+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 28
General Chat Thread, Want Your Views: in General; As I said elsewhere I have started writing for ComputerWorldUK. Would like peoples views on a topic I am writing. ...
  1. #1

    russdev's Avatar
    Join Date
    Jun 2005
    Location
    Leicestershire
    Posts
    6,930
    Thank Post
    709
    Thanked 552 Times in 367 Posts
    Blog Entries
    3
    Rep Power
    204

    Want Your Views:

    As I said elsewhere I have started writing for ComputerWorldUK. Would like peoples views on a topic I am writing. In my last post talked about users having choice?

    Coca-Cola, loyalty and IT support - Community - ComputerworldUK

    My question to you guys and girls is how do you build in that choice but keep things realistic to support?

    Russ

  2. #2

    bossman's Avatar
    Join Date
    Nov 2005
    Location
    England
    Posts
    3,942
    Thank Post
    1,199
    Thanked 1,069 Times in 760 Posts
    Rep Power
    330
    @russdev:

    Choice Hmmm let me think now!
    Well in my own opinion there is just too much choice available and not enough standardisation today.

    Lets take for instance the good old sweetshop, when I was a lad there was very little choice in the way of sweets and therefore your time stood in the shop making your mind up on what to spend your tuppence on was very limited.

    Today the range of sweets is immense and this is the reason behind the 2 children at a time constraint you have in most corner sweetshops as the children cannot make their minds up about what they would like and therefore the shop owner tends to get a little frustrated.

    What is choice really? is the best thing for us and how do we as people deal with choice?
    I feel personally as I have stated too much choice could be detrimental to our health and our well being as it creates frustrations and indecision.

    Balance I feel is the key? this is really difficult to maintain and those people who can create and maintain the balance in whatever they do will always be at the forefront of the human race.

  3. Thanks to bossman from:

    russdev (4th March 2010)

  4. #3

    sippo's Avatar
    Join Date
    May 2008
    Location
    Swindon, Wiltshire
    Posts
    1,733
    Thank Post
    136
    Thanked 190 Times in 135 Posts
    Rep Power
    152
    Choice has recently been highlighted with Microsoft browser stuff.

    I think you need a choice nowadays, and have to by law I think? I think if we don't have a choice a lot of people would be very unhappy and feel controlled.

  5. Thanks to sippo from:

    russdev (4th March 2010)

  6. #4
    TwoZeroAlpha's Avatar
    Join Date
    Nov 2008
    Location
    Colchester, Essex
    Posts
    475
    Thank Post
    69
    Thanked 69 Times in 55 Posts
    Rep Power
    35
    posted as a comment on your article but essentially I don't give my users a choice on anything important. I am here and paid to make those choices for them, they understand this and a happy about it.

  7. Thanks to TwoZeroAlpha from:

    russdev (4th March 2010)

  8. #5

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,804
    Thank Post
    1,298
    Thanked 1,659 Times in 1,112 Posts
    Blog Entries
    22
    Rep Power
    507
    Quote Originally Posted by sippo View Post
    I think if we don't have a choice a lot of people would be very unhappy and feel controlled.
    I am not sure that is true.
    An interesting talk on the bad side of choice: Barry Schwartz on the paradox of choice (worth a viewing).

    Central ideas (with some supporting evidence)

    Too many choices cause:
    *Paralysis rather than liberation - people prefer to make no decision rather than make a complicated choice.
    *Less satisfaction with decisions as people have greater reason to regret the decisions they have made.
    *Unrealistic expectations.
    *Self-blame - when experiences are not perfect, people blame themselves.
    Last edited by sparkeh; 4th March 2010 at 10:05 AM.

  9. Thanks to sparkeh from:

    russdev (4th March 2010)

  10. #6

    sippo's Avatar
    Join Date
    May 2008
    Location
    Swindon, Wiltshire
    Posts
    1,733
    Thank Post
    136
    Thanked 190 Times in 135 Posts
    Rep Power
    152
    Choices in a controlled environment are restricted more so, like in a school due to security. But in a business place is probably more relaxed?

  11. Thanks to sippo from:

    russdev (4th March 2010)

  12. #7

    SYNACK's Avatar
    Join Date
    Oct 2007
    Posts
    11,225
    Thank Post
    875
    Thanked 2,717 Times in 2,302 Posts
    Blog Entries
    11
    Rep Power
    780
    @sparkeh - beat me to it, was going to post a link about it as soon as I read the OP

    I agree with others though, choice in certain instances is more trouble than it is worth and causes more complication. We offer multiple browsers etc but within sane limits and the use of whichever one is mandated by the teacher depending on the task. (Primary School)

  13. Thanks to SYNACK from:

    russdev (4th March 2010)

  14. #8

    sonofsanta's Avatar
    Join Date
    Dec 2009
    Location
    Lincolnshire, UK
    Posts
    5,003
    Thank Post
    874
    Thanked 1,458 Times in 1,002 Posts
    Blog Entries
    47
    Rep Power
    644
    After 4 months trying to decide which components to buy for my PC - yes, too much choice is paralysing and To Be Avoided.

    Within a reasonably sized field of choices - 3 or 4 clearly delineated options - choice is indeed a welcome thing. When you are trying to pick between 20 things differentiated on a dozen different atributes it becomes ridiculou and unfeasible.

    This is probably a significant part of why people have favourite brands and brands they are dubious of, often based on little more than a gut feeling - it helps narrow the field down and make a choice easier to manage.

  15. Thanks to sonofsanta from:

    russdev (4th March 2010)

  16. #9
    apoth0r's Avatar
    Join Date
    Apr 2007
    Location
    Northants
    Posts
    1,221
    Thank Post
    151
    Thanked 180 Times in 132 Posts
    Rep Power
    52
    Isn't choice an illusion?
    There is no spoon.

  17. Thanks to apoth0r from:

    russdev (4th March 2010)

  18. #10

    Join Date
    Aug 2005
    Location
    Birmingham
    Posts
    169
    Thank Post
    54
    Thanked 19 Times in 18 Posts
    Rep Power
    22
    Quote Originally Posted by russdev View Post
    My question to you guys and girls is how do you build in that choice but keep things realistic to support?

    Russ
    I make the choices at our school when it comes to hardware. Departments give me a spec of what they need to do and I source the correct equipment. Keeping them informed and therefore involved as much as is possible.

    Departments, most anyway, return the courtesy of involving me when they are deciding on a new piece of software or a specific item of hardware for which they have the expertise. An example would be the recent purchase of a laser milling machine by our DT department. I wouldn't dream of telling them which model to buy, just offer advice on if it could be integrated into our current setup.

    Trying to get the balance between what people need and what they want is difficult, but if we let everyone buy whatever kit they wanted then it would just be impossible to provide any sort of effective support.

    That's my opinion anyway.

  19. Thanks to jcs808 from:

    russdev (4th March 2010)

  20. #11

    russdev's Avatar
    Join Date
    Jun 2005
    Location
    Leicestershire
    Posts
    6,930
    Thank Post
    709
    Thanked 552 Times in 367 Posts
    Blog Entries
    3
    Rep Power
    204
    So being a bit of devils advocate here (help I am turning into Tony).

    But you want BSF to give you choice are then doing same as us and not giving us the choice? standardisation isn't that what BSF brings?

    What about Microsoft Office vrs OpenOffice?

    What about teacher wanting a laptop station instead of desktop as they on the move a lot?

    What about choice of which way you access the support?

    It will be interesting to see this from a flip side and teachers point of view?

    A more fuller response later

  21. #12

    sonofsanta's Avatar
    Join Date
    Dec 2009
    Location
    Lincolnshire, UK
    Posts
    5,003
    Thank Post
    874
    Thanked 1,458 Times in 1,002 Posts
    Blog Entries
    47
    Rep Power
    644
    Quote Originally Posted by russdev View Post
    So being a bit of devils advocate here (help I am turning into Tony).

    But you want BSF to give you choice are then doing same as us and not giving us the choice? standardisation isn't that what BSF brings?

    What about Microsoft Office vrs OpenOffice?

    What about teacher wanting a laptop station instead of desktop as they on the move a lot?

    What about choice of which way you access the support?

    It will be interesting to see this from a flip side and teachers point of view?

    A more fuller response later
    Removing choice altogether is, I feel, never an option - at the very minimum, fake a choice so that people feel invested in it. Even that is a risky business though, as I wouldn't like it done to me - but sometimes there may well be no choice when someone with just a little knowledge (that oh-so-dangerous level) wants to make a decision they don't truly understand the ramifications of.

    Best practice is to narrow the choices down, imho - as I said before, 3-4 is manageable, especially if you can boil it down to someone in a simple manner such that they can make a genuinely informed decision. As technical people it's our job to filter down to only the viable options, particularly given that we will have to support any decision make - by all means, decide you want a laptop, but bear in mind we will nag you every term to pass it to us to do a healthcheck and updates on it, and if you don't like that, you can't have a laptop. Choices are compromises; you just have to make it acceptable to everyone.

    As ever, knowledge is power. People who don't have the knowledge (and aren't willing to gain it) don't deserve the opportunity to make the choice.

  22. #13

    dhicks's Avatar
    Join Date
    Aug 2005
    Location
    Knightsbridge
    Posts
    5,653
    Thank Post
    1,258
    Thanked 781 Times in 678 Posts
    Rep Power
    236
    Quote Originally Posted by russdev View Post
    how do you build in that choice but keep things realistic to support?
    As long as people have the perception of choice then they're happy - ask them their opinion, give them the impression they thought of an idea in the first place, but in reality just get on and do things the best way anyway.

    --
    David Hicks

  23. Thanks to dhicks from:

    bossman (5th March 2010)

  24. #14

    russdev's Avatar
    Join Date
    Jun 2005
    Location
    Leicestershire
    Posts
    6,930
    Thank Post
    709
    Thanked 552 Times in 367 Posts
    Blog Entries
    3
    Rep Power
    204
    A fuller response again little of me is playing devil’s advocate here.

    So what about choice to teach in a style that is right for the teacher at hand (we are expected to personalise learning so why not for the teacher)?

    If by disallowing choice, are we bringing out the stereotyped view of IT support? What about Office does that mean you have to use Microsoft? What if a student can’t afford Microsoft Office and they have OpenOffice but then forget to save it in Microsoft Word format?

    What about BSF does bring the standards people are asking for only problem is it is not your standard!

    My own view is we have to offer choice. To make a point I never said that we had to offer every choice but users should have some choice.

    As for making users think, they have a choice but not giving them a choice. My view is that is a very dangerous game to play and one could backfire in big way if caught doing it.

  25. #15

    tmcd35's Avatar
    Join Date
    Jul 2005
    Location
    Norfolk
    Posts
    5,713
    Thank Post
    858
    Thanked 904 Times in 749 Posts
    Blog Entries
    9
    Rep Power
    330
    I don't think it's about choice at all. It's about communication.

    It's not about giving choice on what IWB/Printer/Laptop/Office Suite may be used. It's about informing and updating on and discussing changes ahead of time. Keeping teachers in the loop rather than after fact 'this how iti is'. - A lesson I'm currently learning the hard way.

    It's not about giving choice on how they recieve support or report problems. It's about keeping them updated, let them know the progress of the support issue.

    Communication not choice.

  26. Thanks to tmcd35 from:

    bossman (5th March 2010)

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. [Video] Skewed views of science
    By somabc in forum Jokes/Interweb Things
    Replies: 0
    Last Post: 12th January 2009, 01:33 PM
  2. Slide layout Views
    By russdev in forum General Chat
    Replies: 4
    Last Post: 28th March 2007, 03:06 PM
  3. Intersting views on Web 2.0
    By GrumbleDook in forum Jokes/Interweb Things
    Replies: 3
    Last Post: 8th February 2007, 08:00 AM
  4. Charter - Views Please
    By russdev in forum General EduGeek News/Announcements
    Replies: 0
    Last Post: 13th December 2005, 08:48 AM
  5. Any views on Fujitsu laptops?
    By ChrisH in forum Hardware
    Replies: 7
    Last Post: 6th September 2005, 07:26 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •