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General Chat Thread, Where do we stand?? - Orders in General; Hi, We have placed an order but the company cannot fulfil the order they have only sent us half of ...
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    01hanstu's Avatar
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    Where do we stand?? - Orders

    Hi,

    We have placed an order but the company cannot fulfil the order they have only sent us half of the order, and the other half they can't be supplied because its discontinued.

    Where do we stand with returns? We want to return the whole order back but its over 30Days?

    Please Help ASAP
    Stuart

  2. #2
    jamesreedersmith's Avatar
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    Void contract - they must take it back as they have not fulfilled the contract. It would be like having a car and no engine - ones no good without the other.

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    CPLTD's Avatar
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    May I ask what the order was for , this will help put the whole situation in perspective ?

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    EduTech's Avatar
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    I suppose if the order is incomplete then you can't possibly pay the invoice that will come through so they will loose out until they get there kit back. Unless they send you invoice for only part of the order.

    I know it don't help but just saying lol

    James

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    01hanstu's Avatar
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    Well,

    We placed the order end of october (for Laptop batteries & RAM) we recieved all of the RAM and a few batteries around november, and they invoiced us for what we recieved and they payed for it. But then 60days-ish later they told us that they cannot fulfil the rest of the order.

    Hope this make sense
    - Stuart

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    CPLTD's Avatar
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    Quote Originally Posted by 01hanstu View Post
    Well,

    We placed the order end of october (for Laptop batteries & RAM) we recieved all of the RAM and a few batteries around november, and they invoiced us for what we recieved and they payed for it. But then 60days-ish later they told us that they cannot fulfil the rest of the order.

    Hope this make sense
    - Stuart
    ok whats the products that has gone end of life ?

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    pooley's Avatar
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    So they can supply the Ram and some batteries but not the laptops?

    Send it all back, especially if the RAM is for the laptops?

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    Michael's Avatar
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    They can't supply anymore batteries? Not heard that one before.

    In these circumstances I would just pay for what you've received (which I am sure is perfectly OK) and source the remaining hardware from someone else like the nice chaps on these forums.

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    Quote Originally Posted by 01hanstu View Post
    Well,

    We placed the order end of october (for Laptop batteries & RAM) we recieved all of the RAM and a few batteries around november, and they invoiced us for what we recieved and they payed for it. But then 60days-ish later they told us that they cannot fulfil the rest of the order.

    Hope this make sense
    - Stuart
    If you've had the RAM & some batteries and only paid for those bits you have received I don't really see the issue.

    Unless I'm missing something all you need to do is cancel the order for the missing bits (which you haven't paid for yet) and place it with someone else. It's a bit annoying if you have to re-source and place a new order elsewhere but no more than that surely.

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    01hanstu's Avatar
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    Hi,

    These are laptops we already have, we just purchased parts to upgrade them, batteries & RAM.

    Thanks

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    01hanstu's Avatar
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    Hi,

    They can only send us 9/36 the batteries for the laptops and that doesnt really help us. The batteries are discontinued.

    Thanks
    Stuart

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    WStore_Dan's Avatar
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    List the batteries or the laptops they are for on here. I'm sure between all of the forum sponsors, one of us should be able to help

    Regards

  13. Thanks to WStore_Dan from:

    CPLTD (22nd February 2010)

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    01hanstu's Avatar
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    Hi,

    It has taken too long for this order and with it not being complete we just want to send the whole order back and forget it. and we will just buy new laptops as the laptops were a bit old.

    Can we get our money back even though its out of the 30Day thing and the order wasnt complete.

    Thanks

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    CPLTD's Avatar
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    Quote Originally Posted by 01hanstu View Post
    Hi,

    It has taken too long for this order and with it not being complete we just want to send the whole order back and forget it. and we will just buy new laptops as the laptops were a bit old.

    Can we get our money back even though its out of the 30Day thing and the order wasnt complete.

    Thanks
    laptop batteries shouldnt be a problem , can you list the models you require ?

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    glennda's Avatar
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    Quote Originally Posted by 01hanstu View Post
    Hi,

    It has taken too long for this order and with it not being complete we just want to send the whole order back and forget it. and we will just buy new laptops as the laptops were a bit old.

    Can we get our money back even though its out of the 30Day thing and the order wasnt complete.

    Thanks
    i would say yes you should be able to get your money back as they voided the contract by not delivering all the items, therefore you agreeing the to returns policy (the no returns after 30 days) has also been voided as the whole contract is voided by them not delivering.

    i hope that makes sense!

    toby

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