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General Chat Thread, What makes a Good Technician? in General; Project an aura of calmness, even if you're placing secretly placing bets on when the wheels will fly off. 99% ...
  1. #16


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    Project an aura of calmness, even if you're placing secretly placing bets on when the wheels will fly off. 99% of the time you can solve the problem just by making the end-user slow down and think about what they're doing.

    To be able to distinguish the difference between "network manager is grumpy, but won't mind visitors asking questions" and "network manager has a strong urge to defenstrate someone and isn't currently picky about who".

    Successfully* manage the Y7 kid who's just walked through the door, looking fearful and about to burst into tears because $random_teacher has unwittingly put the fear of us into his Y7 class through an off-hand comment.

    Aura of computer-fixyness. aka "It's started working now you're here".

  2. #17
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    As said (moaned) in a previous thread. The ability to tell when a problem has happened without actually been told about it.

  3. #18

    TechMonkey's Avatar
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    Knows how to work, maintain & train others on anything with more than one button or a plug?

  4. #19
    mrtechsystems's Avatar
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    and to add to the comments a large sense of humour as well

  5. #20

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    Troubleshooting

    The key skill is a willingness to troubleshoot and work through issues

  6. #21

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    Coffee !!

    .....and good problem solving skills.

  7. #22

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    Quote Originally Posted by BandyQuill View Post
    not allowing the member of staff to realise you have NO idea what the problem is or how it was caused, and that your running off to google/edugeek it in the safety of your office...
    I laughed! So true.

  8. #23

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    The ability to keep calm under pressure, have confidence, be happy, common sense, as well as some technical knowledge of course
    Not all of those are easy, its sometimes hard to stay in a good mood after stopping something quite important to walk right the way across a site to switch a plug on but its a good skill to have

    People skills are so important though, I've met a few technicians in my time, or had people moaning about techs at their place of work, who are so grumpy or have the 'im so much better than you' attitude, or just lack common sense, it doesnt matter how much knowledge they have, they get on peoples nerves and staff end up not wanting help from them!
    Last edited by sidewinder; 25th November 2009 at 03:40 PM.

  9. Thanks to sidewinder from:

    broc (26th November 2009)

  10. #24
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    Quote Originally Posted by Edu-IT View Post
    Mind reading is quite important too.
    I vote for this one

    Richard

  11. #25
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    Quote Originally Posted by sidewinder View Post
    The ability to keep calm under pressure, have confidence, be happy, common sense, as well as some technical knowledge of course
    Not all of those are easy, its sometimes hard to stay in a good mood after stopping something quite important to walk right the way across a site to switch a plug on but its a good skill to have

    People skills are so important though, I've met a few technicians in my time, or had people moaning about techs at their place of work, who are so grumpy or have the 'im so much better than you' attitude, or just lack common sense, it doesnt matter how much knowledge they have, they get on peoples nerves and staff end up not wanting help from them!
    I'm definatly the type without the common sense :P

  12. #26
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    Ability to think outside the space where a box would exist, if we could afford one

  13. Thanks to browolf from:

    SimpleSi (26th November 2009)

  14. #27
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    The steely eyes of Margaret Thatcher
    The intelligence of Stephen Hawkin
    The serene calmness of the pope
    The arms of an octopus
    The mind controls of a jedi
    The shoulders of Thor
    The multi-tasking skills of a female

    Need I say more?

  15. Thanks to KWestos from:

    DaveMurphy (2nd December 2009)

  16. #28


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    Quote Originally Posted by KWestos View Post
    The steely eyes of Margaret Thatcher
    The intelligence of Stephen Hawkin
    The serene calmness of the pope
    The arms of an octopus
    The mind controls of a jedi
    The shoulders of Thor
    The multi-tasking skills of a female

    Need I say more?
    predictive ability of Nostradamus

  17. #29

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    Ability to turn the words being said to you in what appears to be English into the actual words that should have been said to you e.g

    The whiteboard isn't working
    means
    The projector isn't working.

    The whiteboard isn't working at all
    means
    I have a message on the screen saying please clean filter.

    The internet is not working in Class 3
    means
    Coxhoe website is slow


    regards

    Simon

  18. #30

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    Miracle worker!!

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