General Chat Thread, Adobe software license transfer to academy in General; I've attempted to call Adobe several times only to just end up on hold forever, and using their support site ...
9th February 2011, 04:07 PM #1
Adobe software license transfer to academy
I've attempted to call Adobe several times only to just end up on hold forever, and using their support site is impossible as this question doesn't fit into any of their categories and their 'other' option tells you to call them...
So, my question is, do Adobe suite licenses transfer to the new academy if a school becomes one?
IDG Tech News
9th February 2011, 04:25 PM #2
Transfer an Adobe product license
Item 2 of the license transfer policy above would imply it's different for educational licenses. But, for volume they say to call them.
So, yeah - commiserations.
Last edited by pete; 9th February 2011 at 04:28 PM.
9th February 2011, 04:25 PM #3
Hmm "Educational versions of Adobe products are not eligible for a transfer of license."
10th February 2011, 09:38 AM #4
- Rep Power
I had this web chat with Adobe customer service yesterday, make of it what you will:
Adobe : Hello! Welcome to Adobe Customer Service.
Adobe : May I please have your email address registered with Adobe while I review your request?
Adobe : Are we still connected?
Adobe : Hi Ben.
Adobe : As I understand you want to know about the educational version. Am I correct?
Adobe : I will be glad to check and help you accordingly.
Adobe : Ben, you need to send us the educational documents to retrieve the serial number.
Me: Which documents are you referring to? I have the serial number.
Adobe : Could you provide me with the serial number please?
Me: xxxx-xxxx-xxxx-xxxx-xxxx-xxxx for windows xxxx-xxxx-xxxx-xxxx-xxxx-xxxx for macs
Adobe : May I know what you want to know from me?
Me: We are applying to become an Academy. What are the implications for licensing with regards to Adobe products?
Adobe : I'll be right with you.
Adobe : Let me check that for you.
Adobe : Thanks for staying online, I appreciate your time and patience in this regard. Adobe : Ben, if you want apply the academic status for the whole organization and if you want to purchase multiple licenses then you can contact our volume licensing sales team.
Adobe : I am going to provide you the contact information.
Me: We don't want to purchase licenses as we already have a licence. Could you tell me what the situation is regarding the licence we already have?
Adobe : I see that the serial number is for volume licensing software.
Me: Yes it is for a volume licence.
Adobe : Have you activated the software?
Adobe : It's great to hear that.
Adobe : Is there anything else I can help you with?
Me: Yes, we are applying to become an Academy, what are the implications for our volume licence? Can it be transferred?
(At this point I went home.)
Adobe : You can purchase the latest version by applying academic status.
Adobe : Are we still connected?
Adobe : Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Adobe : Thank you for contacting Adobe. Goodbye
10th February 2011, 09:41 AM #5
Well, they obviously are on the ball... So it looks from that conversation that they say you need to buy new licenses...
10th February 2011, 01:15 PM #6
Your best bet is to ask a friendly reseller for a contact at Adobe who isn't a useless twit. Adobe must have a licensing department buried somewhere.
25th March 2011, 04:28 PM #7
- Rep Power
Clarification of Adobe Software Licensing
As a governor at school that has recently become an academy I picked up on the potential problem of software licence transfers, so I've been working on this internally within Adobe. At this point in time I don't have a definitive answer, but I can reassure schools that there will be no requirement to re-purchase licences. At the very worst there will be a licence transfer form to complete and I'm trying to reduce this administrative burden further by only requiring name change registration when either a new agreement or licence purchase is made.
Mark A'Bear - Adobe UK Education Manager
3 Thanks to markabe:
localzuk (25th March 2011), teejay (20th May 2011), Trapper (22nd May 2011)
25th March 2011, 04:49 PM #8
Thank you Mark, that is good news!
20th May 2011, 11:52 AM #9
Is there any update on this Mark?
20th May 2011, 12:27 PM #10
I'd like to know about this too as we're in a slightly different situation. We have a site license for CS4 and are becoming an academy. The difference however is that the other high school in the town is also becoming the same academy (Orwell High School and Deben High School are becoming "Felixstowe Academy") but both sites are physically staying where they are. How will that affect our site license? Would we suddenly be able to install it at the other site because we are all the same school?
21st May 2011, 11:20 PM #11
When I last read the license for Adobe Site Licenses Software it was for one Physical Campus so fi you have two physically separate campuses then you would need one per site, but do check / raise it with your licensing partner.
31st May 2011, 12:54 PM #12
- Rep Power
John is correct. The site licence applies to a physical site, so even a single institution needs separate licences for multiple physical sites.
31st May 2011, 01:31 PM #13
Originally Posted by markabe
Any updates on the 'license transfer' issue mentioned above?
3rd June 2011, 09:43 AM #14
- Rep Power
Adobe - Change of Name Form for Academies
Apologies ...... let me answer the specific question.
Adobe has a simple 'Change of Name' form that can be used to transfer licences from school to academy. In this instance two forms will be required - one each for Orwell and Deben.
I've attached the Change of Name form so that everyone in this situation can complete the forms and satisfy themselves that they have registered the change.
3rd June 2011, 10:04 AM #15
Thanks for this. I had an email from my adobe reseller only yesterday telling me this. I've now gone back to them with another question; In two years time, all the students, staff and computers on both sites will be moving in to a new building on the site which originally purchased the site licence. Presumably as it is the site which purchased the site licence, we can install it on that site on as many computers as we like? I expect Adobe to come back and say 'No' for some reason as they will be missing out on quite a lump of cash there, but as far as I can tell we wouldn't be breaking any rules would we?
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