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General Chat Thread, HP Telephone Support. in General; I just spent 12 minutes on the line logging a warranty fault. I'm sure they deliberately pad it out to ...
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    HP Telephone Support.

    I just spent 12 minutes on the line logging a warranty fault. I'm sure they deliberately pad it out to get extra revenue from the phone call.

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    SC-UK's Avatar
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    Only 12 minutes? You are one of the lucky ones!

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    Have spent nearly 2 hours to dell the past. Luckily HP kit has not failed as much so not really rang them hardly. It's good to listen to some Sinatra and ignore the teachers ranting at the door for a while. Just remember to have an imaginary conversation when they barge in and usually after 10 minutes of sulking they leave

    It's a shame the voice comes on and tells you how important your call is as it breaks up the music.

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    dwhyte85's Avatar
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    I spent 25 minutes yesterday trying to explain I needed a PSU, I had to go back and re-do everything i'd already done to satisfy the guy.

    On the upside the engineer who came out was less than 10 minutes and a nice guy

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    This is why I always ensure I'm at the opposite end of the site before starting the call, then I can't be asked to try something before an engineer visits.

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    AyatollahPies's Avatar
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    My impression of HP kit has gone down drastically over the past year. Quite a few servers and workstations DOA.

    Growing rather tired of explaining to their support that I do not have another Proliant ML350 handy that I can swap the hard drives over in to test.

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