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General Chat Thread, SLA agreements in General; Does anyone have any links to service level agreements, industry standard response times, times to close calls etc??...
  1. 26th September 2006, 07:30 AM #1
    danIT
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    SLA agreements

    Does anyone have any links to service level agreements, industry standard response times, times to close calls etc??
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  3. 26th September 2006, 09:19 AM #2
    GrumbleDook
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    Re: SLA agreements

    Have a peek on the wiki
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