General Chat Thread, What makes a Good Technician? in General; Originally Posted by sted
predictive ability of Nostradamus
26th November 2009, 02:35 PM #31
Originally Posted by sted
26th November 2009, 03:00 PM #32
2nd December 2009, 10:23 PM #33
dont forget laminators
Originally Posted by Westfield_Techie
2nd December 2009, 10:50 PM #34
I would agree, I have a degree in computer networking but other members of staff pop into the office asking for help on other matters other then computing and more then not we are able to answer. Itís just who we are, knowing one thing just seems..... lazy. Apart from learning to spell, I never had time for that! Or learning their names!
Originally Posted by apoth0r
That, or "MIND BULLETS"
2nd December 2009, 10:53 PM #35
There is no box!
Originally Posted by browolf
Ability to walk into any situation and instantly master it.
6th January 2010, 03:53 PM #36
6th January 2010, 04:00 PM #37
I would say someone who can relate to the users
Talk to them on level they can understand (but with out making it sound patronizing
Someone who understands the business they work in aka if work in education you are education focused and not technical.
Thanks to russdev from:
srochford (6th January 2010)
6th January 2010, 04:11 PM #38
Just picked up on this thread and saw the bit about rushing off to Google without letting the user know.
Using Google (or other resources such as Edugeek and other web sites) is absolutely not something we should hide - if everyone knew how to use this kind of resource then there might be fewer of the "easy" questions asked.
There's something of an air of mystery for many people about IT and there doesn't need to be - the internet has made it so easy to find the answers to lots of questions.
Of course, the big thing is knowing the question to ask and that's one of the things which marks out a good technician.
6th January 2010, 04:14 PM #39
Answer: Excellent Line Management - Seriously!
Originally Posted by DaveMurphy
Give them enough support and guidence when needed, but enough trust and control to grow.
6th January 2010, 05:00 PM #40
being able to say 'I don't know'
One thing i absolutely hate is people guessing or blagging through answers - there's no shame in not knowing something, you can always look it up, IT is a huge area and no one can be expected to know everything
7th January 2010, 02:04 AM #41
Exactly. I've got no shame in looking up things I dont know, have done it at times with members of staff looking over my shoulder (usually how to do something in office that I dont know) and normally find the answer in 30 seconds. They dont mind at all, hopefully it'll prompt them to do the same next time
Originally Posted by srochford
7th January 2010, 04:37 AM #42
russ domino and srochford have got it nail on the head.
When I left my last job they said they hoped my repleacement replacement was as good as making complex issues seem clear and understandable (one even suggested I would make an excellent teacher hehe).
And I find staff really appreciate it that if you dont know how to do something, even if I can find a workaround to resolve their problem, I still always try to find the exact answer to what they were trying to do. Sometimes to a fault! (in fact, at interviews when asked what my faults are, thats whay I say and always gets a good response)
7th January 2010, 05:35 AM #43
If it's serious points we are on now then I would suggest the ability to read, understand and perform complex tasks from written sources a must. This may seem obvoius and easy to most of us, but there are a large chunk of the population that cannot do this, even with cookery books!
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