General Chat Thread, Free Helpdesk in General; Not really sure where this sholdl go to be honest so thought its best in here. I am looking into ...
12th January 2011, 09:45 PM #1
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Not really sure where this sholdl go to be honest so thought its best in here. I am looking into a free helpdesk solution for the school ideally that can be integrated to AD but any suggestions are better than none. Somethings thats quick and simple to use and the can ideally support more than one tech/admin user. I have started to look at liberum.
12th January 2011, 09:50 PM #2
12th January 2011, 10:01 PM #3
If you do a search on the site theirs quite a few to choose from - a free one from a member on here I seem to remember. The above two recommendations generally seem to be the most popular free helpdesk's members recommend.
12th January 2011, 10:05 PM #4
I use Request Tracker - really good although not AD intergrated.
12th January 2011, 10:21 PM #5
I used WebHelpDesk. Free for x1 Techie and full AD integration.
12th January 2011, 10:27 PM #6
webhelpdesk (1 tech though but its all you need really)
12th January 2011, 11:40 PM #7
Ldap is possible with rt.
Originally Posted by glennda
13th January 2011, 12:05 AM #8
I run RT here and have it AD integrated. Its a bit of a faff to set up, but works.
Originally Posted by glennda
13th January 2011, 12:49 AM #9
Another vote for Spiceworks, and I'm quite pissed this evening so I know what I'm talking about for once.
2 Thanks to mattx:
CHR1S (13th January 2011), dwhyte85 (13th January 2011)
13th January 2011, 09:17 AM #10
Ahh I didn't know it was - although TBH I have never tried to set it up with AD - I just have it syncing using IMAP to exchange and staff send to the account.
Originally Posted by localzuk
13th January 2011, 09:25 AM #11
GLPI has a helpdesk feature together with it's asset management. Although it has to be said that the helpdesk is not as user friendly toward non technical staff.
13th January 2011, 10:22 AM #12
another vote for webhelpdesk. Ad integration and send users email updates. doddle to set up.
13th January 2011, 10:32 AM #13
another webhelpdesk here.
The one techie license basically means you've got one techie login for it. If you pay for it, you can set it up to assign work to different techies....
With the free version you can be logged into the same account more than once, so just run it as that and go for the good old NM verbally tells X to work on job 12 and Y to work on job 14 etc...
13th January 2011, 10:43 AM #14
We use OsTicket. No AD integration but it's dead simple for staff. You can even pull down tickets from an email (as you can with many).
13th January 2011, 10:53 AM #15
Cerberus here - can get a couple of free seats for filling in a form at the end of the install (or always used to be able to)
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