not sure how true this is or if it reflects on Dell well or not but found this on youtube

[ame="http://www.youtube.com/watch?v=33AObkUC2Ns&feature=related"]YouTube - Dell Tech Support Call[/ame]


Not to say anyone else is better cos my first support call to apple I was on hold for most of the time and ended up on the phone for a good 30 to 45 mins and it cost me about £35. Won't be calling them again anytime soon.