General Chat Thread, Supporting an unfamiliar software package in General; xkcd - A Webcomic - Tech Support Cheat Sheet...
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2nd September 2009, 01:31 PM #1 Supporting an unfamiliar software package
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Thanks to fafster from:
tom_newton (2nd September 2009)
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IDG Tech News
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2nd September 2009, 01:33 PM #2 Somebody posted this on another forum the other day (I think it was another forum).
Very funny, and not too far from the truth most of the time
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2nd September 2009, 01:59 PM #3
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2nd September 2009, 02:05 PM #4 Heh, this is why "remote support" sucks 
I'm in the kitchen yesterday evening, doing the washing up, and there's the plaintive cry "how do i stop this webcam popping up" (Mrs' lappy comes with crappy webcam s/w that pounces on you when you go anywhere near the left edge) - so of course I says "oh just turn it off"... "how"... "Er... I need to see it, can it wait till I am done washing up?"...
Eventually she figured it out herself. No doubt using the same flowchart
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2nd September 2009, 03:58 PM #5 
Originally Posted by
tom_newton
"Er... I need to see it, can it wait till I am done washing up?"...
Of course, the proper response was "well, you come and do the washing up and I'll fix the computer"
<fx>ducks and runs to get away from flying objects</fx> :-)
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