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General Chat Thread, sky in General; ok I have managed to convince my better half we should have sky Anyway reading up on stuff and in ...
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    russdev's Avatar
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    sky

    ok I have managed to convince my better half we should have sky

    Anyway reading up on stuff and in t & c says should be connected to fixed phone line...

    Does anyone know if sky engineer will plug it into a semi fixed extension (does he want to see a box connected to plug into into or can i just leave the standard socket on the end...

    anyone got any ideas previous dealings etc so know what need to do before i get it...

    Last but not least anyone know what average wait times from ordering it to it being installed..

    Russ

    Russ

  2. #2

    plexer's Avatar
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    Re: sky

    They will run a long extension lead to you phone but just ask them to leave it running on top of carpet saying you've got carpet guy coming to lift carpet and put it underneath.

    Then when he's left just unplug it.

    Ben

  3. #3

    webman's Avatar
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    Re: sky

    Most people who deal with cables now won't touch carpets anyway as insurance doesn't allow them to, incase people sue for falling over a trailing thread or something.

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    mark's Avatar
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    Re: sky

    Sky connected into my gerry rigged extension.

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    russdev's Avatar
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    Re: sky

    well just order it coming to install it next sunday

    in time for start of nfl season...

    russ

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    webman's Avatar
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    Re: sky

    So I take it you got a promotion then Russ?

  7. #7

    russdev's Avatar
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    Re: sky

    lol

    nar but worked out paying 8 quid for topup tv plus load of subscriptions that i am not using very much and if stop them pays for sky sub...

    Also it was make decision time as our digi box we had was about on way out and either pay for new box or get sky... (box did well it was our old ondigital box)

    So made sense to do it now...

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    john's Avatar
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    Re: sky

    I cannot live without sky and you will be the same Russ! The only thing bout the fixed line phone connection is its worth it for it as it downloads software updates via it sometimes.

    When it does do updates its a freephone number it dials so don't worry you wouldn't be paying for an 090 number, and without a phone line to it you cannot use Sky Box Office and other pay per use active things such as competitions etc...

    Also, a mate of mine used to install Sky a few years ago, and Sky do during your 1st 12 months tell your box to "phone home" as it were and if it fails you will get calls, and you can only muddle on with the broken cable for so long as you cannot say the box is faulty as the sky man will come and visit and if the box is fine you will be charged. So keep it in for 12 months then un-plug if you are that worried, also when he sets it up, he needs it to phone home then so it must be a working line otherwise you got problems from day 1.

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    russdev's Avatar
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    Re: sky

    not bothered about being connected to phone more just the fact didnt want them to come and say we are not connecting to that diy phone extention cable we want a box to plug into. As where box going is not near the main phone socket.

    russ

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    john's Avatar
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    Re: sky

    So long as it works they seem happy enough so you will be fine

  11. #11

    Gatt's Avatar
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    Re: sky

    I recall when my parents ordered Sky -

    first they said they couldnt install it for 10+ weeks cos they thought Fort William was an island!!

    Next problem came a few years later when we finally got Broadband installed.. the ADSL connection kept dropping, even after checking that all the filters were installed correctly
    Around about the same time - my parents lost the ability to order movies online, etc.

    I took a look at it after a few months of everyone blaming the other (BT, said it was Sky, Sky said it was BT, etc) and found this..

    BT were correct - the problem was with sky..

    ADSL had been installed correctly - filters were all in the right place
    The engineer who installed had actually HARDWIRED the extension cord into the back of the master BT Phone socket!!

    As a result the Sky signal wasn't going through the ADSL filter, thereby knocking each other out..

    As soon as i replaced Skys extensioin with my own (BIG ext cord & old modem to pc lead) everything worked..

    Sky still refused to acknowledge their error..

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    Re: sky

    Russ -

    No problem for extension sockets, as long as it's wired properly - friend of mine's had a few letters from Sky complaining that her box wasn't plugged in... got my dad over (BT Engineer), extension had been incorrectly wired.

    Oh, I wish I could get Sky - my attempt resulted in a late Saturday evening appointment with a couple of cowboys who told me that the house opposite interfered with the signal - allegedly I can only get an 11% signal.. they cleared off (funnily enough it was World Cup time and there was a game on they wanted to see)... and I still have no Sky. When time permits I'll get an independent bod to test the signal and if it's over 50% I'll go ape at Sky...

    I hope you get better 'installers' than I did!

  13. #13
    StewartKnight's Avatar
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    Re: sky

    Under the telecoms act, it's actually illegal for a Sky engineer to plug in the Sky box to the home phone, according to my ex-boss, who was very high up in BT.

    One of the reasons they like a phone line, is some people have taken to "sharing" their sky cards with friends, so they like to phone the box to see which card is in the slot.

  14. #14

    Ric_'s Avatar
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    Re: sky

    I was under the impression that only BT (and possibly licensed telecoms engineers) were allowed to tinker in the 'Master' socket. Gatt, I'm sure if you told BT what happened they would get further with Sky

  15. #15

    Gatt's Avatar
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    Re: sky

    This was my impression as well - i did tell my folks this and to get in touch with BT.. whether they did or not is a different story...

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