+ Post New Thread
Results 1 to 13 of 13
General Chat Thread, Car accident - other driver paid for repairs but their garage wrecked the car in General; I've had a look around the internet to see if I can find information but without knowing what to look ...
  1. #1


    Join Date
    Oct 2006
    Posts
    3,409
    Thank Post
    184
    Thanked 356 Times in 285 Posts
    Rep Power
    148

    Car accident - other driver paid for repairs but their garage wrecked the car

    I've had a look around the internet to see if I can find information but without knowing what to look for I'm finding it hard;

    What happens if you have an accident, allow the over driver to pay for repairs in a garage of their choosing, and then your car comes back in a worse state than it left?
    The insurance company wasn't involved, what will their stance be now?



    The story.

    My sister was involved in an accident 2 weeks ago. The other driver admitted fault and offered to pay for the damages. The other driver immediately phoned her husband, whos brother/cousin/friend owns a garage, and pretty much bullied my sister into taking it to that garage. Being nieve she accepted this arrangement and left the car with them.

    On receiving the car back we have found that not only have they done a terrible job of repairing a simple dent in the door (filler all over the place, paint isnt even the same colour, orangepeel over the entire door, drip and water marks...), they have covered the car in overspray. The over spray is all over the windows, bonnet, wings, roof, everywhere. The window being of particular concern as you can hardly see out of one half of it!

    We told the other driver about this and they agreed to phone the garage up and we were to drop the car off for them to correct the problems. We took the car but were turned away with the garage saying "they don't have the equipment to repair it, they will have to buy it, come back in another week". We have since found out that the garage is only a tyre and oil place, and is certainly not set up to respray cars. Obviously we do not want to take the car back there again.

    We have had a quote from a proper body shop to fix the door to a satasfactory standard and remove the overspray. Due to the amount of overspray the bodyshop is estimating the best part of a day for this alone. He has also advised not to take the car back as they will probably cause more damage trying to take the overspray off.

    We have passed a letter to the other driver with a copy of an independant garages report of the current damage to the car, asking them to either pay for the cost of the repairs or we will take the matter to the insurers. Whether she looks for compensation from her garage is up to her. She immidiatly refused to pay but we will give her until tomorrow to think about it before we request her insurance details.


    Where do we stand?

    Where do we find out more information on what our rights are?


    Cheers
    Last edited by j17sparky; 26th October 2010 at 02:09 PM.

  2. #2

    powdarrmonkey's Avatar
    Join Date
    Feb 2008
    Location
    Alcester, Warwickshire
    Posts
    4,859
    Thank Post
    412
    Thanked 777 Times in 650 Posts
    Rep Power
    182
    Quote Originally Posted by j17sparky View Post
    The insurance company wasn't involved, what will their stance be now?
    Nobody can speak for them, you must ask them what their stance will be.

  3. #3
    Disease's Avatar
    Join Date
    Jan 2006
    Posts
    1,078
    Thank Post
    116
    Thanked 70 Times in 48 Posts
    Rep Power
    56
    I would say you are probably screwed, always go through insurance as you get so much protection, the chancesare the guy who hit your sister was uninsured. Did you get a receipt for te work that was done? If not then you are screwed I am afraid.

  4. #4

    Join Date
    May 2010
    Location
    Kent
    Posts
    375
    Thank Post
    43
    Thanked 47 Times in 45 Posts
    Rep Power
    25
    If I remember rightly, everything needs to be reported to the insurance company regardless of if you are going to use them to claim or not. Failure to disclose any information could invalidate the cover and the car would then be used illegally (depends on how nice the insurer is feeling I guess). I don't think the insurance company would agree to pay for the damage but it might be worth calling them, explaining what has happened and seeing what they say.

    Either way the insurance companies like the know EVERYTHING.

    Sounds like a dodgy garage set up to me.

  5. #5


    Join Date
    Oct 2006
    Posts
    3,409
    Thank Post
    184
    Thanked 356 Times in 285 Posts
    Rep Power
    148
    Yep I realise it doesn't look good but it would be nice if there were a website which has more information. Obviously this is a long shot but otherwise my sister will have to fit the bill.

  6. #6
    GeeHubb's Avatar
    Join Date
    Aug 2010
    Location
    Suffolk
    Posts
    182
    Thank Post
    17
    Thanked 37 Times in 32 Posts
    Rep Power
    56
    How awful for your sister. Not bad enough to be involved in an accident but now this as well.

    As was said above - I don't think your sister's insurers will be too impressed. The other driver was probably uninsured otherwise they would have given their insurance details in the first place - be interesting to hear if you do get them. I suspect that your sister will have to make a claim against the garage that did the work, rather than the other driver. One things for certain, don't let that garage have the car again. Don't think I'd trust them pumping up the tyres on my bicycle!

  7. #7
    rad
    rad is offline
    rad's Avatar
    Join Date
    Jan 2009
    Location
    Middlesex
    Posts
    2,455
    Thank Post
    323
    Thanked 305 Times in 233 Posts
    Rep Power
    109
    First things first.
    Age of vehicle/value to your sister?
    Does she have pictures of accident, drivers details reg etc? There is a simple website - askmid.co.uk stuff the reg into there and then find out what it says for insurance.

    I would speak to the insurance company or stuff this onto a car related website, ie pistonheads and i am sure someone more in the know will be able to help. Surely our sister dropped the car off at said garage, so would she not of seen that is was a tyre and oil place then? I think they went to halfords and ratted it (ie cans) from what you are saying and stuffed it right up getting their apprentice to do it.

  8. #8
    SteveBentley's Avatar
    Join Date
    Jun 2007
    Location
    Yorkshire
    Posts
    1,427
    Thank Post
    119
    Thanked 262 Times in 188 Posts
    Rep Power
    72
    Quote Originally Posted by GeeHubb View Post
    The other driver was probably uninsured otherwise they would have given their insurance details in the first place - be interesting to hear if you do get them.
    Not always the case - if it's an inexperienced driver the excess and subsequent loss of no claims can cost more than the work to put it right.

  9. #9
    chrbb's Avatar
    Join Date
    Oct 2005
    Location
    Midlands
    Posts
    1,506
    Thank Post
    141
    Thanked 66 Times in 61 Posts
    Rep Power
    46
    Second Pistonheads website. Also no matter whether you intend to claim or not the insurance company still needs to know the details of the accident, if the other party is uninsured your sister's insurance company should be able to check.

  10. #10
    american_psycho's Avatar
    Join Date
    Mar 2011
    Location
    northumberland
    Posts
    57
    Thank Post
    36
    Thanked 4 Times in 4 Posts
    Rep Power
    7
    If the other driver is uninsured, and wont pay the damages, get the police involved? afterall thats why we pay crappy taxes. hope you resolve everything tho.

  11. #11

    Join Date
    Nov 2010
    Posts
    40
    Thank Post
    226
    Thanked 2 Times in 2 Posts
    Rep Power
    8
    Quote Originally Posted by american_psycho View Post
    If the other driver is uninsured, and wont pay the damages, get the police involved? afterall thats why we pay crappy taxes. hope you resolve everything tho.
    I'd hope that he would have had it sorted by now as this was 6 months ago.

  12. Thanks to Tech1 from:

    american_psycho (15th April 2011)

  13. #12
    american_psycho's Avatar
    Join Date
    Mar 2011
    Location
    northumberland
    Posts
    57
    Thank Post
    36
    Thanked 4 Times in 4 Posts
    Rep Power
    7
    woops. some1 get me some EduCoffee, im half asleep xD

  14. #13

    korifugi's Avatar
    Join Date
    May 2008
    Location
    Derby
    Posts
    1,017
    Thank Post
    221
    Thanked 310 Times in 175 Posts
    Rep Power
    158
    Quote Originally Posted by american_psycho View Post
    woops. some1 get me some EduCoffee, im half asleep xD
    Here you go

    Car accident - other driver paid for repairs but their garage wrecked the car-educoffee.jpg




    Not the best photoshop in the world - but what can you do with a silly idea and only 30 seconds?

  15. 2 Thanks to korifugi:

    american_psycho (15th April 2011), Tech1 (15th April 2011)

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 5
    Last Post: 15th November 2009, 12:33 PM
  2. My First Car
    By mac_shinobi in forum General Chat
    Replies: 46
    Last Post: 4th July 2009, 07:15 PM
  3. [Joke] Bad Car Accident
    By Ryan in forum Jokes/Interweb Things
    Replies: 0
    Last Post: 6th June 2008, 04:29 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •