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General Chat Thread, Light Bulb in General; "I need a new light bulb for my projector please" "Do you want a normal one or would you prefer ...
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    Hightower's Avatar
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    Light Bulb

    "I need a new light bulb for my projector please"

    "Do you want a normal one or would you prefer energy saving?"

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    webman's Avatar
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    Bayonet or screw fitting?

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    tsky's Avatar
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    give them a selection of bulbs and a screwdriver and see how long it keeps them entertained

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    Quote Originally Posted by Hightower View Post
    "I need a new light bulb for my projector please"
    What's wrong with that? Ask yourself whether you use all the correct terms when you go to the garage, doctor or dentist...

    Part of your job is to ascertain what people mean when they report problems - just like how when you hear "the system won't accept my password" you know they've forgotten it or exceeded space limits. All one could/should expect from a non-technical user's fault report is sufficient information to allow a more knowledge person to identify and fix the problem. In my opinion, "I need a new light bulb" does this.

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    Hightower's Avatar
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    Quote Originally Posted by enjay View Post
    What's wrong with that? Ask yourself whether you use all the correct terms when you go to the garage, doctor or dentist...

    Part of your job is to ascertain what people mean when they report problems - just like how when you hear "the system won't accept my password" you know they've forgotten it or exceeded space limits. All one could/should expect from a non-technical user's fault report is sufficient information to allow a more knowledge person to identify and fix the problem. In my opinion, "I need a new light bulb" does this.
    Think you need to go back to bed and get out the right side mate.

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    LosOjos's Avatar
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    Reminds me of the time I got home to find my house mate with his laptop in pieces on the table "looking for the virus"....

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    rad
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    Quote Originally Posted by Hightower View Post
    Think you need to go back to bed and get out the right side mate.
    totally agree!

  9. Thanks to rad from:

    Hightower (12th January 2010)

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    enjay's Avatar
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    I hadn't meant my post in a negative way, simply to say that we shouldn't expect non-technical people to use the correct technical terms, so a teacher asking for a light bulb would be fine by me (think how many people call the base unit the "hard disk" or "CPU"!). If you meant it purely as a joke not recounting a genuine question, then my apologies for misunderstanding your post.

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    That's the trouble with the written word vs the spoken word, it is sometimes difficult to interpret the mood or intent of the author.........

    I doubt my teacher colleagues would go so far as to suggest it was a lamp or bulb problem.... all we would get is "the projector doesn't work", or in extreme cases (spectacular lamp failure) "it went BANG!"

    Then you have to sift through the usual... is it switched on (that includes the fused spur switch in the trunking)... VGA cable in....etc etc

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    solitaire89's Avatar
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    Quote Originally Posted by broc View Post
    "it went BANG!"
    When ever anyone comes to me and says that their computer/projector etc won't turn on, I always ask if it went bang. I've never had anyone say yes yet, but they look at their machines in a very different light after that - oh the power of fear!

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    Hightower's Avatar
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    Quote Originally Posted by enjay View Post
    I hadn't meant my post in a negative way, simply to say that we shouldn't expect non-technical people to use the correct technical terms, so a teacher asking for a light bulb would be fine by me (think how many people call the base unit the "hard disk" or "CPU"!). If you meant it purely as a joke not recounting a genuine question, then my apologies for misunderstanding your post.
    I'm too "professional" (just ask webman or bossman ) to actually say that to a teacher. Of course they don't know the technical terms for things, and I wouldn't expect them too. Those quotes in the OP were the teachers question, followed by what went through my head!

    If anything I have more respect to this teacher for trying to tell me what was wrong, instead of the usual "my projector doesn't work" which could be just about anything. I just thought it was funny the way this teacher said it and I thought it...... oh, forget it. My sense of humour is lost on some people

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    webman's Avatar
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    Don't worry HT, I got what you were on about

  16. 2 Thanks to webman:

    bossman (13th January 2010), Hightower (13th January 2010)

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    Quote Originally Posted by broc View Post
    I doubt my teacher colleagues would go so far as to suggest it was a lamp or bulb problem.... all we would get is "the projector doesn't work"
    *chuckle*

    That sentence is all too frequent here, but more often than not when the "projector doesn't work" it is infact the SMART Board that isn't being interactive.

    When the "whiteboard doesn't work" it is infact the projector that's not working, for whatever reason.

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    enjay's Avatar
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    Quote Originally Posted by Hightower View Post
    I just thought it was funny the way this teacher said it and I thought it...... oh, forget it. My sense of humour is lost on some people
    I'm upset at myself, in that case - normally I'm the first one in with a sarcastic comment!

  19. #15

    Hightower's Avatar
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    Quote Originally Posted by enjay View Post
    I'm upset at myself, in that case - normally I'm the first one in with a sarcastic comment!
    No problem - no-one has been hurt and we all got there in the end



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