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General Chat Thread, 200 Pieces of Advice for Network Managers and Techies in General; Originally Posted by witch No one can be an expert in all areas of IT - so find someone who ...
  1. #91

    mac_shinobi's Avatar
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    Quote Originally Posted by witch View Post
    No one can be an expert in all areas of IT - so find someone who is and listen to their advice
    Am I the only one to think that the above comment is contradictory ??

    Can't forget, golden rule number one - backup, backup and backup your data in a few different places

  2. #92
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    Everybody lies, even if the user says they have restarted/checked cables do it yourself to double check

  3. #93
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    Have confidence in your own knowledge/experience/competence and don't be undermined by those who "know something about IT". They may well know "something" but that is not the same as knowing your system/network.

    On the other hand, if you are unsure then don't be afraid to ask.

    The trick is to know which answer best suits your own (and your system's) needs.

  4. #94

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    Quote Originally Posted by mac_shinobi View Post
    Am I the only one to think that the above comment is contradictory ??

    Can't forget, golden rule number one - backup, backup and backup your data in a few different places
    Oh poo, you know what I meant - find someone who is an expert in the area you are having trouble with...

  5. Thanks to witch from:

    mac_shinobi (10th July 2010)

  6. #95
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    One of the best pieces of advice I've heard:


    Take a step back. Come back to the problem with fresh eyes.

  7. #96


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    If you are waiting for an urgent phone call, pick up the largest, heaviest server and carry it up some stairs. Your phone will ring on 4th or 5th tread.

  8. #97
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    ALWAYS keep a good stash of Green Tea and Strong Black Coffee in the office at all times! Have backup plans in place for quick replenishment incase of a outage!

  9. #98
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    Always remember that you do not work for pay. If you did that would be depressing. No, you work for chocolate bars, cookies, sweets, and the occasional home baked cake that grateful users feel obliged to present to you. This situation needs to be cultivated by making it totally clear that priority jobs are those that have the highest chance of chocolatey reward...

  10. 2 Thanks to Tyiell:

    danrhodes (12th July 2010), elsiegee40 (12th July 2010)

  11. #99
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    Quote Originally Posted by Tyiell View Post
    This situation needs to be cultivated by making it totally clear that priority jobs are those that have the highest chance of chocolatey reward...
    Agreed!

  12. #100

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    Quote Originally Posted by Fatmas View Post
    One of the best pieces of advice I've heard:


    Take a step back. Come back to the problem with fresh eyes.
    You mean like Sheldon Cooper in the Big Bang Theory?

  13. #101
    Fatmas's Avatar
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    Quote Originally Posted by localzuk View Post
    You mean like Sheldon Cooper in the Big Bang Theory?
    Bazinga

  14. #102

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    Quote Originally Posted by danrhodes View Post
    ALWAYS keep a good stash of Green Tea and Strong Black Coffee in the office at all times! Have backup plans in place for quick replenishment incase of a outage!
    That means put a pack of tea bags in the data safe. Hey the place might have burnt down but you can still make a cuppa.

  15. #103

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    Whatever you do, never, EVER say you "don't know what the problem is." Instead, when you really don't know, say something along the lines of "this problem seems to be worse than I first thought, I'm going to need some extra time to solve it", then log in to EduGeek

  16. #104
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    Never underestimate the stupidity of your users.

  17. #105

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    Always have atleast three '...for dummies' or 'idiots guide to...' books in public view on a near by shelf.

    If you ever schedule network down time and are waiting on a progress bar to complete - make sure you have a dummies/idiots book within arms length incase of visitors asking 'how long will the network be down' (no they wouldn't have read the memo).

    If it's a particularly persistant luser asking when the network will be back up - make sure you are holding the said dummies/idiots book upside down

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