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General Chat Thread, Ruckus - Controller Licence Query / question in General; Hello all. I am new on here and wanted to see if any of you have experienced nightmares like me ...
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    Ruckus - Controller Licence Query / question

    Hello all.

    I am new on here and wanted to see if any of you have experienced nightmares like me with Ruckus?

    For my sins I have purchased the Ruckus solution and now want to upgrade my network to extend coverage, which is fine, but there are major issues with the controllers/licences. The controller only supports 25 AP's (which I wasn't told) and we need to purchase new controller and additional licences. I haven't told the VP yet and I am not looking for to. I have had the quote and I am very nervous technician indeed!

    I wish I had looked at the other solutions now as I am going to get shot!

    Has this happened to you?

    Please help, is there anyway around this? As the cost to upgrade is nearly the same price as we paid for the initial set up.


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    Domino's Avatar
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    Who sold it to you? I can't imagine not being told any limitations..

    have you tried speaking to net-ctrl?

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    Quote Originally Posted by Domino View Post
    Who sold it to you? I can't imagine not being told any limitations..

    have you tried speaking to net-ctrl?
    I can't give any names out and I wasn't told anything when I signed up. I feel totally 'had'

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    SimpleSi's Avatar
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    The controller only supports 25 AP's
    How unreasonable

    You probably weren't told it couldn't make tea and toast either

    And fancy them asking for more money for more equipment - the very idea

    regards

    Simon

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    SimpleSi's Avatar
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    Looking at other posts by OP it seems they've just sprung into life today with the soul raison-d'etre of slagging Ruckus (who've had nothing but pure un-adultered praise from all Edugeek members who've used them)

    regards

    Simon

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    Quote Originally Posted by TheMainGeek View Post
    Hello all.

    I am new on here and wanted to see if any of you have experienced nightmares like me with Ruckus?

    For my sins I have purchased the Ruckus solution and now want to upgrade my network to extend coverage, which is fine, but there are major issues with the controllers/licences. The controller only supports 25 AP's (which I wasn't told) and we need to purchase new controller and additional licences. I haven't told the VP yet and I am not looking for to. I have had the quote and I am very nervous technician indeed!

    I wish I had looked at the other solutions now as I am going to get shot!

    Has this happened to you?

    Please help, is there anyway around this? As the cost to upgrade is nearly the same price as we paid for the initial set up.

    Hi there

    I can help.... I have no idea who sold you the kit and what they have told you but you most certatinly can upgrade the ZD 1025 to a ZD 1050 with a simple upgrade license.

    I have done this many times with current clients.

    PM me your details I will be more than happy to help.

    Cheers

    Mark

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    Quote Originally Posted by TheMainGeek View Post
    Hello all.

    I am new on here and wanted to see if any of you have experienced nightmares like me with Ruckus?

    For my sins I have purchased the Ruckus solution and now want to upgrade my network to extend coverage, which is fine, but there are major issues with the controllers/licences. The controller only supports 25 AP's (which I wasn't told) and we need to purchase new controller and additional licences. I haven't told the VP yet and I am not looking for to. I have had the quote and I am very nervous technician indeed!

    I wish I had looked at the other solutions now as I am going to get shot!

    Has this happened to you?

    Please help, is there anyway around this? As the cost to upgrade is nearly the same price as we paid for the initial set up.

    Further to my last post I still dont know who sold you this kit but I can explain a little more the way Ruckus works.

    All Zone Director (controllers) are purchased based around limitations on the number of access points you can manage

    ZoneDirector 1006 = 6
    ZoneDirector 1012 = 12
    ZoneDirector 1025 = 25
    ZoneDirector 1050 = 50

    This has always been the case with Ruckus, you are also able to upgrade at any time with a new license to take you to the next appliance size in your case 1025 to a 1050.

    Just to help the part code you need is:- 909-1050-ZD00

    There is also the 3000 series which can go from 25, 50 , 100 and then the 250 license so fully scalable.

    In Version 8 which is due for release in April you will even find an evalaution key for 30 days to allow you to upgrade the unit before the purchase to help you while the process is going through.

    Out of curiosity what version code are you running, did you speak to your reseller on regular occasions to get the latest firmaware updates and version codes?

    Cheers

    Mark

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    contink's Avatar
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    Quote Originally Posted by SimpleSi View Post
    Looking at other posts by OP it seems they've just sprung into life today with the soul raison-d'etre of slagging Ruckus (who've had nothing but pure un-adultered praise from all Edugeek members who've used them)
    I'd be tempted to agree but then we've all found this place when we were at a pretty low ebb' so perhaps give the benefit of the doubt.

    Certainly Mark has provide all the info' required to deal with the problem so if it's a shill it'll be obvious, and if not, well the problem should be resolved too... Win win

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    dirtydog's Avatar
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    Just to say that this very point was made extremely clear when we were considering Ruckus (which we did purchase). Im nearly half way through installing and its performing well so far.

  10. Thanks to dirtydog from:

    nephilim (8th April 2009)

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    I have been on hold now with Ruckus Tech Support for over 20 mins now and losing the will to live........arghhhhhhhhhhhhhhhhhhhhhh

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    Dom_'s Avatar
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    We were also very well informed about everything whilst purchasing, and after an initial 20 minute setup the only issue I'm having is the cleaner turning off one of our points! Haven't heard a peep from any of the wireless users, silence is bliss

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    Quote Originally Posted by TheMainGeek View Post
    I have been on hold now with Ruckus Tech Support for over 20 mins now and losing the will to live........arghhhhhhhhhhhhhhhhhhhhhh
    what's the issue you're having exactly...?

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    Quote Originally Posted by Domino View Post
    what's the issue you're having exactly...?

    Licence issues

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    Dom_'s Avatar
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    I'm sure if you PM Mark Power he'll sort you out fast

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    Domino's Avatar
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    what's the issue you're having exactly...?

    if its just you wanna purchase more licences tech support isn't the best place to go...

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