pooley (26th January 2011)
UK tech retailers are rubbish ? Channel Register
Particularly liked the summary at the end
pooley (26th January 2011)
The summary at the end made me laugh out loud, very apt
The summary was good, but have any of you read the report by which??? It's good reading, especially about the currys and comet stores
Am I allowed to add PC World to that list ?
This reminds me of something I witnessed to many many years ago. I was in a Dixons or Currys [ can't remember which ] anyhoo, this must be almost 15 years ago now. I was minding my own business looking at stuff when a customer approached a PFY asking for more details on a TV he liked the look of. Many questions and answers were being thrown around and then the crunch question which got the PFY is a bit of a state:
Customer - ' Tell me, what does NICAM mean ? '
PYF - 'NICAM ? Oh, that's Japanese for stereo '
I had to leave the store asap as I could not control myself as I almost died laughing.
I've always wanted to work in one of these stores, simply because I know more about the tech behind most of it than any of them do.
And I have waited till the village/store idiot has stopped talking and readvised another customer before as the idiot was spouting rubbish.
My favourite one was when i was shopping for a new Router for home, and I was stuck for choice between a Belkin and I think it was a Linksys one; same price, same speeds, pretty much just different OS's on them.
I asked for advice on them, and they sent their "Expert" over... His solution was to pickup one of the boxes and read it, only read one of them, and recommended that one.
I then started making up some stuff that i wanted the router to be able to do, and sure enough he said it could do it!
Richer Sounds suprises me on that list, i've always found them to be pretty good. I know just enough about tv/home cinema to know I'm not being waffled, and the shop assistants there made some good points, sold me stuff that did exactly what I wanted, and I got a good price on it all.
This is coming from Which of course...they wouldn't get much interest if they concluded that all shops were wonderful.
I don't go into these shops to get advice just to find a good price and to look at what's on display as I usually have a pretty good idea what I want from research online.
Thing is, that you still can't beat being able to walk into a store and look/touch what you want to buy.
For example I would never buy a sofa from an online retailer if I couldn't see one beforehand.
10-20 years ago, if you worked in a store you had to know your products before they let you on the shop floor.
Nowadays the average retailer would actually hire a monkey in a suit if they thought they could budget peanuts into the salary budget.
Another case of "If Edugeek made electrical retail shops, they'd probably be the best electrical retail shops in the world!"
I would actually use edugeek as a supplier if they had a shop!
What I tend to do is look in the shop then have a look online to see if it is cheaper. But if its electrical goods, John Lewis is good because they give you a five year gurantee.
Only £2 per transaction and located only in the poorest areas.
Sorry, maybe it is a little old fashioned, but I just cannot bring myself to buy computers and home theatre based items from a houseware and clothing store....
Someone here wanted me to buy a computer for their dept from Marks and Spencer a while back, thankfully I found it slightly cheaper from a business supplier. I refuse to buy computer equipment from a home store for corporate use.
What next, taking my laundry to Comet?
I wait for B&Q to start selling computer components.....
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