FITS

[gibbo_ap]

does any one remember where on the becta fits site the information about number of technical staff is?

[stevehill06]

does any one remember where on the becta fits site the information about number of technical staff is?

Becta Schools - Resources - Technical support

The FITS Foundation - Professional qualifications and support for ICT staff within education

Cheers,
Steve

[ICTNUT]

You can get it here: Becta Schools - Resources - Technical support

[gibbo_ap]

cheers i already found that, the fits foundataion site looks nice but search yeilds no results and i cant find what i want.

i have been asked to get information about recommended number of it support staff (i have collated data from here) i remember there being a section in fits about 1 tech per 100 stations (well running network) 1 tech per 80 in badly running/old nw

i cant find this tho

[fawkers]

Wouldn't we love that! We have over 500 workstations here 3 staff (1 NM and 2 Techs)

I dont rememeber seeing anything it the FITS infromation about the staffing levels, it would be good if there was.

[gibbo_ap]

i swear im no loosing it and am making it up lol

we are aproaching 500 and i have .7 of another tech as he is out 1.5 days aweek. and we have so much work on. i currently have cover supervisors running round pat testing for me as the responsibility for whole school pat testing is now mine aswell as all it equip.

our head is stubborn so we have no chance. he saw my predecessor did bugger all so it looked like we had no work. now there is less of us more work (plus i get less pay than he did). sorry ended up being a rant lol

[jtotheb]

http://schools.becta.org.uk/upload-d...echnicians.pdf

[GrumbleDook]

Also remember that the Becta guidance is based around support of infrastructure and services, it does not really take into account other activities support staff may do within a school. If you add in creation of resources, website management / design or other things then this removes from the time spent doing support for services / infrastructure ... also remember that infrastructure and services for some people can include a lot more than others ... CCTV, telephone systems, Audio-Visual kit ... you get the idea.

[FITS1]

Hi,

We have been updating the workforce materials and have been looking at staffing ratios. There is a some excellent reaserach that has been done about optimal levels. If you don't have enough people, it is very difficult to break out of fire fighting.

The upcoming FITS benchmark will include staffing ratios and made recommendations. JISC and others are recommending a maximum of 150 PC's per technician and best practice being 75......

Thanks

Steve

[Sylv3r]

Sounds a little overkill for me, but I would certainly back it if asked.

We have around 1050 workstations plus 160 laptops and we don't fire fight, although some days I admit are busier than others!

[Crispin]

Woah, that sounds like a very optimistic ratio. We have a similar number of machines to Sylv3r. We have a 5 man team, only two of us are technicians. So at the moment 500 each.

oh and just to add, all we do is firefight. I predict within the year, our IT infrastructure will implode under the pressure.