How would you respond .....

[DanW]

If you were to receive an email from another school/college/uni asking for technical help on something that you had already setup.

[LeMarchand]

I'd say:

"SHOW ME THE MONEY!!!"

Seriously, depending on what it was/how long it would take and if my school didn't mind me spending their time elsewhere, I'd probably help them out.

[DanW]

I'd say:

"SHOW ME THE MONEY!!!"

Seriously, depending on what it was/how long it would take and if my school didn't mind me spending their time elsewhere, I'd probably help them out.

I'm basing the question on your school has already implemented <insert thing here> and has it documented

[LeMarchand]

Yeah - why not? It's what we do when we try to help out here in Edugeek.

[chrbb]

Help them - you never know when you might need to seek new/extra employment! Foot in door etc etc

[danrhodes]

I'd help, as said above you never know when you may hae to go knocking?!

[sidewinder]

As long as they're not just being lazy and not reading what you've provided, then I'd go and help them

[sippo]

I'd quite happily respond via E-mail/Phone/let them visit. When they ask you do it for them is another matter....

[DanW]

oh i'm in the boat of helping and responding, my question arose after i emailed a university ITS team the other day asking how they setup their remote access with webdav and configured their security settings.

Still not had a response back yet and it's been a few days.

[pete]

Respond and help where I can. There would be an upper limit, since they're not (and current employer is) paying for my time.

If say it was a local school where the crap had really hit the fan, I suspect SMT wouldn't be adverse to us helping out on damage mitigation to get them limping along again.

And I have contract rates for out-of-hours work.

[Rydra]

It depends on what level of help they want. if it's provide some pre-existing documentation, and maybe a quick guide from someone's who's done it before.

I'd ask some of you lot for advice on how to setup my network over the summer, but I wouldn't ask/expect you to come and physically install and run it for me!

[pete]

oh i'm in the boat of helping and responding, my question arose after i emailed a university ITS team the other day asking how they setup their remote access with webdav and configured their security settings.

Still not had a response back yet and it's been a few days.

Bigger org and it has to get to the right person. You also asked around Patch Tuesday and during the latest Adobe shenanigans and a MS vuln that just popped out re hcl: links. So you're probably on the backburner.

[Pete10141748]

I'd probably help out, so long as the job wasn't huge and they wern't just asking me to do it for them.
Actually, just before half term I had someone call from another school around here asking for help setting up their SIMS data extract to a VLP. It took longer than I anticipated but I wasn't exactly busy that day anyway.

[Flakes]

I would help out, as long as its by email/phone then its fine, currently i have friends in about 5 other schools that are all IT technicians/Managers, and we ring each other on a regular basis to discuss problems, issues and solutions. Just recently rang three of them to chat about controlled assessments and how they are handling them. If the establishment wants you to go and work over there i would need to think about it and probably offer my assistance with a small fee.

[powdarrmonkey]

If you were to receive an email from another school/college/uni asking for technical help on something that you had already setup.

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