General Chat Thread, Arrrg... **** BTOpenworld in General; Right, a quick plea for help if anyone can.
Scenario is Elderly family friend is online (well not so much) ...
24th April 2009, 05:34 PM #1
Arrrg... **** BTOpenworld
Right, a quick plea for help if anyone can.
Scenario is Elderly family friend is online (well not so much) with BTOW.
Her homehub is no longer transmitting a reliable wireless signal, this confirmed with Netstumber for winxp, wififofum on Windows mobile, and my c905 mobile.
She can't connect with a cable due to house layout.
Phoned BT help on 0800 111 4567, they told her to do a hardware reset on the box (done) and still no joy. They claim it must be her windows settings.
I talked to them
Me: Hardware reset restores it to factory defaults correct?
BT: Yes, but we still want to check software settings
Me: Can you not just send an engineer?
BT: I must check the software settings
Anyone know how I can get a BT callcentre in the UK?
(Just realised this is a bit of a rant, but I'd still appreciate any help)
IDG Tech News
24th April 2009, 11:06 PM #2
- Rep Power
Just keep on asking to go up to the next level support. If not ask to speek to there manager. That always works !!! (edit - well it normally gets you to someone that either understands more or just dosent care and then they send out the engineer .
Last edited by jedmondson; 24th April 2009 at 11:41 PM.
Thanks to jedmondson from:
TwoZeroAlpha (24th April 2009)
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