General Chat Thread, UKonline in General; Ordered a regrade from 2Mbit - 8Mbit on my home line at 7. Immediately got through on 0800 number. System ...
15th April 2009, 09:05 PM #1
Ordered a regrade from 2Mbit - 8Mbit on my home line at 7. Immediately got through on 0800 number. System was down, but the cs rep said "try online in 10 mins". Ordered a regrade 10 mins later... did the washing up, came back.. and its done.
5 gold stars for those guys. Not the cheapest though.
IDG Tech News
16th April 2009, 12:43 AM #2
Wow - impressive service, I can only assume they havent yet assimilated Sky's shocking CS standards
16th April 2009, 09:16 AM #3
They seem to be staying fairly separate - 0800 no. for UK callcenters, CS open at 7pm (as opposed to my bank, who close at 5).
Now getting 6.4x0.64 out of the advertised 8x0.78 - not at all bad on ancient copper.
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