we've got. If money was no object I'd go for the netsupport helpdesk or possibly Richmond

  8. #23

    Edu-IT's Avatar
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    Quote Originally Posted by mb2k01 View Post
    First time poster and same geographical location I think...
    When companies do this, are you like me - does it make you far less likely to purchase from them?!
    Definitely. I did try to work out location of their office but their site was blocked as 'Web Chat' so can only assume they have chat on their contact page or something. Couldn't be bothered to bypass filtering for it.

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    +1 for Spiceworks. We have been using it for a year, and it's so effective. Highly HIGHLY recommmend it.

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    Which helpdesk does everyone recommend for students and teachers to be able to log issues?
    Requirements are that it can auth using AD
    Fits or ITIL
    Last edited by djgreek; 9th April 2011 at 08:58 AM.

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    I will heartily recommend OP Smartdesk - only started using it recently in a test guise and we've been impressed by it's flexibility and moreso by the personal level of support provided by it's developer. There's an online demo to play with, free trial you can use and a free single technician version hosted by them if you so wish. Paid for version is pennies compared to most other solutions.
    We're waiting for our budget to come through (hopefully soon, grumble) before we make a decision on whether we use the free version of pay for the full thing.

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    In my experience, having used 4 different help desk systems over the last 10 years, I have to say the modern variants are much better than the old, convoluted, and expensive systems that were popular at the turn of the century. Currently, I am a happy user of www.focalscope.com . It has all the features one expects from a help desk solution, but an interface that puts it together in a way that makes it easy to use, not confusing. That and the fact that it is reasonably priced + cloud hosted, made it an clear-cut winner for me.

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    Axios Assyst over here. Looks like I'm the only one using it too!

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    Quote Originally Posted by reggiep View Post
    I'm surprised that nobody has mentioned HESK Help Desk Software HESK - a free PHP help desk which is free, is pretty straightforward to set up and has a really good interface.
    I know this is a bit old, but was wondering if anyone else is using Hesk and what the reviews were like. Also, can tickets be submitted via e-mail?

    Thanks.

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    Quote Originally Posted by Gibson335 View Post
    Also, can tickets be submitted via e-mail?
    "Submit new tickets (web form or email piping/POP3 fetching)"

    ... from the features page on their website.


    Also, it looks like it ISN'T free.

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