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General Chat Thread, Don't you find it annoying . . . . in General; That on certain website, like sky for instance, you can upgrade your account on-line, but if I chose I want ...
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    maniac's Avatar
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    Don't you find it annoying . . . .

    That on certain website, like sky for instance, you can upgrade your account on-line, but if I chose I want to remove a service I have to ring them up.

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    bodminman's Avatar
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    Yep. And even though you have stated at the begining of the call what you want, which when you're downgrading is because you're trying to save a bit of dosh, they'll still harp on about offers etc to try and keep you parting with the dosh!

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    It's good to call though, if you do state you can't afford something and you need a lower price sometimes they'll try to match what you can afford, I've done that with my mobile contract a couple of times.

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    Quote Originally Posted by maniac View Post
    That on certain website, like sky for instance, you can upgrade your account on-line, but if I chose I want to remove a service I have to ring them up.
    Totally agree. I was trying to do the same thing on sky the other day and was equally annoyed you couldn't downgrade online.

    The net result for me is that instead of taking a lower package I'm going to close my account altogether so rather than keep me albeit at a lower price they now lose me totally.

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    IanT's Avatar
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    True, I noticed that too! very annoying!



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