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General Chat Thread, Arrrg... **** BTOpenworld in General; Right, a quick plea for help if anyone can. Scenario is Elderly family friend is online (well not so much) ...
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    TwoZeroAlpha's Avatar
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    Arrrg... **** BTOpenworld

    Right, a quick plea for help if anyone can.

    Scenario is Elderly family friend is online (well not so much) with BTOW.

    Her homehub is no longer transmitting a reliable wireless signal, this confirmed with Netstumber for winxp, wififofum on Windows mobile, and my c905 mobile.

    She can't connect with a cable due to house layout.

    Phoned BT help on 0800 111 4567, they told her to do a hardware reset on the box (done) and still no joy. They claim it must be her windows settings.

    I talked to them

    Me: Hardware reset restores it to factory defaults correct?
    BT: Yes, but we still want to check software settings
    Me: Can you not just send an engineer?
    BT: I must check the software settings

    Anyone know how I can get a BT callcentre in the UK?

    (Just realised this is a bit of a rant, but I'd still appreciate any help)

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    Just keep on asking to go up to the next level support. If not ask to speek to there manager. That always works !!! (edit - well it normally gets you to someone that either understands more or just dosent care and then they send out the engineer .
    Last edited by jedmondson; 25th April 2009 at 12:41 AM.

  3. Thanks to jedmondson from:

    TwoZeroAlpha (25th April 2009)



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