Customer Support

[andrew_91090]

outline the reasons why customer support data is analysed? Identify three resulting items that could be used in planning improvements?

[rad]

I am confused? perhaps someone is trying to touch type on a blank screen?

[kmount]

Same advice as given on your last thread here.

Add context.

[SteveBentley]

Forgive me if I'm being overly cynical, but this sounds a lot like a "do my homework for me" type of question.

[Pyroman]

sounds like someone's a uni student trying to get us to write his coursework

[rush_tech]

I was thinking the same, coursework question

[Pyroman]

From a previous thread:

well i'm on a course at the moment and it's asking me to explain this and i didn't know what to put, this helped a geat deal, thank you.

do we get an edugeek share in your final certificate? =D

[andrew_91090]

sounds like someone's a uni student trying to get us to write his coursework

no i'm not asking for you to do my coursework but i'm on a course at the moment and i need some help and advice on what to put for this question?

[GrumbleDook]

Go and read up on ITIL. All the answers are in there. They are probably also in your course notes too.

If you want to discuss real world applications of the use of service desks in schools then there are plenty on here already for you to bulk up your coursework but be sure to get in contact with the member to get agreement about using their examples. This may be a public forum but it is good practice to attribute information of course.

Seacrh
RTFM
HTH
HAND

[Arcath]

i thought it would be obvious, to do the DTPD (Death Threats Per Day) count, work out which of the support team are best at reading off a computer screen and to laugh at the sily support queries