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General Chat Thread, Out of Manufacturers Warranty but..... in General; We purchased, from an advertiser on Edugeek, some HP2015s July 08. One of which is faulty. HP say we are ...
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    markwatkins's Avatar
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    Out of Manufacturers Warranty but.....

    We purchased, from an advertiser on Edugeek, some HP2015s July 08. One of which is faulty.

    HP say we are out of warranty, however we discover the sale of goods act states that it is not the manufacturer but the seller who is responsible.

    Guess what the seller disagrees!!


    I will copy this to the advertiser but will not atm identify them.

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    CheeseDog's Avatar
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    They are wrong.

    Give them a slap

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    SteveBentley's Avatar
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    I think the issue is that you'll have to demonstrate that the fault was there when you bought it.

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    CheeseDog's Avatar
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    I think it is reasonable to expect that this printer would last for at least 2 years. (Unless you're really using it beyond it's capabilities)

    So they have to take it back.

    The seller then has to take up the issue with the manufacturer.

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    markwatkins's Avatar
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    This printer has been in a deputy heads office from new.

    Not abused by being generally available... I would say how many prints it has done ....but it isn't working

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    Pyroman's Avatar
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    I dont disagree that the seller has responsibilty but if the machine isout of warranty thats not the sellers fault, esp if it was knowingly sold with a 1 year warranty.

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    broc's Avatar
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    Any manufacturers warranty is in addition to your consumer rights, not instead of. The main issue is whether the school qualifies as 'consumer' under the legislation

    If it does, then it is the sellers responsibilty to put things right.

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    markwatkins's Avatar
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    It seems to me that the law is , as ever, pretty ambivalent. However we are consumers without a doubt.

    To be fair the company have spoken to me on the phone and are not very impressed by my reasoning, but have not responded either to this post or to a pm I sent.

  10. #10

    localzuk's Avatar
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    The sale of goods act is pretty clear on this. So long as you can show that it broke through no fault of your own, it is the seller's responsibility to deal with it. This is backed up by another EU law too...

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    What is the fault out of interest?

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    It'll cost more for them to end up with a court case against them or possible loss of new business from yourselves than to replace. These are not expensive printers.

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    john's Avatar
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    A lot of the laws referenced only apply to private individual and not schools / colleges. I cannot comment much on something I'm doing but needless to say it involved our LEAs legal advisors and its very hard to get them under the same laws as you or I as individuals could do Talk to your LEAs legal advice department they will tell you what buttons to press and how to do it to ensure you get it sorted, but if its out of warranty I would think you would struggle, it would be supplier or HP Goodwill more than anything.

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    markwatkins's Avatar
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    Quote Originally Posted by googlemad View Post
    What is the fault out of interest?
    It has the paper jam light on permanently and when connected via USB the error message says "USB device not recognised".... since my last post the supplier has PMed me however I am still waiting for a positive response.

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    alan-d's Avatar
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    I'm pretty sure that under European Law electrical goods have a warranty of 2 years. Even if the seller/manufacturer state only 1 year. A friend of mine used this to get a TV repaired after 18 months of use. The shop manager was unaware of this until presented with the legislation in black and white.

    I'll dig around later and post the links if I can find them.

  16. Thanks to alan-d from:

    markwatkins (17th September 2009)

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