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General Chat Thread, Helpdesk Software in General; I've found a lot of great information on this one site, http://www.support-software.org/index.php , it's pretty good for getting comparisons between ...
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    I've found a lot of great information on this one site, http://www.support-software.org/index.php, it's pretty good for getting comparisons between multiple vendors at a time. I still haven't decided on one yet, but it's probably the best source I've found so far.

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    Gatt's Avatar
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    Web Help Desk FTW!

    We used it for IT last year and this year it's been passed to the site team..
    can get the contact name if you need it

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    Kayako works well.

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    I use Request Tracker Here aswell currently got about 14 seperate queues on it for things like absence premises invoices etc

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