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General Chat Thread, Remote support in General; Just gave my mother a laptop and internet access...now I need to support her when she gets stuck. Whats the ...
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    TechSupp's Avatar
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    Remote support

    Just gave my mother a laptop and internet access...now I need to support her when she gets stuck. Whats the best (free if at all possible) solution so that I can do effectively a remote desktop session to show her how to do something when she gets stuck. She is on a wireless dongle (3G) and I have a broadband connection.

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    bossman's Avatar
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    LogMeIn for personal use is free

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    sparkeh's Avatar
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    LogMeIn Free could be a good choice

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    Mcshammer_dj's Avatar
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    EduTech's Avatar
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    another +1 for LogMeIn you could also use TeamView

    James.

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    mac_shinobi's Avatar
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    Team Viewer

    TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet

    Although as above logmein is great

    not sure how they will fair with the 3G connection though.

    Short of that a version of VNC

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    mac_shinobi's Avatar
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    Quote Originally Posted by EduTech View Post
    another +1 for LogMeIn you could also use TeamView

    James.
    beat me to it lol

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    A little odd but msn messenger has a remote desktop service? It works surprisingly well to.
    Or Logmein....

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    SteveBentley's Avatar
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    My mum's machine has a VNC server, started from an icon on the desktop rather than as a service, and one of the Dynamic DNS clients on her router so I don't need to get the IP address out of her over the phone.

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    Mcshammer_dj's Avatar
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    Quote Originally Posted by Mcshammer_dj View Post
    The real advantage of this system is that the user makes the call for help via a simple web page. This then contacts you to allow you to support the system.

    I use it to help out a couple of mates. Even if they remove the software it will reinstall when they go the the webpage again.

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    SteveBentley's Avatar
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    Quote Originally Posted by Potato-Peeler View Post
    A little odd but msn messenger has a remote desktop service? It works surprisingly well to.
    Not too surprising - AFAIK it's effectively just a different interface for Terminal Services/Remote Desktop

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    TechSupp's Avatar
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    Thanks to all, LogMeIn it is then, used it before so don't know why I didn't think of that in the first place.

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    Recently discovered TeamViewer 4.

    It's nice and simple - saves fiddling around with any firewall configurations.

    Easy UI too.

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    Little-Miss's Avatar
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    You know what i use to help my dad.....messenger! worked fine for me...

    Ah potato-peeler beat me to it!

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    Trust me, upload from that 3G dongle will be sloooooooooooooow (that's the ghostly voice of experience ).

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