Not really sure where this sholdl go to be honest so thought its best in here. I am looking into a free helpdesk solution for the school ideally that can be integrated to AD but any suggestions are better than none. Somethings thats quick and simple to use and the can ideally support more than one tech/admin user. I have started to look at liberum.
If you do a search on the site theirs quite a few to choose from - a free one from a member on here I seem to remember. The above two recommendations generally seem to be the most popular free helpdesk's members recommend.
I use Request Tracker - really good although not AD intergrated.
I used WebHelpDesk. Free for x1 Techie and full AD integration.
webhelpdesk (1 tech though but its all you need really)
Another vote for Spiceworks, and I'm quite pissed this evening so I know what I'm talking about for once.
another vote for webhelpdesk. Ad integration and send users email updates. doddle to set up.
another webhelpdesk here.
The one techie license basically means you've got one techie login for it. If you pay for it, you can set it up to assign work to different techies....
With the free version you can be logged into the same account more than once, so just run it as that and go for the good old NM verbally tells X to work on job 12 and Y to work on job 14 etc...
We use OsTicket. No AD integration but it's dead simple for staff. You can even pull down tickets from an email (as you can with many).
Cerberus here - can get a couple of free seats for filling in a form at the end of the install (or always used to be able to)
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