+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 18
General Chat Thread, Handover Information when leaving in General; I'm just embarking on creating some handover information for a school I'm leaving and I thought it would be nice ...
  1. #1

    SimpleSi's Avatar
    Join Date
    Jun 2005
    Location
    Lancashire
    Posts
    5,720
    Thank Post
    1,451
    Thanked 580 Times in 434 Posts
    Rep Power
    165

    Handover Information when leaving

    I'm just embarking on creating some handover information for a school I'm leaving and I thought it would be nice to have some Edugeek standards e.g Bronze - minimum info you'd want to be given when you arrive to take over a place, Silver - good lot of info and Gold -everthing you ever wanted to know

    So - imagine your walking into your next school - whats the minimum you'd need to have provided to you so you don't call the previous tech a *&^&%^^&*.

    Si
    PS[EDIT]

    Please mark your info as B S or G (and keep B to the minimum )
    [EDIT]
    Last edited by SimpleSi; 31st January 2011 at 11:51 AM.

  2. #2

    Join Date
    Dec 2009
    Posts
    592
    Thank Post
    8
    Thanked 36 Times in 34 Posts
    Rep Power
    16
    tbh im not planning on leaving but have been keeping my documentation upto date

    I would want the following

    All server names - with IP details and what services each server is running
    all MACs of client machines - detailed in what room etc
    all WAP IP's
    All login credentials for everything
    all licences layed out . Explain what ones are missing etc .
    But would want also the previous tech to just give me a summary what he had done !. by showing me around all the machines .

  3. #3
    Admiral208's Avatar
    Join Date
    Mar 2008
    Location
    Bridgwater
    Posts
    712
    Thank Post
    171
    Thanked 62 Times in 54 Posts
    Rep Power
    39
    I agree with @2097 except for the MAC addresses of all machines. Not really sure that's of any use.

    Also don't forget to include any 'non-standard' things you might have implemented that could be mission critical. Will your successor come in on his first day, look at something and think "why on earth has he done it that way?" only to find when he changes it that there is a very specific reason for it.

  4. #4
    Cools's Avatar
    Join Date
    Jan 2009
    Location
    Bedfordshire
    Posts
    498
    Thank Post
    24
    Thanked 62 Times in 57 Posts
    Rep Power
    24
    a yellow post it stuck to the screen saying "free at last! Sucker."

  5. #5

    SimpleSi's Avatar
    Join Date
    Jun 2005
    Location
    Lancashire
    Posts
    5,720
    Thank Post
    1,451
    Thanked 580 Times in 434 Posts
    Rep Power
    165
    all MACs of client machines - detailed in what room etc
    Minimum?

    I wasn't even thinking about total numbers of computers

    all licences layed out . Explain what ones are missing etc .
    - I don't think we are thinking down to the same level here

    Si

  6. #6

    teejay's Avatar
    Join Date
    Apr 2008
    Posts
    3,051
    Thank Post
    275
    Thanked 722 Times in 550 Posts
    Rep Power
    326
    • Usernames and passwords for any network accounts
    • Usernames and paswords for any supplier/licensing/support sites
    • Details of servers and their roles
    • Where the licence agremments are kept
    • Any 'gotcha's' on the configuration of the network which are non standard
    • Any support agreements that are in place

  7. #7

    Join Date
    Jun 2009
    Location
    Watford
    Posts
    845
    Thank Post
    355
    Thanked 89 Times in 65 Posts
    Rep Power
    42
    Network map, license database and up to date asset register bronze award
    Above plus location of printers and their IP addresses sliver award
    Above plus a list of staff who fidlle and twiddle gold award

    lol - a man of simple needs me

  8. #8

    Hightower's Avatar
    Join Date
    Jun 2008
    Location
    Cloud 9
    Posts
    4,920
    Thank Post
    494
    Thanked 690 Times in 444 Posts
    Rep Power
    240
    Admin user/pass as minimum - doesn't take too long to see how things fit together

  9. #9

    Join Date
    Oct 2005
    Posts
    768
    Thank Post
    49
    Thanked 99 Times in 89 Posts
    Rep Power
    61
    Ooh... this is a fun one.

    When I took over the current role, the documentation I received was the administrator password... and some very out of date network diagrams. You can imagine that I was pleased.

    But... in the past when I've left roles I've left all of the following:

    - Budget breakdowns and spending records.
    - Network diagrams (both logical and physical)
    - Full inventories of all IT owned equipment (including specs, maintenance history and purchase information).
    - Server overview docs (e.g. what server does what and why - what it is, what is it's IP etc.)
    - Overview documents for all systems in use (e.g. How is Exchange setup, ISA, SIMS, FOG)
    - Software licences - plus a summary document explaining what is licensed and how (e.g. Is it Microsoft Select or Schools, what's on a rolling licence)

    That's about it I think!

  10. #10
    alexsanger's Avatar
    Join Date
    Oct 2009
    Location
    London
    Posts
    116
    Thank Post
    21
    Thanked 22 Times in 20 Posts
    Rep Power
    13
    The one thing I really needed after taking over - network topology schematic. Try finding a loopback when you have no idea where the edge cabinet uplinks are - or where the edge cabinets are, for that matter!

    Oh yeah, and the secret to getting extra funds out of the business manager...

  11. #11

    john's Avatar
    Join Date
    Sep 2005
    Location
    London
    Posts
    10,439
    Thank Post
    1,468
    Thanked 1,035 Times in 908 Posts
    Rep Power
    299
    Phone number for all the local take-aways for when it all goes Pete Tong

    Server Details - including warranty information, the role they do, IPs of them
    Workstation Details - including warranty information (simple level like Supplied from XXX with warranty till DD-MM-YYY)
    Basic supplier contact list is useful so your replacement knows who you use and is known to the school
    Common shared areas where you have useful things stored like any documents you have on the LAN etc

  12. #12

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    8,004
    Thank Post
    508
    Thanked 1,591 Times in 1,122 Posts
    Blog Entries
    19
    Rep Power
    700
    When I started here I got given an equipment list, WiFi encryption keys and an admin user account so I could make my own.

    And a huge back-log of jobs.

  13. #13

    Join Date
    Oct 2005
    Posts
    768
    Thank Post
    49
    Thanked 99 Times in 89 Posts
    Rep Power
    61
    Did you also get a LAN with 10 - 15% packet loss? That was a nice little welcome.

  14. #14

    sonofsanta's Avatar
    Join Date
    Dec 2009
    Location
    Lincolnshire, UK
    Posts
    4,467
    Thank Post
    750
    Thanked 1,210 Times in 852 Posts
    Blog Entries
    45
    Rep Power
    533
    I did pretty well from the old NM when I took over - he came in for three evenings to go over everything - but still, I'd like to walk in to find...

    * List of servers, what they do
    * At least a basic network map with details of physically where cabs are and what link they have
    * a list of support contracts and any relevant warranty info would be very useful, and a list of current suppliers so you can start filtering out cold calls straight away would be nice (but isn't essential)
    * where the admin account/password is used so admin login can be changed regularly without (for example) knocking backups over etc.
    * a brief list of the regular maintenance jobs - e.g. daily check in with the AV console here, weekly check in with WSUS, termly we rebuild using the image server etc.

    The last two in particular are two I wished I had, as I'm having to slowly collate them myself, and first two are essential.

    My tuppence!

  15. #15

    X-13's Avatar
    Join Date
    Jan 2011
    Location
    /dev/null
    Posts
    8,004
    Thank Post
    508
    Thanked 1,591 Times in 1,122 Posts
    Blog Entries
    19
    Rep Power
    700
    Quote Originally Posted by pantscat View Post
    Did you also get a LAN with 10 - 15% packet loss? That was a nice little welcome.
    Nope.

    But I already have computers that decide to drop the network for months at a time for no reason whatsoever. A little bit of packet loss would be a nice change.

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Leaving school...
    By Crispin in forum General Chat
    Replies: 31
    Last Post: 26th March 2010, 12:02 PM
  2. Leaving for BETT
    By Dos_Box in forum BETT 2014
    Replies: 26
    Last Post: 13th January 2010, 07:24 AM
  3. Handover Documents
    By LeMarchand in forum How do you do....it?
    Replies: 1
    Last Post: 22nd July 2009, 04:06 PM
  4. Leaving!
    By Scotmk in forum General Chat
    Replies: 15
    Last Post: 18th June 2008, 10:15 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •