Arrrg... **** BTOpenworld

[TwoZeroAlpha]

Right, a quick plea for help if anyone can.

Scenario is Elderly family friend is online (well not so much) with BTOW.

Her homehub is no longer transmitting a reliable wireless signal, this confirmed with Netstumber for winxp, wififofum on Windows mobile, and my c905 mobile.

She can't connect with a cable due to house layout.

Phoned BT help on 0800 111 4567, they told her to do a hardware reset on the box (done) and still no joy. They claim it must be her windows settings.

I talked to them

Me: Hardware reset restores it to factory defaults correct?
BT: Yes, but we still want to check software settings
Me: Can you not just send an engineer?
BT: I must check the software settings

Anyone know how I can get a BT callcentre in the UK?

(Just realised this is a bit of a rant, but I'd still appreciate any help)

[jedmondson]

Just keep on asking to go up to the next level support. If not ask to speek to there manager. That always works !!! (edit - well it normally gets you to someone that either understands more or just dosent care and then they send out the engineer .