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General Chat Thread, Handover Information when leaving in General; I'm just embarking on creating some handover information for a school I'm leaving and I thought it would be nice ...
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    SimpleSi's Avatar
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    Handover Information when leaving

    I'm just embarking on creating some handover information for a school I'm leaving and I thought it would be nice to have some Edugeek standards e.g Bronze - minimum info you'd want to be given when you arrive to take over a place, Silver - good lot of info and Gold -everthing you ever wanted to know

    So - imagine your walking into your next school - whats the minimum you'd need to have provided to you so you don't call the previous tech a *&^&%^^&*.

    Si
    PS[EDIT]

    Please mark your info as B S or G (and keep B to the minimum )
    [EDIT]
    Last edited by SimpleSi; 31st January 2011 at 11:51 AM.

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    tbh im not planning on leaving but have been keeping my documentation upto date

    I would want the following

    All server names - with IP details and what services each server is running
    all MACs of client machines - detailed in what room etc
    all WAP IP's
    All login credentials for everything
    all licences layed out . Explain what ones are missing etc .
    But would want also the previous tech to just give me a summary what he had done !. by showing me around all the machines .

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    Admiral208's Avatar
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    I agree with @2097 except for the MAC addresses of all machines. Not really sure that's of any use.

    Also don't forget to include any 'non-standard' things you might have implemented that could be mission critical. Will your successor come in on his first day, look at something and think "why on earth has he done it that way?" only to find when he changes it that there is a very specific reason for it.

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    Cools's Avatar
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    a yellow post it stuck to the screen saying "free at last! Sucker."

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    SimpleSi's Avatar
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    all MACs of client machines - detailed in what room etc
    Minimum?

    I wasn't even thinking about total numbers of computers

    all licences layed out . Explain what ones are missing etc .
    - I don't think we are thinking down to the same level here

    Si

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    • Usernames and passwords for any network accounts
    • Usernames and paswords for any supplier/licensing/support sites
    • Details of servers and their roles
    • Where the licence agremments are kept
    • Any 'gotcha's' on the configuration of the network which are non standard
    • Any support agreements that are in place

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    Network map, license database and up to date asset register bronze award
    Above plus location of printers and their IP addresses sliver award
    Above plus a list of staff who fidlle and twiddle gold award

    lol - a man of simple needs me

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    Hightower's Avatar
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    Admin user/pass as minimum - doesn't take too long to see how things fit together

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    Ooh... this is a fun one.

    When I took over the current role, the documentation I received was the administrator password... and some very out of date network diagrams. You can imagine that I was pleased.

    But... in the past when I've left roles I've left all of the following:

    - Budget breakdowns and spending records.
    - Network diagrams (both logical and physical)
    - Full inventories of all IT owned equipment (including specs, maintenance history and purchase information).
    - Server overview docs (e.g. what server does what and why - what it is, what is it's IP etc.)
    - Overview documents for all systems in use (e.g. How is Exchange setup, ISA, SIMS, FOG)
    - Software licences - plus a summary document explaining what is licensed and how (e.g. Is it Microsoft Select or Schools, what's on a rolling licence)

    That's about it I think!

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    The one thing I really needed after taking over - network topology schematic. Try finding a loopback when you have no idea where the edge cabinet uplinks are - or where the edge cabinets are, for that matter!

    Oh yeah, and the secret to getting extra funds out of the business manager...

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    john's Avatar
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    Phone number for all the local take-aways for when it all goes Pete Tong

    Server Details - including warranty information, the role they do, IPs of them
    Workstation Details - including warranty information (simple level like Supplied from XXX with warranty till DD-MM-YYY)
    Basic supplier contact list is useful so your replacement knows who you use and is known to the school
    Common shared areas where you have useful things stored like any documents you have on the LAN etc

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    X-13's Avatar
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    When I started here I got given an equipment list, WiFi encryption keys and an admin user account so I could make my own.

    And a huge back-log of jobs.

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    Did you also get a LAN with 10 - 15% packet loss? That was a nice little welcome.

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    I did pretty well from the old NM when I took over - he came in for three evenings to go over everything - but still, I'd like to walk in to find...

    * List of servers, what they do
    * At least a basic network map with details of physically where cabs are and what link they have
    * a list of support contracts and any relevant warranty info would be very useful, and a list of current suppliers so you can start filtering out cold calls straight away would be nice (but isn't essential)
    * where the admin account/password is used so admin login can be changed regularly without (for example) knocking backups over etc.
    * a brief list of the regular maintenance jobs - e.g. daily check in with the AV console here, weekly check in with WSUS, termly we rebuild using the image server etc.

    The last two in particular are two I wished I had, as I'm having to slowly collate them myself, and first two are essential.

    My tuppence!

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    X-13's Avatar
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    Quote Originally Posted by pantscat View Post
    Did you also get a LAN with 10 - 15% packet loss? That was a nice little welcome.
    Nope.

    But I already have computers that decide to drop the network for months at a time for no reason whatsoever. A little bit of packet loss would be a nice change.

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