General Chat Thread, Helpdesk Solutions? Advice Wanted in General; Originally Posted by Nick_Parker
We're using Zendesk - a bit expensive but a nice look & feel.
Another vote for ...
28th February 2011, 11:04 PM #16
Another vote for ZenDesk... I've recently integrated it with Zopim as well and giving some serious consideration to playing with the API in the future to make it even more useful for my eCommerce side of things...
Originally Posted by Nick_Parker
1st March 2011, 09:47 AM #17
What did you think of this? I never got to use it live, only my own test version.
Originally Posted by JoeBloggs
1st March 2011, 11:00 AM #18
We use ManageEngine Servicedesk here - the free version (I'd buy the pro version if I had the money). Been a happy user for many years at various schools.
1st March 2011, 11:02 AM #19
I'm surprised that nobody has mentioned HESK Help Desk Software HESK - a free PHP help desk which is free, is pretty straightforward to set up and has a really good interface.
9th March 2011, 11:42 AM #20
You don't work for them, do you?
Originally Posted by lawrencejakab
9th March 2011, 04:49 PM #21
First time poster and same geographical location I think...
Originally Posted by Edu-IT
When companies do this, are you like me - does it make you far less likely to purchase from them?!
9th March 2011, 04:57 PM #22
- Rep Power
We have our own home built database but I've looked at alternatives from time to time, I couldn't get to grips with spiceworks - I just couldn't get it to work the way I wanted, I quite liked liberum but not enough to change what we've got. If money was no object I'd go for the netsupport helpdesk or possibly Richmond
9th March 2011, 08:39 PM #23
Definitely. I did try to work out location of their office but their site was blocked as 'Web Chat' so can only assume they have chat on their contact page or something. Couldn't be bothered to bypass filtering for it.
Originally Posted by mb2k01
10th March 2011, 12:15 PM #24
- Rep Power
+1 for Spiceworks. We have been using it for a year, and it's so effective. Highly HIGHLY recommmend it.
9th April 2011, 09:42 AM #25
- Rep Power
Which helpdesk does everyone recommend for students and teachers to be able to log issues?
Requirements are that it can auth using AD
Fits or ITIL
Last edited by djgreek; 9th April 2011 at 09:58 AM.
9th April 2011, 09:57 AM #26
I will heartily recommend OP Smartdesk - only started using it recently in a test guise and we've been impressed by it's flexibility and moreso by the personal level of support provided by it's developer. There's an online demo to play with, free trial you can use and a free single technician version hosted by them if you so wish. Paid for version is pennies compared to most other solutions.
We're waiting for our budget to come through (hopefully soon, grumble) before we make a decision on whether we use the free version of pay for the full thing.
3rd May 2012, 10:18 AM #27
- Rep Power
In my experience, having used 4 different help desk systems over the last 10 years, I have to say the modern variants are much better than the old, convoluted, and expensive systems that were popular at the turn of the century. Currently, I am a happy user of www.focalscope.com . It has all the features one expects from a help desk solution, but an interface that puts it together in a way that makes it easy to use, not confusing. That and the fact that it is reasonably priced + cloud hosted, made it an clear-cut winner for me.
3rd May 2012, 10:24 AM #28
Axios Assyst over here. Looks like I'm the only one using it too!
22nd April 2013, 11:11 AM #29
I know this is a bit old, but was wondering if anyone else is using Hesk and what the reviews were like. Also, can tickets be submitted via e-mail?
Originally Posted by reggiep
22nd April 2013, 11:24 AM #30
"Submit new tickets (web form or email piping/POP3 fetching)"
Originally Posted by Gibson335
... from the features page on their website.
Also, it looks like it ISN'T free.
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