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General Chat Thread, Supporting an unfamiliar software package in General; xkcd - A Webcomic - Tech Support Cheat Sheet...
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    Supporting an unfamiliar software package


  2. Thanks to fafster from:

    tom_newton (2nd September 2009)

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    SC-UK's Avatar
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    Somebody posted this on another forum the other day (I think it was another forum).

    Very funny, and not too far from the truth most of the time

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    Funny!!

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    Heh, this is why "remote support" sucks
    I'm in the kitchen yesterday evening, doing the washing up, and there's the plaintive cry "how do i stop this webcam popping up" (Mrs' lappy comes with crappy webcam s/w that pounces on you when you go anywhere near the left edge) - so of course I says "oh just turn it off"... "how"... "Er... I need to see it, can it wait till I am done washing up?"...

    Eventually she figured it out herself. No doubt using the same flowchart

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    Quote Originally Posted by tom_newton View Post
    "Er... I need to see it, can it wait till I am done washing up?"...
    Of course, the proper response was "well, you come and do the washing up and I'll fix the computer"

    <fx>ducks and runs to get away from flying objects</fx> :-)

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