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General Chat Thread, Free Helpdesk in General; Not really sure where this sholdl go to be honest so thought its best in here. I am looking into ...
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    Free Helpdesk

    Not really sure where this sholdl go to be honest so thought its best in here. I am looking into a free helpdesk solution for the school ideally that can be integrated to AD but any suggestions are better than none. Somethings thats quick and simple to use and the can ideally support more than one tech/admin user. I have started to look at liberum.

    Thanks

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    Little-Miss's Avatar
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    Spiceworks...

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    If you do a search on the site theirs quite a few to choose from - a free one from a member on here I seem to remember. The above two recommendations generally seem to be the most popular free helpdesk's members recommend.

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    I use Request Tracker - really good although not AD intergrated.

    Toby

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    bodminman's Avatar
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    I used WebHelpDesk. Free for x1 Techie and full AD integration.

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    webhelpdesk (1 tech though but its all you need really)

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    Quote Originally Posted by glennda View Post
    I use Request Tracker - really good although not AD intergrated.

    Toby
    Ldap is possible with rt.

    Ben

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    Quote Originally Posted by glennda View Post
    I use Request Tracker - really good although not AD intergrated.

    Toby
    I run RT here and have it AD integrated. Its a bit of a faff to set up, but works.

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    Another vote for Spiceworks, and I'm quite pissed this evening so I know what I'm talking about for once.

  10. 2 Thanks to mattx:

    CHR1S (13th January 2011), dwhyte85 (13th January 2011)

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    glennda's Avatar
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    Quote Originally Posted by localzuk View Post
    I run RT here and have it AD integrated. Its a bit of a faff to set up, but works.
    Ahh I didn't know it was - although TBH I have never tried to set it up with AD - I just have it syncing using IMAP to exchange and staff send to the account.

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    alan-d's Avatar
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    GLPI has a helpdesk feature together with it's asset management. Although it has to be said that the helpdesk is not as user friendly toward non technical staff.

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    another vote for webhelpdesk. Ad integration and send users email updates. doddle to set up.

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    another webhelpdesk here.

    The one techie license basically means you've got one techie login for it. If you pay for it, you can set it up to assign work to different techies....
    With the free version you can be logged into the same account more than once, so just run it as that and go for the good old NM verbally tells X to work on job 12 and Y to work on job 14 etc...

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    We use OsTicket. No AD integration but it's dead simple for staff. You can even pull down tickets from an email (as you can with many).

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    Cerberus here - can get a couple of free seats for filling in a form at the end of the install (or always used to be able to)



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