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General Chat Thread, Help on courses - any advice???? in General; Hi Guys, im looking for a bit of advice, i currently work as a IT support analyst but not getting ...
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    Unhappy Help on courses - any advice????

    Hi Guys,

    im looking for a bit of advice, i currently work as a IT support analyst but not getting alot of money so im looking at putting myself through either microsoft or other IT certifications

    im just bit unsure on them as there are so many different ones and i wondered if any of you could advise the best route for me to take with the knowledge i have

    i did an IT degree at university so i do have some knowledge in different areas but i never felt like it gave me enough to do one job in a certain area for e.g. i did web development as a module but i feel i do not know enough to actually go into as a full time job and the same from the rest of my modules i did.

    I wondered if any of you could tell me for any of these courses do you need to have some background knowledge in them or could you do the course and gain this by doing them?

    for e.g. if i did for example the mcsa course would i need to know alot about this already or could i do the course and learn everything by doing this course? its not like i would be a beginner or anything as i do have IT knowledge but im worried i wont know enough to do any of them if its something i havent studied before.

    I know this may sound like a broad question but any advise at all on this would be great

    Many thanks,


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    Pete10141748's Avatar
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    It depends on the route you want to go down; full-on network support or customer service/support.

    Network Support look at the Microsoft Certified Systems Administrator (MCSA) here http://www.microsoft.com/learning/en...mcsa.aspx#tab4

    Customer Support look at the MicroSoft Certified Deskop Support Technician (MCDST) http://www.microsoft.com/learning/en...cdst.aspx#tab4

    Both can be extended to lead into either the Microsoft Certified Technology Specialist (MCTS) which can then lead on to the Consumer Support Technician (MCITP).

    The MCSA and the MCDST say you should have (up to) 12 months working in a network enviornment for MCSA or support end users for MCDST.
    Everything you need to know should be in the materials though, it's the experience of actually doing things for real that doesn't come from the courses.

    Hope that's of some help!
    Last edited by Pete10141748; 31st March 2010 at 02:29 PM.

  3. Thanks to Pete10141748 from:

    woodie23 (8th April 2010)

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    u8dmtm's Avatar
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    You might also like to consider ITIL qualifications if your involved in IT Support and looking to go down a management route.

  5. Thanks to u8dmtm from:

    woodie23 (8th April 2010)

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