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General Chat Thread, Ratio of techs to equipment in General; Originally Posted by tech_guy 800 Students 100+ STAFF 200 Computers for Students 40 Admin Computers 50 Teacher PCs 80 Teacher ...
  1. #76
    alan-d's Avatar
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    Quote Originally Posted by tech_guy View Post
    800 Students
    100+ STAFF
    200 Computers for Students
    40 Admin Computers
    50 Teacher PCs
    80 Teacher Laptops
    60 Projectors
    30 Printers
    7 Servers

    Just two of us FT.
    Is it just me or does that ratio look wrong?
    200 computers for 800 students and 170 computers for 100+ staff.
    With the teachers laptops it looks like some staff have use of 2 computers while students have to make do with 1 computer between 4.

    Just looks odd.

  2. #77
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    we have 1100 students 300 staff

    approx 800 desktop machines 250 laptops/netbooks 8 servers 60 projectors + smartboards

    there are 4 of us and two of us support 3 local primaries 2 days a week

  3. #78

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    Ratio in Upstate NY . . .

    I work in two school systems in upstate NY.

    I am a full time tech split between two districts.

    In one of the districts I work in we have 3 full time desktop support techs, (used to have 4), plus my .5 position.

    12 schools in the district.

    Equipment:

    2060 desktops

    1888 laptops

    418 printers

    109 "n-computing pods"

    That's 4475 pieces of equipment for 3.5 guys - 1278.57 per tech (!!) . . .

  4. #79

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    Good to here from a tech across the pond! Think there may be one or two techies who a glad they are this side of the pond though! 4475 pieces of kit.... seems a lot to me, but I always complain there are never enough.

  5. #80


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    Quote Originally Posted by bsherm View Post
    That's 4475 pieces of equipment for 3.5 guys - 1278.57 per tech (!!) . . .
    What sort of break/fix timescales are you able to deliver at that ratio?
    Last edited by pete; 8th July 2010 at 10:32 AM.

  6. #81

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    Response time & throughput are definitely issues in that environment. We grade calls from low to critical priority, and the critical or higher calls are supposed to be at least contacted within a day, with a proposed completion plan/schedule. Time to completion varies greatly according to the problem at hand. Because our environment is not locked down as tightly as my other school district, viruses & malware can necessitate completely reimaging computers when they become infected. We aim to touch at least five calls a day.

    This years threat environment has made it particularlly challenging. MS Updates & AV just don't cut it anymore, and we have not had enough time to be proactive about the other threat vectors, (flash, shockwave, java), so it has been a little hectic at times.

    Did I mention that we are also a mixed Mac/PC environment that allows users to access either platform?

    Wheeeeeee!! Keeps life interesting!

    Good thing I LIKE being busy . . . seriously though more staff are needed, I just don't see it anywhere in the plan for now. NYS budget cuts are profound this year and the funny thing is that a smaller department like ours seems to have difficulty gathering the grassroots support needed to expand our personell, (though expanding the scope of responsibilities doesn't seem as difficult).

    I am just glad to be working . . .

  7. #82
    Busybub's Avatar
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    550-600 students
    80ish staff

    On 3 sites with different AD setups (2 inherited), with a total of:

    8 photocopiers
    8 network printers
    13 local printers
    152 PCs
    6 laptops
    32 smart boards
    35 projectors
    1 plasma
    19 servers
    3 firewalls

    2 sites are currently in the middle of server migrations which are chewing up ridiculous amounts of time and presenting all sorts of problems. The fact they are happening at the same time doesn't help

    Next year I can look forward to adding this:
    17 projectors
    2 plasmas
    3 smart boards
    59 PCs
    1 photocopier
    2 network printers

    This is in addition to replacing 32 existing computers and rebuilding an ICT room with 28 PCs, and replacing a number of print devices.

    I'm the only tech *grumble grumble*

  8. #83
    theeldergeek
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    Quote Originally Posted by Busybub View Post
    I'm the only tech *grumble grumble*
    Sorry, but with the amount of kit you have, that is just plain ridiculous!

  9. #84

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    Opps! I forgot to adjust for spares, out of service, etc..

    Including desktops, laptops, pods & printers - our actual ratio is 1,089 to 1 . . .

    Still a mind-blowing number - back to work!!

  10. #85
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    1600students
    250 staff
    650 computers inc laptops
    30 macs
    many printers/whiteboards/projectors.

    employed we have 1 full-time manager & 4 term-time technicians but when you look at who does what, more bodies doesn't necessarily mean more work gets done.

    1 less-technical manager
    1 desktop technician
    1 server admin/R&D
    1 helpdesk admin
    1 primary school admin

    primary school admin is out all his time, help desk admin mostly organises and keeps track of things. manager does strategy and planning. leaves 2 technicians to do stuff and that's not enough. however the benefits of a help-desk admin are incredible & revolutionary!

  11. #86
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    450 Desktops
    100 laptops
    45 IWB's / Projectors
    12 Servers,
    SAN,
    VPN,
    Responsibility for stage lights and sound equipment,

    1 Strategic leader of ICT (me) 1 network manager 0.5 technicians and 1 apprentice.

  12. #87
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    I'd say make sure you put together a good case before you take it to anyone.
    So start logging the faults that you come across (theres plenty of tools mentioned on here to do that but I prefer SharePoint).
    Also see if you can improve your current system of answering calls again recording your progress as you go along.
    After you have put together all your data put together some kind of proposal as to how having an aditional tech would help.

  13. #88
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    ~1050 students
    ~100 staff
    300 x Desktops
    100 x Thin Clients
    35 x laptops
    50 x Printers
    50 x IWB's / Projectors
    5 x Servers (VMWare)
    2 x SANs
    SIMS and Admin Systems
    Reprographics Systems
    Web Systems
    Catering Systems
    Library Systems

    Just little old me as Network Manager!

    Not good, but it happened!

    Butuz

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