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General Chat Thread, Looking for something that will help me achieve this... in General; Were looking to develop our own support web where we can publish documents, training material and general terms of reference. ...
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    Looking for something that will help me achieve this...

    Were looking to develop our own support web where we can publish documents, training material and general terms of reference. We like the look of the site below:

    http://supportweb.cs.bham.ac.uk/

    Does anyone know of anything which may produce this kind of thing....

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    Re: Looking for something that will help me achieve this...

    A wiki, CMS or specifically designed IT helpdesk program - take your pick

    There's plenty out there - if you want specific recommendations, a little info about what you want to run it on (Apache/IIS PHP/ASP shiny new server/toaster) will help... Do you want to make it accessible externally or keep it only available in school etc.

    Searching here for some of the threads on helpdesk tools will give you some idea of what other people use already.

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    Geoff's Avatar
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    Re: Looking for something that will help me achieve this...

    MediaWiki? Of course with anonymous editing disabled.

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    Re: Looking for something that will help me achieve this...

    You could install a basic Wiki script like DokuWiki or MediaWiki.

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    Re: Looking for something that will help me achieve this...

    ideally it would be asp based IIS6, but could well be PHP based?

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    Re: Looking for something that will help me achieve this...

    I was going to suggest OpenWiki but it appears to of been hacked again :S

    http://www.openwiki.com

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    Re: Looking for something that will help me achieve this...

    ++ to Dokuwiki
    We've used it for nearly 2 years here.

    One caveat - guesstimate how much your users will actually read the docs / how you'll get them to do so before you write a lot of content.

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    Re: Looking for something that will help me achieve this...

    Windows Sharepoint Services and Moodle are two options.

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    Re: Looking for something that will help me achieve this...

    Actually ... that sound like another project. A design a Moodle course that uses wiki, forums and other modules / components to create a helpdesk environment.

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    Re: Looking for something that will help me achieve this...

    Great Idea - and nicely volunteered Tony! :P

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    Re: Looking for something that will help me achieve this...

    D'oh!

    Ok folks ... sandpit time

    Give me a few days to get all the modules on and set up a basic structure to it, but please use the forum to make requests for modules and activities to be added.

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    Re: Looking for something that will help me achieve this...

    Give me a few days to get all the modules on and set up a basic structure to it, but please use the forum to make requests for modules and activities to be added.
    SIMS integration

    sry

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    Re: Looking for something that will help me achieve this...

    Why would you want to integrate it with my school's installation of SIMS?

    Only kidding ... it is something that I am interested in looking at ... trying to automate the pulltig of member of classes into particular courses.

    I do know of some institutes that run queries to pull out staff, students and other info and stick it into Moodle ... we don't yet, but that is because we use FirstClass as our VLE, and are likely to move to M$ LG as an addition or replacement.

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    Re: Looking for something that will help me achieve this...

    Only kidding ... it is something that I am interested in looking at ... trying to automate the pulltig of member of classes into particular courses.
    We already have this integration with CMIS - Which doesn't have the restrictive licensing terms that goes with SIMS. Courses are pulled from CMIS, atudents are automatically registered to their courses in CMIS and authentication is AD
    IIRC its done through the Moodle database module - not my doing since we hired commercial support for it.

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    Re: Looking for something that will help me achieve this...

    I know that the Lancs Web Team/CLEO are working with Capita on SIMS integration too.

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