General Chat Thread, Reasons why a fault occured in General; We've all had it. A fault has appeared on a machine/projector/IWN, whatever, and the person reporting it is adamant that ...
1st April 2009, 05:12 PM #1
Reasons why a fault occured
We've all had it. A fault has appeared on a machine/projector/IWN, whatever, and the person reporting it is adamant that it hasn't been touched. The fault is usually something that the average year 7 kid could fix without looking up from his playstation, so what do you put in the call log?
A couple of my favourites are.....
There was an issue with some of the digits in the bio/hardware interface
The second one once got me a pat on the back from the dept. head after I 'fixed' his wireless connection problem on his laptop (I turned the wireless switch back on)
1st April 2009, 05:35 PM #2
PEBCAK and its many variants
Layer 8 error
Layer 9 error (refers to upper management rather than normal users)
All ones which I carefully taught to my techncian before I left.
1st April 2009, 06:37 PM #3
Problem in chair, not in computer
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