we have 1100 students 300 staff
approx 800 desktop machines 250 laptops/netbooks 8 servers 60 projectors + smartboards
there are 4 of us and two of us support 3 local primaries 2 days a week
I work in two school systems in upstate NY.
I am a full time tech split between two districts.
In one of the districts I work in we have 3 full time desktop support techs, (used to have 4), plus my .5 position.
12 schools in the district.
109 "n-computing pods"
That's 4475 pieces of equipment for 3.5 guys - 1278.57 per tech (!!) . . .
Good to here from a tech across the pond! Think there may be one or two techies who a glad they are this side of the pond though! 4475 pieces of kit.... seems a lot to me, but I always complain there are never enough.
Response time & throughput are definitely issues in that environment. We grade calls from low to critical priority, and the critical or higher calls are supposed to be at least contacted within a day, with a proposed completion plan/schedule. Time to completion varies greatly according to the problem at hand. Because our environment is not locked down as tightly as my other school district, viruses & malware can necessitate completely reimaging computers when they become infected. We aim to touch at least five calls a day.
This years threat environment has made it particularlly challenging. MS Updates & AV just don't cut it anymore, and we have not had enough time to be proactive about the other threat vectors, (flash, shockwave, java), so it has been a little hectic at times.
Did I mention that we are also a mixed Mac/PC environment that allows users to access either platform?
Wheeeeeee!! Keeps life interesting!
Good thing I LIKE being busy . . . seriously though more staff are needed, I just don't see it anywhere in the plan for now. NYS budget cuts are profound this year and the funny thing is that a smaller department like ours seems to have difficulty gathering the grassroots support needed to expand our personell, (though expanding the scope of responsibilities doesn't seem as difficult).
I am just glad to be working . . .
On 3 sites with different AD setups (2 inherited), with a total of:
8 network printers
13 local printers
32 smart boards
2 sites are currently in the middle of server migrations which are chewing up ridiculous amounts of time and presenting all sorts of problems. The fact they are happening at the same time doesn't help
Next year I can look forward to adding this:
3 smart boards
2 network printers
This is in addition to replacing 32 existing computers and rebuilding an ICT room with 28 PCs, and replacing a number of print devices.
I'm the only tech *grumble grumble*
Opps! I forgot to adjust for spares, out of service, etc..
Including desktops, laptops, pods & printers - our actual ratio is 1,089 to 1 . . .
Still a mind-blowing number - back to work!!
650 computers inc laptops
employed we have 1 full-time manager & 4 term-time technicians but when you look at who does what, more bodies doesn't necessarily mean more work gets done.
1 less-technical manager
1 desktop technician
1 server admin/R&D
1 helpdesk admin
1 primary school admin
primary school admin is out all his time, help desk admin mostly organises and keeps track of things. manager does strategy and planning. leaves 2 technicians to do stuff and that's not enough. however the benefits of a help-desk admin are incredible & revolutionary!
45 IWB's / Projectors
Responsibility for stage lights and sound equipment,
1 Strategic leader of ICT (me) 1 network manager 0.5 technicians and 1 apprentice.
I'd say make sure you put together a good case before you take it to anyone.
So start logging the faults that you come across (theres plenty of tools mentioned on here to do that but I prefer SharePoint).
Also see if you can improve your current system of answering calls again recording your progress as you go along.
After you have put together all your data put together some kind of proposal as to how having an aditional tech would help.
300 x Desktops
100 x Thin Clients
35 x laptops
50 x Printers
50 x IWB's / Projectors
5 x Servers (VMWare)
2 x SANs
SIMS and Admin Systems
Just little old me as Network Manager!
Not good, but it happened!
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